Posted by MYST2002
Digon

TeamViewer 14 mac on El Capitan???

TeamViewer 14 does not work on mac os El Capitan?? can't start. constantly crashes.

1 Accepted Solution

Accepted Solutions
Posted by Community Manager
Community Manager
Solution

Re: TeamViewer 14 mac on El Capitan???

Hi all,

Thanks for all your reports and help in identifying this issue.

Our developers created a fix for it and we would need your help to test it. It would be great if you could download the fixed version from this link and test whether it solves the issue for you.

We would appreciate your feedback so that we can publish the version as soon as possible to everyone.

One of our findings is, that the issue appears on old hardware. Can you confirm?

Thanks, and we are looking forward to your feedback,

Esther

33 Replies
Posted by Community Manager
Community Manager

Re: TeamViewer 14 mac on El Capitan???

Hi @MYST2002

Thanks for the feedback.

We are looking into this.

Best, Esther

Posted by cesarinik
Photon

Re: TeamViewer 14 mac on El Capitan???

Same issue for me too.
TW Beta 14 won't open and crash continously on iMac (20' early 09) and Macbook Pro (15' mid 2009) both with El Capitan v10.11.6
V13 works perfectly, instead.
Tried to uninstall, wipe cache with CCleaner (or similar) and reinstall but I had always same issue.
I reinstalled the old version.

P.S. Win version (on other PC) works fine.

Posted by pipo-unix
Henagon

Re: TeamViewer 14 mac on El Capitan???

the problem is that if your client friend the second team if you want to have teamviewer 14 you can not connect from 13 and you are not going to change the version to a group of clients just because your computer does not work in **Third Party Product** this does not happen
Posted by DAVELUTE
Digon

Re: TeamViewer 14 mac on El Capitan???

STILL NO SOLUTION?....

TV 14 on El Capitan crashes constantly.. And from another computer with TV 14  i can not remote control my imac with the old TV13 (which is the only version still working on Capitan.

 

This is not good at all!

Switching to **Third Party Product**® now, Cause those versions work well in cross-over environments old and new macs with different OS en all **Third Party Product** versions.

Posted by MYST2002
Digon

Re: TeamViewer 14 mac on El Capitan???

SOLVED!!:smileylol:

- Remove TV13 with AppCleaner. 

- Restart mac

- Download TV14

- Install

------------

it works!!!

Posted by DAVELUTE
Digon

Re: TeamViewer 14 mac on El Capitan???

I would guess your solution should work.

 But Not for me.
I have run appcleaners and deleted all files. and even looked in library/prefs etc. manually to delete everything.
Restarted several times and made a clean install with the TV 14  dmg.

The app keeps crashing right away after installation and keeps crashing every 2 seconds.
It's pure horror for me now.

Posted by Dmitry5
Electron

Re: TeamViewer 14 mac on El Capitan???

I have the same problem
Posted by HeinAmersfoort
Digon

Re: TeamViewer 14 mac on El Capitan???

Same here... Would appreciate a solution for a clean install that removes whatever file(s) cause this problem

Posted by MYST2002
Digon

Re: TeamViewer 14 mac on El Capitan???

use appcleaner. its free. (The URL link has been removed by a moderator)

Posted by mikybear
Photon

Re: TeamViewer 14 mac on El Capitan???

NO TV13 on my machine V14 does not work
Posted by DAVELUTE
Digon

Re: TeamViewer 14 mac on El Capitan???

I just downgraded to TeamViewer 13  on all computers again.

TV14 does not work on El Capitan and lower, and is not compatible with TV 14 or vice versa.

So no more tv14 for me.

Posted by MYST2002
Digon

Re: TeamViewer 14 mac on El Capitan???

Об этом Mac 2018-12-16 14-06-09.png

Posted by DAVELUTE
Digon

Re: TeamViewer 14 mac on El Capitan???

Well, really nice it works for you. But for the rest of el capitan users it does not..

Posted by Erick45
Henagon

Re: TeamViewer 14 mac on El Capitan???

Same over here!  Unabable to get TV 14.1.3399 working onmy iMac with El Capitan 10.11.6

Have try and buy App Cleaner & Unninstaller, no succes... Then buy the PRO of App Cleaner and same result  :(( 

Posted by zefhar
Henagon

Re: TeamViewer 14 mac on El Capitan???

Same problem here. TV 14 crashes instantly upon attempting to launch on El Capitan.

I downloaded today's version (14.1.3399) since there was some release notes from a couple of days ago but still same problem.

I manually deleted previous version (including Library files) but it didn't help.

