Posted by skrissz
Henagon

Team viewer 14 monitor driver can't install

Hi

I can't install monitor driver in advanced settings.

"The monitor driver installition has failed"

What is the problem?

TV14 / Windows 10 / 1809 Update

Thanks for help.

3 Replies
3 Replies
Posted by Moderator Moderator
Moderator

Re: Team viewer 14 monitor driver can't install

Hi @skrissz,

Thank you for your post. 

Can you please try to install the driver manually via the local Device Manager? 

For further information regarding the monitor driver, please look at the following Knowledge Base article: How to turn the remote screen black

If you have any further questions, please do not hesitate to contact us again :) 

Best,
Natascha

Posted by skrissz
Henagon

Re: Team viewer 14 monitor driver can't install

Hi Natascha

Unfortunately I already tried this methods :smileysad: but the "Monitor driver installition has failed" and I can't find the TVMonitor.sys file in windows folder.

Posted by Moderator Moderator
Moderator

Re: Team viewer 14 monitor driver can't install

Hi @skrissz,

Thank you for your answer. 

As described in the mentioned Knowledge Base article:
"Not all monitors, video cards, motherboards, or BIOS support the TeamViewer monitor driver solution, which is required to use the black screen. The TeamViewer monitor driver solution is dependent on the implementation of hardware vendors and in case of incompatibility, you may not be able to use this feature with some host computers."

Could be possible, that this is the reason in your case. 

I'm really sorry for the circumstances. :( 

Best,
Natascha