Remote PC (Win10) freezes seconds after login

Posted by PigletRider
Digon

Remote PC (Win10) freezes seconds after login

When I connect from a Win7 machine to a Win10 machine, I can log in just fine.  I can even see my desktop.  But then the screen is immediately frozen.  The tab at the bottom right is still there or half-way towards retiring itself.  In this state, mouse clicks or keyboard entries are not shown.  (I do, however, see evidence that that input is still being accepted/processed when trying a 2nd or 3rd time.)  It's just that my screen is frozen.  Screen re-fresh does not correct this.  I simply have to exit the session and try again.  Usually the 2nd (or certainly 3rd) attempt will do the trick.

It appears that I never freeze at the login screen or at "Initializing parameters" as others have reported.  That always goes fine.  I always can login.   I'm running, at this time at least, the latest version on both machines (12.0.72365).

Has any experieced this particular aspect of freezing?

1 Accepted Solution

Accepted Solutions
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Posted by PigletRider
Digon
Solution

Re: Remote PC (Win10) freezes seconds after login


wrote:

Have you tried to disable the UDP option in advanced settings?

This fixed it for me. I don't know whether it makes a difference to disable it on the local or the remote PC. Probably it doesn't matter because it gets negotiated and if one of the communication partners doesn't like UDP, then no UDP is used.


I've not tried that.  In any event, I've not had this problem for the past few months.  But I'll try this should the issue crop up again.  Thanks.

4 Replies
7 Replies
Posted by Encouver
Henagon

Re: Remote PC (Win10) freezes seconds after login

Hello, this is exactly  what is happening to me.

Can't use TV because of this.

Looking forward to any fix.

Thanks.

Posted by nicolasr75
Electron

Re: Remote PC (Win10) freezes seconds after login

Have you tried to disable the UDP option in advanced settings?

This fixed it for me. I don't know whether it makes a difference to disable it on the local or the remote PC. Probably it doesn't matter because it gets negotiated and if one of the communication partners doesn't like UDP, then no UDP is used.

Highlighted
Posted by PigletRider
Digon
Solution

Re: Remote PC (Win10) freezes seconds after login


wrote:

Have you tried to disable the UDP option in advanced settings?

This fixed it for me. I don't know whether it makes a difference to disable it on the local or the remote PC. Probably it doesn't matter because it gets negotiated and if one of the communication partners doesn't like UDP, then no UDP is used.


I've not tried that.  In any event, I've not had this problem for the past few months.  But I'll try this should the issue crop up again.  Thanks.

4 Replies
Posted by Encouver
Henagon

Re: Remote PC (Win10) freezes seconds after login

In my case I've tried disabling UDP, and managed other configurations, without any results. The behavior happens on my main laptop which is in my home where I pass most of the time making conecctions for personal use.

Posted by PigletRider
Digon

Re: Remote PC (Win10) freezes seconds after login

Are you using the latest version (13.0.6447)?  It works a lot better for me.  I use TV across numerous platforms.  I was having the problem a good portion of the time.  Then, after upgrading to the later versions, it just stopped happening.

Posted by Encouver
Henagon

Re: Remote PC (Win10) freezes seconds after login


wrote:

Are you using the latest version (13.0.6447)?  It works a lot better for me.  I use TV across numerous platforms.  I was having the problem a good portion of the time.  Then, after upgrading to the later versions, it just stopped happening.


I tested the latest 13.x and 12.x both with the same behavior on windows 10 with latest feature update.

Posted by nicolasr75
Electron

Re: Remote PC (Win10) freezes seconds after login

Have you also tried to disable UDP on the remote PC before connecting? I know this may not be possible without another person that has direct access to the PC...