Posted by mileshamill
Henagon

Mouse Clicks Not Working

Hi folks,

Using TeamViewer 12 I am finding that once I have connected to a remote system (on the LAN or outside) I do not have left/right click functionality with my mouse (though I can move the cursor) and my connection seems to prevent the remote user from clicking too (they can move the cursor though)

Have uninstalled/reinstalled with no change so looking for suggestions on what could be causing this please.  My colleagues can connect to the same remote machines without any problems at all.

Thanks in advance,

Miles

24 Replies
Posted by GCRaistlin
Henagon

Re: Mouse Clicks Not Working

I experience the similar issue. Mouse clicks work for a while after connection established then stop working. Holding Alt and pressing Tab a few times makes them work again (for a while). Except DrWeb - I can call it by clicking on the tray icon but can't do anything there. Both computers are running v12.0.83369. My computer is runnning Windows 8.1 x64, the remote computer is running Windows 7 x64.

Posted by Archduke
Photon

Re: Mouse Clicks Not Working

Had the same problem, which was fixed by selecting Actions / disable remote input.

I am guessing that this "solution" might not work for everyone, and that even if it works, it's not acceptable for everyone, but perhaps it may help someone :)

Posted by Pethan
Henagon

Re: Mouse Clicks Not Working

Unfortunately, disable remote imput option didn't resolve this issue for us. Any other idea?

Posted by mileshamill
Henagon

Re: Mouse Clicks Not Working

My machine is not restarted very often and I found that after a reboot the problem is no longer presenting.  Bit of a cop out to say turn it off and on again (and not doubt others have already done this) but worked for me - no problems since

Posted by petersmith777
Photon

Re: Mouse Clicks Not Working

Thanks, I'm rushing to pack and catch a flight... I was growing hair inbetween my toes.  That fixed it.

 

Posted by masbicudo
Photon

Re: Mouse Clicks Not Working

I had this problem with TeamViewer 13, and I discovered that it was caused by an USB mouse connected to the target computer. Once I removed the mouse from the USB port, mouse clicks, and overall mouse responsiveness greatly improved.

Posted by JCB
Henagon

Re: Mouse Clicks Not Working

Worked for me!

Thanks

Posted by MRoether_109
Henagon

Re: Mouse Clicks Not Working

Removing the USB mouse on the remote computer is not an option for me. Any other solutions other than a reboot?  A reboot does fix the problem but only for a limited number of connections.  I also am using Version 13 with the latest updates on both local and remote.

Posted by yangao07
Photon

Re: Mouse Clicks Not Working

Press "Alt" whenever you cannot click the mouse.

This works for me.

 

Posted by nguuca
Photon

Re: Mouse Clicks Not Working

i can't do anything, event action -> reboot

Posted by vanowm
Henagon

Re: Mouse Clicks Not Working

In my case the problem is InputDirector (a program that allows control seamlessly multiple computers with one keyboard and mouse). Synergy, similar program, also causing same issue.

When during remote session cursor reaches left side of the screen InputDirector moves cursor to "slave" computer, but TeamViewer is not aware of that, it shows cursor as if never left the screen, so any clicks and keyboard presses are actually being routed to the "slave" computer instead.

Highlighted
Posted by tmurthy
Photon

Re: Mouse Clicks Not Working

This problem was fixed for me while accessing a Mac from my Windows Surface Book by:

Going to Teamviewer on the Host -> Preferences -> Advanced -> Advance settings for connections.. -> Check 'Full access control. when a partner is connecting to the login window'

Also just to be sure add you Teamviewer account to the whitelist in the Security Tab -> Configure

Posted by dc99218
Photon

Re: Mouse Clicks Not Working

This began happening to me right after I started receiveing popup messages about TeamViewer suspecting that I'm using their app for commercial purposes. This odd as I've used TeamViewer for many years to control computers and VMs running out of my home. The suggested fixes in this thread have not worked. **Third Party Product**, here I come!

Posted by euugenn
Photon

Re: Mouse Clicks Not Working

Found the fix. The problem came after upgrading to Mojave. You just need to update TeamViewer desktop permissions in System Preferences > Security & Privacy > Privacy > 'Allow the apps below to control your computer' > Check 'TeamViewer_Desktop' > Done.

https://community.teamviewer.com/t5/Knowledge-Base/How-to-control-a-Mac-running-macOS-10-14-Mojave/t...

Posted by Brett_C
Electron

Re: Mouse Clicks Not Working

AWESOME .. this fixed it, thanks!
Posted by desillusionist
Henagon

Re: Mouse Clicks Not Working

Thanx God for bringing me here! You saved my life euugenn :)
Posted by bobkitz
Henagon

Re: Mouse Clicks Not Working

"Security Tab->Configure" did the trick! Thanks for pointing out the solution for this long-time annoyance.
Posted by Johnasdfasdfasd
Photon

Re: Mouse Clicks Not Working

Mause not functioning because of interference with the mause on a remote PC. In windows 10 press the Win key and type "device maneger". Go to mice and other pointing devices and disable mause on remote PC. Congrets! your problem solved. 

Posted by C_Land
Photon

Re: Mouse Clicks Not Working

Not sure if this helps anyone but if you are having this issue, it may be OSX side of the house.

  • System Preferences
  • Mouse
  • Secondary Click - RIGHT SIDE. - Should be ENABLED

On the MAGIC MOUSE I have, now click the right side of the mouse will bring up a PC Right Mouse Click.

Posted by mrfix
Photon

Re: Mouse Clicks Not Working

This did it for me. My host computer has a mouse that constantly is "moving" even when it's not being touched. I'll have to fix that at some point, but for now this was exactly what I needed. THANKS!
Posted by decaharms
Henagon

Re: Mouse Clicks Not Working

Finally!  Someone posted an answer that actually worked in my situation.  Thanks!  I was about to bail on TeamViewer because I couldn't control my main computer from my laptop while on trips.  I could sign in, but I couldn't click on anything on my main comptuer desktop.  Your solution was perfect.  Thanks again!

Posted by jaimemz
Photon

Re: Mouse Clicks Not Working

solve this problem, removing teamviewer from the comuter startup in mac. Hope it works for u

Posted by pimplak
Photon

Re: Mouse Clicks Not Working

Try to disable any software which can do changes in your windows.

For me, I disabled VEER and it helped straightforward :)

Posted by emmanuelsoler
Electron

Re: Mouse Clicks Not Working

Work for me !! Thanks


@euugenn wrote:

Found the fix. The problem came after upgrading to Mojave. You just need to update TeamViewer desktop permissions in System Preferences > Security & Privacy > Privacy > 'Allow the apps below to control your computer' > Check 'TeamViewer_Desktop' > Done.

https://community.teamviewer.com/t5/Knowledge-Base/How-to-control-a-Mac-running-macOS-10-14-Mojave/t...



a lot !