Strange issue. When I connect to a remote Win8 laptop, I can close the side TeamViewer window and minimize the top TeamViewer bar, but I cannot do anything else on the computer. I have no control of open windows, my curser seems useless. Can anyone suggest a solution to this? We both have TeamViewer V12
Is your mouse useless on your computer and the remote computer?
Does your keyboard work at all? Try pressing the Windows Key to open the Start Menu.
Do you have this problem if you connect to a different computer?
There are some security settings that could behave the way you are describing. They are buried a bit.
Options > Advanced > Scroll to Advanced settings for connections to this computer > Access Control : Custom Settings > Configure > Control the remote TeamViewer : After Confirmation or Denied.
Options > Advanced > Scroll to Advanced settings for connections to other computers > Access Control : Custom Settings > Configure > Control the remote TeamViewer : After Confirmation or Denied.
I see a big blue arrow moving as cursor but nothing happen when clicking.
If I do the modification you suggest, I see and move the blue arrow, if I click nothing happen except to see an additional graphics near the arrow edge.
Do you mean an arrow like this?
I think I mislead you. The settings mentioned above will cause this behavior IF they are set to "After Confirmation" or "Denied".
Set both sides to Full Control to get rid of the blue arrow and be able to control the remote computer.
This is only happening to me on Apple Computers. It started to happen on one client, then another, now all apple computers. Very frustrating. Seems to be an issue with the apple computer...
You need to give give TeamViewer accessiblity information. It's under System Preferences, Security & Privacy, Accessibility. Under this section you have to click the + sign and navigate to the Applications folder and add the Teamviewer app. This is horrrible for people that have a lot of apple computers.
On the flip side, Apple does ask you to do this when you are installing the latest version of TeamViewer. This is for OS X 10.13 and 10.14 maybe earlier versions too, but for sure it is required for 10.13 and 10.14
Hope this helps someone.
First of all, thank you DouggieFresh for your explanation.
Here is the official link for this topic : How to control a Mac running macOS 10 14 Mojave
I hope this could help. If not, do not hesitate to contact us again.
i had the same problem with Teamviewer 14 and Majave
what fixed it for me was:
- Apple Icon top left of screen -> System Preferences -> Security and Privacy-> Privacy Tab
- click on the lock and enter your password, to unlock the system so you can change settings
- Under "Allow apps below to control my computer" make sure "TeamViewer_Desktop" is listed AND checked.
- Under "Allow apps below to control my computer" make sure "TeamViewer" is listed AND checked.
my computer had them listed but they were not enabled. Once i checked the boxes on both entries i could type and use the mouse.
Thank you for your message.
The settings you need to change have to be done on your remote macOS device, within the system preferences.
I hope this could help.
I have done all above and I have 3 Macs that will not respond until I boot. Then they behave for a couple of connections and then back to no response...boot...
yes there's issue in your remote machine, check it properly and upgrade your teamviewer version from 12 to 14, also reconnect all the components which are connected with it.
I had the same issue. All the remote control configurations were set correctly, but my mouse cannot move or click anything on the remote device. I have apple IOS on both local and remote devices.
I went to the remote device settings-privacy-accessibility and unselected teamviewer and re-selected it back. This immediately worked for me.