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Posted by Silvinnie1
Photon

Lost access to my email account (I have a business license)

I've lost access to my email account permanentily. And I cannot login to teamviewer account, because it sends me a email to authorize the access (This email account has been extinguished). (I don't have any machine that previously logged in teamviewer account).

I have the purchase and invoice emails sent by teamviewer (Teamviewer Bussiness License).

What can I do?

Silvio

2 Replies
2 Replies
Posted by Moderator Moderator
Moderator

Re: Lost access to my email account (I have a business license)

Hi @Silvinnie1 ,

Thank you for your post.

You need to use a TeamViewer account that is associate with an existing email address.
Therefore in your case, unfortunately you need to create a new TeamViewer account that is associate with your existing email address in order to receive a trust device email.

I apologize for any inconvenience cause.
Hope this information will be helpful.

Best regards,
Yuri

Posted by Silvinnie1
Photon

Re: Lost access to my email account (I have a business license)

How about my license? Can I apply it to my new login email?