Logfiles

sirjeimz
sirjeimz Posts: 3
in General questions

Hi,

Need some assistance on Teamviewer logfiles.

There is a alphanumeric string of 32 characters in braces in the Connections_incoming log file.

I need some explanation on what this is.

Thanks  

Comments

  • iainwels
    iainwels Posts: 121 ✭✭

    Hello sirjeimz,

    Could you place the log file's on here please. Then i could take a look and maybe see what you are having a problem with!

    Thank you for using teamviewer

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people
  • sirjeimz
    sirjeimz Posts: 3

    Hi Ian, Have you taken a look at the log files?

  • iainwels
    iainwels Posts: 121 ✭✭

    Hello sirjeimz,

    I am sorry. I don't see any log file's here... Did you add them?

    Thank you for using teamviewer.

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people
  • sirjeimz
    sirjeimz Posts: 3

    iainwels

    Logfiles are as follows:

    [TeamViewer ID removed]John Stewart 28-03-2015 01:11:12 28-03-2015 01:11:34 CABS EQ SERVER RemoteControl {281D15B3-EB36-4AD4-B3DB-3FCCFB4CE069}
    [TeamViewer ID removed] John Stewart 28-03-2015 01:11:39 28-03-2015 01:11:48 CABS EQ SERVER RemoteControl {4126121C-063E-4BD2-9621-3847CE99E3E5}
    [TeamViewer ID reomved] John Stewart 28-03-2015 23:16:51 29-03-2015 01:21:01 CABS EQ SERVER RemoteControl {02114F29-E74C-4A0D-B946-76BD18949388}

    Please notify reception

    Best Regards

    sirjeimz

  • iainwels
    iainwels Posts: 121 ✭✭

    Hello sirjeimz,

    These codes are GUID Codes (they are for internal use only). These codes are used by people at teamviewer support centre to read the log files and determine the issue.

    If you want more information please do not hasitate and post another post!

    I hope this helps.

    Thank you for using teamviewer

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people
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