QuickSupport App disconnects

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zz0k18
zz0k18 Posts: 1
in General questions

Hello,

My mother-in-law lives in another state than I do.  To help troubleshoot issues on her iPhone, we have been connecting with the QuickSupport app.  However, after a few minutes, she gets a message saying we will be disconnected in 1 minute.  In order to be able to connect longer... 1) do I have to purchase the full version of Teamviewer or 2) or is there a setting she and/or I have to adjust so that we can connect longer?

Thanks for any help that can be offered. It's frustrating trying to help but continually getting disconnected.

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  • almightythor
    almightythor Posts: 1 ✭
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    Hello, in order to connect longer than one minute under some circumstances, one of you would require a license. If any one side is licensed then both sides will work. This can be triggered once you use a certain amount of free time

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