Posted by AdrianaM1
Henagon

Remote Control on Samsung Note 9

I just got the Note 9 and accepted Knox activation and I can't get TeamViewer to connect - perpetual "connecting to..." on my computer screen, while the phone acts like it's connected. I installed both QuickSupport and TeamViewer Host. 

18 Replies
1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Remote Control on Samsung Note 9

Hi everyone,

Thank you for your patience.

We have a special test version of the QuickSupport and Host app for Samsung devices which does not link to Knox anymore, which we hope should resolve issues related to Knox.

QuickSupport download: https://teamviewer.box.com/s/hdpfufxxdk2fi88gwa3wtzr4cvil0zmc
Host downlaod: https://teamviewer.box.com/s/eg85l2lng2ny7ilebcafbqobyz9gk0kd

These versions should automatically prompt you to download the Samsung addon:
https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.addon.samsung

Can users please try this with the Samsung Note 9's and report the result here?

William

18 Replies
Posted by screen317
Photon

Re: Remote Control on Samsung Note 9

Same problem here. "Connects successfully" then gets stuck on the blue remote control screen "Connecting to..."

Seems they need to update it for the Note 9...
Posted by kev300
Photon

Re: Remote Control on Samsung Note 9

Yep, same problem on my note 9 as well.  Hoping for a fix soon

Posted by JohnnyD
Photon

Re: Remote Control on Samsung Note 9

Same problem with my note 9.  I called Samsung support and got no help at all!

Posted by mogz
Henagon

Re: Remote Control on Samsung Note 9

Same here. Samsung Note 9 with latest Android / patches 18.09.18
Posted by Southern
Henagon

Re: Remote Control on Samsung Note 9

Knock! Kncok! Is anyone there? Are you are aware of the problem? Is it being fixed? When it is planned to submit the fixed version? Can some authority give an information to satisfy our curiosity?
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Remote Control on Samsung Note 9

Hi everyone,

Thank you for your patience.

We have a special test version of the QuickSupport and Host app for Samsung devices which does not link to Knox anymore, which we hope should resolve issues related to Knox.

QuickSupport download: https://teamviewer.box.com/s/hdpfufxxdk2fi88gwa3wtzr4cvil0zmc
Host downlaod: https://teamviewer.box.com/s/eg85l2lng2ny7ilebcafbqobyz9gk0kd

These versions should automatically prompt you to download the Samsung addon:
https://play.google.com/store/apps/details?id=com.teamviewer.quicksupport.addon.samsung

Can users please try this with the Samsung Note 9's and report the result here?

William

Posted by mogz
Henagon

Re: Remote Control on Samsung Note 9

Great! Works for me. Samsung Note 9 on latest updates. (European version).

Posted by Sevaron
Henagon

Re: Remote Control on Samsung Note 9

I tried this and it did not work for me, tried uninstalling it completely and restarting the phone and it did not work.  .

Posted by Southern
Henagon

Re: Remote Control on Samsung Note 9

Installed three of them one by one. Works perfectly! Thanks for your support.
Posted by scethew
Henagon

Re: Remote Control on Samsung Note 9

Thanks a lot!

I have installed both the QuickSupport app as well as the samsung add-on.

So far it seems to work smoothly....

Posted by Sevaron
Henagon

Re: Remote Control on Samsung Note 9

Finally got it working.

Posted by AdrianaM1
Henagon

Re: Remote Control on Samsung Note 9

Working here! Thank you!
Posted by Morten_V
Electron

Re: Remote Control on Samsung Note 9

This problem is also on Samsung XCover 3 running latest Android 8.1 update.
Installed the TeamviewerQS.apk file linked to, and installed addon. It then works as expected.

Posted by Rhyknowscerious
Henagon

Re: Remote Control on Samsung Note 9

This fixed mine too. Thank you!
Posted by Ballpaulmo
Digon

Re: Remote Control on Samsung Note 9

Hi mogz,
Can you tell me how to remote the note 9 after screen off? I was connected but cant wake the note 9 with a screen off.
Posted by Ballpaulmo
Digon

Re: Remote Control on Samsung Note 9

Anyone can tell how to remote control on note 9 since screen off
Posted by jdrch
Henagon

Re: Remote Control on Samsung Note 9

This worked. Thanks so much!
TeamViewer on 4 Windows PCs, 1 Raspberry Pi, 4 Android smartphones
Posted by Ballpaulmo
Digon

Re: Remote Control on Samsung Note 9

Hi Southern,
When you connected the device, does it show the navigation bar on your computer?
I have the issue with the navigation bar problem, it doesn't show on it, and I can control the device with screen off.