I'm having the issue described here: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...
" If you believe you use TeamViewer exclusively for private purposes, please contact us through this form for TeamViewer Commercial Use Suspected."
However, the link (https://www.teamviewer.com/en/support/commercial-use-suspected?_ga=2.232309078.858688994.1520303336-... ) is broken. How can I report that my use is private without this form?
The form is the only method.
What do you mean it is broken? I have just tested the link https://www.teamviewer.com/en/support/commercial-use-suspected/ and this is working fine.
Can you explain the issue or maybe try on a different browser?
I am also experiencing this issue as of 3/27/2018. Tried both Chrome and Microsoft Edge browsers and both result in the same error page after the form is submitted:
Form error still persists as of 3/28/2018. Tried Chrome again and even Internet Explorer 11. Same issue occurs in both browsers.
Update: got the form to submit successfully. I was including the text from an e-mail TeamViewer support sent to me previously so that it could be referenced in the form and I suspect I hit a character limit on form submission. I wish the form could fail in a more graceful manner so that I could have realized sooner what was going on 😑
If anyone else encounters this issue, just pare down the text in the usage explanation box until the form submits.
Thank you for your posts.
Can you please try again to report your case? The page should now work again.
Thank you and sorry for any inconvenience caused.
All the best,
German Community Moderator