Team Viewer 13Beta MSI instead of 12

Posted by atsa
Digon

Team Viewer 13Beta MSI instead of 12

Where do I get the TeamViewer12 MSI? When using the link on the website or shown in the youtube-video it downloads 13Beta-MSI.

1 Accepted Solution

Accepted Solutions
Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Team Viewer 13Beta MSI instead of 12

Hi all,

Thank you so much for your help - we found the problem. If you download the package with the license number, you receive version 12. However, if you sign in with your TeamViewer account, it will download the package for version 13.

I will clarify this internally and keep you updated

Julia
Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.
10 Replies
Posted by JedenTag
Trigon

Re: Team Viewer 13Beta MSI instead of 12

 

13link.png

 

@atsa is correct. The link for Windows v12 download gets a zip file, the manuals are for v12, but the MSI files are version 13. There is no indication that this is version 13 until you are running the installer. 

 TEAMVIEWER, this is a dirty trick. The links for v13 are clear. The links for v12 are wrong. 

I hope this was a mistake.

 

 

Posted by Chiron
Hexagon

Re: Team Viewer 13Beta MSI instead of 12

I checked the Previous Versions Page, but I didn't see anything for version 12. Only 10 and 11.

https://www.teamviewer.com/en/download/previous-versions/ 

I don't work for TeamViewer. I'm just a user.
Highlighted
Posted by Chiron
Hexagon

Re: Team Viewer 13Beta MSI instead of 12

I just tried https://www.teamviewer.com/en/download/windows/msi/ and provided my license number, but it didn't work.

"The license is not of the right type."

I have done this before (with this license) and everything worked. I thought 12 was still the current version since 13 is in beta testing.

I don't work for TeamViewer. I'm just a user.
Posted by TeamViewer Staff
TeamViewer Staff

Re: Team Viewer 13Beta MSI instead of 12

Hi all,

I checked and for me it was possible to download the MSI for version 12.

Go to: https://www.teamviewer.com/en/download/windows/

Scroll down until you see "TeamViewer MSI package" - if you click on the blue button "Download MSI" you receive the MSI package for version 12

Julia
Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.
Posted by atsa
Digon

Re: Team Viewer 13Beta MSI instead of 12

Yay, but when you extract the zip a version 13 msi will show up.

Posted by TeamViewer Staff
TeamViewer Staff

Re: Team Viewer 13Beta MSI instead of 12

Hi @atsa,

I ran the MSI wrapper and got the installation for TeamViewer 12 - do you want to install the Host module or the full version?

Julia
Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.
Posted by atsa
Digon

Re: Team Viewer 13Beta MSI instead of 12

2017-11-14 17_18_56-Q-Dir 6.73.png

I get this MSI.

Posted by atsa
Digon

Re: Team Viewer 13Beta MSI instead of 12

I need the full install.

Posted by TeamViewer Staff
TeamViewer Staff
Solution

Re: Team Viewer 13Beta MSI instead of 12

Hi all,

Thank you so much for your help - we found the problem. If you download the package with the license number, you receive version 12. However, if you sign in with your TeamViewer account, it will download the package for version 13.

I will clarify this internally and keep you updated

Julia
Support Engineer - 2nd level Support
Did my reply answer your question? Accept it as a solution to help others.
Find this helpful? Say thanks by clicking on the Thumbs Up button.
Posted by atsa
Digon

Re: Team Viewer 13Beta MSI instead of 12

Downloaded the 12-MSI now by using the license key and not being logged in. Thanks for the hint, Julia


@Julia wrote:

Hi all,

Thank you so much for your help - we found the problem. If you download the package with the license number, you receive version 12. However, if you sign in with your TeamViewer account, it will download the package for version 13.

I will clarify this internally and keep you updated



.