Posted by Lyosh108
Photon

License renewal gone terribly wrong

I submitted my request for license renewal to local Russian company Syssoft. After all payments have been made I was issued a new license instead of renewal. I noticed that and notified the Russian support - now they revoked my license completly. I cannot do my job as inteded to for the second day straight.

Can you please take care of this ASAP?
Can you also find the responsible party and find the way to compensate my expences for that terriblle error of yours?

Thank you in advance,
Sincerely,
Alexey

1 Reply
Highlighted
Posted by Moderator Moderator
Moderator

Re: License renewal gone terribly wrong

Hi @Lyosh108 ,

Thank you for your post.

I will arrange for someone to contact you asap and help fix the situation.
I apologize for any inconvenience caused.

Best regards,
Yuri