Same ID

MacFrost
MacFrost Posts: 4
in General questions

No Clone/Format HDD/install new Mac OS/
Removing/Clearing Settings/Reinstalling is NO help.
Same exact ID with every reinstall now in version 12 and 13.

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  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi MacFrost,

    Please do the following on BOTH Macs:

    1. Open the TeamViewer application.
    2. Click on TeamViewer on the top left corner.
    3. Go to Preferences\Advanced and scroll to the bottom of the panel.
    4. Once there, you will find the Un-install button which will allow you to do just that.
    Make sure you check the option “Also delete configuration files".

    After that install TeamViewer again on both machines.

     

    Julia
    Senior Support Engineer - 2nd level Support
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