Lost recovery code

Good morning,

A few days ago this option in Temviewer stopped sending me a push notice to my approved device on all of the PC’s I remote into.

I removed my device on all of my remote PC’s thinking it was a temporary issue.

But the problem has lasted for several days now.

I tried deleting and re-adding my approved device. But that didn’t help.

Am I doing something wrong? Or is there an issue on your end?

Thank you. 

Robert L.

[removed per Community Guidelines]

My phone recently broke and I unfortunately lost access to my 2FA method via the authenticator app. Additionally, I forgot to record my recovery codes. I've read a few other discussions on the forums and my understanding is that the only way to reset the account is to delete it completely and then re-register. Can I request to have my account deleted completely?

Hello,

I am in need of some assistance. When I configured my TeamViewer account some time ago, for the sake of security, I enabled 2 Factor using Google Authenticator. Today, while using my Google Authenticator, I had it glitch up on me, in which it was showing duplicates of my account codes. When I tried to clear out those duplicates, I ended up losing the 2 factor code that goes to my TeamViewer account. I do have my recovery code fortunately, but apparently to disable my 2 Factor, I have to already have the code to enter in.

Any help on this would be greatly appreciated! I would prefer to not have to make a new account account all over again.

Thanks,

Tyler J Turnbull

I was trying to set up a laptop for unattended access, and it asked for a 6-digit code. I don't remember setting up for 2FA, and none of my authenticators have TeamViewer listed. When I say I can't access the code, it asked for a Recovery Code, something else I don't have.

I tried to set up 2FA using Google Authenticator, but it says it can read the code that is displayed.

Is there any way I can save this account, or am I going to have to abandon it and start all over with a different email account?

My account apparently has two factor authentication on it. I'm afraid that my account might have been compromised, since I've only got one authenticator app and team viewer isn't on it. I doubt it's possible that I set it up, but even if I did, I don't have access to it or a backup code. Is there any support option to sign into my account, or am I forced to make a new account?

Good morning,

I have lost access to the OTP code needed to log into my TeamViewer account. How can I reset two-factor authentication to log back into my account?

Hello all,

Hoping someone can help!

So I have the basic version of team viewer. I had an authenticator app set up on my phone to sign into my account. My phone is lost and there was no backup of the authenticator info - something I will definitely be setting in in the future! When I try to login from home i'm asked for this code but I don't have it nor do I have a recovery code!

Luckily, I have another remote desktop app running on the PC I am trying to access, so I can open an active session of team viewer and the management console, but obviously if I logout I will lose access. Therefore, however how do I set up another authenticator app on the account to regain access if I don't know the 6 digit code I'm being asked for the deactivate the 2 factor setting:

"Please enter your security code to deactivate two factor authentication for your account."

"The security code needs to be six digits"

I wasn't aware I had a 6 digit code... so i'm stuck!

Any help greatly appreciated.

Regards

Rich

I cannot access my account anymore as I do not have access to my authenticator that was setup. I need to either remove the authenticator or delete my account.