Lost access to my email account (I have a business license)

Silvinnie1
Silvinnie1 Posts: 2
in General questions

I've lost access to my email account permanentily. And I cannot login to teamviewer account, because it sends me a email to authorize the access (This email account has been extinguished). (I don't have any machine that previously logged in teamviewer account).

I have the purchase and invoice emails sent by teamviewer (Teamviewer Bussiness License).

What can I do?

Silvio

Comments

  • Yuri_T
    Yuri_T Posts: 2,256 [Former Staff]

    Hi @Silvinnie1 ,

    Thank you for your post.

    You need to use a TeamViewer account that is associate with an existing email address.
    Therefore in your case, unfortunately you need to create a new TeamViewer account that is associate with your existing email address in order to receive a trust device email.

    I apologize for any inconvenience cause.
    Hope this information will be helpful.

    Best regards,
    Yuri

    Former Japanese Community Moderator
  • Silvinnie1
    Silvinnie1 Posts: 2
    How about my license? Can I apply it to my new login email?
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