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Posted by AAM
Photon

Lost Laptop but my teamview log in is still sign it

I recently stolen my laptop but im still signed in my teamview account and i can see the laptop is signed in. hoiw can the community help me locate the location?

thank you

3 Replies
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Posted by Former Staff Jonathan
Former Staff

Re: Lost Laptop but my teamview log in is still sign it

Hello AAM,

Thanks for your post and welcome to the Community!

Sorry to hear that your laptop was stolen. Unfortunately we are not able to track or locate your laptop just because TeamViewer is installed.

Also, if you see that your laptop is online that just means that the TeamViewer application is running and ready to connect not necessarily that your account is signed in.

We do recommend changing your account password by selecting Forgot Password on https://login.teamviewer.com.

In addition we also recommend using 2 Factor Authentication with your account to ensure that it is as secure as possible.

Check out this link to see how you can activate 2 Factor Authentication on your account.

https://community.teamviewer.com/t5/Knowledge-Base/Two-factor-authentication-Activation-and-Deactiva....

Hope this is helpful!

All the best,

Jonathan

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2 Replies
Posted by alexn
Henagon

Re: Lost Laptop but my teamview log in is still sign it

I have a similar scenario, but I would like to know the last IP so that I can try to physically locate the laptop.  Any help?

Posted by beast-usa
Tetragon

Re: Lost Laptop but my teamview log in is still sign it

I would login, open any browser go to this site http://www.itistimed.com
(Login look to see if anyone is on it - nothing happening OPEN THE BROWSER AND GO!) 
It will show the current IP on the laptop/computer if they are on a VPN you are out of luck.