Hi Community and TalkTalk Customers,
I would like to share our Statement with you:
Several organizations are affected
Göppingen, Germany, March 09, 2017 – TalkTalk, a provider of telecoms and broadband solutions, responded to ongoing scam campaigns aiming at unsuspecting TalkTalk customers by bringing about extended traffic filtering in the United Kingdom. This step impairs the operation of various software products. Cyber criminals abuse legitimate software to rip off their unsuspecting victims. The measures deployed by TalkTalk may affect the use of the popular remote support software TeamViewer®. TeamViewer and TalkTalk are in a close and constructive exchange to address this issue. TeamViewer denounces criminal activities in any form.
In the context of the current situations TeamViewer stresses:
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This issue with Talk Talk is ongoing. I am a UK Talk Talk subscriber and just this weekend (20-21 Jan 2018) I could not use Teamviewer, nor even browse to https://www.teamviewer.com. I could however, ping it, and telnet to port 80 and port 443. Realised that my Android phone on 4G was fine, but when it switched to use the Talk Talk router it too gave the error :
‘This site can’t provide a secure connection’ or ‘ERR_SSL_PROTOCOL_ERROR.’
Took a lot of time trying to figure it out and in the end called Talk Talk Tech support, and it seems their Scam settings in my account were turned on (this is the default I believe) and they block teamviewer.
So to fix this login to the talk talk My Account, Go to My Services menu > View HomeSafe Settings and turn off Scam Protection or: go in to go in to Kids Safe on the same page, turn it on and Allow www.teamviewer.com. You can then leave Scam Protection on.
Susoect there are lots of other TV users out there with Talk Talk having this problem still in 2018