I get the dreaded error message EXC_BAD_INSTRUCTION (SIGILL)

Posted by Community Manager
Community Manager
Solution

Re: TeamViewer 14 mac on El Capitan???

Hi all,

Thanks for all your reports and help in identifying this issue.

Our developers created a fix for it and we would need your help to test it. It would be great if you could download the fixed version from this link and test whether it solves the issue for you.

We would appreciate your feedback so that we can publish the version as soon as possible to everyone.

One of our findings is, that the issue appears on old hardware. Can you confirm?

Thanks, and we are looking forward to your feedback,

Esther

Posted by LordBBK
Digon

Re: TeamViewer 14 mac on El Capitan???

Dear Esther,

Thanks for your support! This version works at my as you classified, rather old hardware. I have had this problem on my Mac Pro 2,1. Now, this 14.1.5819 version works flawlessly.

I suppose, you will include this patch also in the next upcoming releases.

 

I was able to log in, connect to my family's TeamViewers running version 14.

 

Shall I check/test anything else for you?

 

Please, keep up the good work,

Thanks for your support,

Sincerely,

Balázs

Posted by Community Manager
Community Manager

Re: TeamViewer 14 mac on El Capitan???

Hi @LordBBK

Thanks for your feedback! It is great to hear that the version fixed the issue for you!

I informed the devs immediately about it to share the good news, and they are looking forward to receiving some more feedback from the others.

Thanks again and happy holidays,

Esther

Posted by Ivan_Leon
Neutron

Re: TeamViewer 14 mac on El Capitan???

Hi everyone.

It's work for me!!

I have an IMAC middle 2007 (core2 4GB) with El Capitan 10.11.6

I reinstalled MAC OSX (erasing every things), I installed TV 14.0.13880 and doesn't work. After that, I reinstalled  the Tv from de LINK (without remove previously), an every things work fine.

Thanks!!

Regards

Posted by HeinAmersfoort
Digon

Re: TeamViewer 14 mac on El Capitan???

Hi Esther,

Thank you very much. Considering the other responses in this thread, I think this might solve my problem as well. The iMac I am using is also a 2007 model, so very old (though still functioning very well).

I will try this solution over the christmas holidays and report back to you if it fixed the issue.

regards,

Hein

Posted by Community Manager
Community Manager

Re: TeamViewer 14 mac on El Capitan???

@Ivan_Leon Thanks for your feedback! I am glad to hear that the version works for you as well :-) Enjoy it!

@HeinAmersfoort Yes - from the feedback we got the chances are looking good that the version will solve the issue on your mac as well. We are looking forward to receiving your feedback after your tests.

All the best, Esther

Posted by GodzFire
Digon

Re: TeamViewer 14 mac on El Capitan???

Confirmed this version now works for me as well running El Capitan 10.11.6

Posted by zefhar
Henagon

Re: TeamViewer 14 mac on El Capitan???

Hello Esther,

I confirm this fix of TeamViewer 14.1.5819 worked on my iMac (mid 2007) running Mac OS X El Capitan 10.11.6

Thank you for supporting older hardware!

Posted by DAVELUTE
Digon

Re: TeamViewer 14 mac on El Capitan???

Works well. On 2007 imac with El Capitan.
Thank you so very much!  

Schermafbeelding 2018-12-23 om 14.10.15.png

Posted by HeinAmersfoort
Digon

Re: TeamViewer 14 mac on El Capitan???

Hi Esther,

The new build (14.1.5819) definitely works for me!

Teamviewer is now up and running smoothly on my old iMac (20-inch, mid 2007), running on El Capitan (10.11.6).

Thanks very much! Great that you support older machines like this - after all it is still working fine for me :-)

Regards, Hein

Posted by Community Manager
Community Manager

Re: TeamViewer 14 mac on El Capitan???

Hi @GodzFire @zefhar @DAVELUTE @HeinAmersfoort

Happy New Year!

Thanks a lot for testing and confirming that the fixed version is working well and solving the issues you described before. This means a lot to us :-) I honestly love this teamwork. 

I hope we can release the fixed version asap to everyone.

All the best and enjoy working with TeamViewer :-)

Esther

 

Posted by Boyrauch
Henagon

Re: TeamViewer 14 mac on El Capitan???

@Esther wrote:

Hi all,

Thanks for all your reports and help in identifying this issue.

Our developers created a fix for it and we would need your help to test it. It would be great if you could download the fixed version from this link and test whether it solves the issue for you.

We would appreciate your feedback so that we can publish the version as soon as possible to everyone.

One of our findings is, that the issue appears on old hardware. Can you confirm?

Thanks, and we are looking forward to your feedback,

Esther



The test version provided in the link worked!  Just to be safe, I removed all remnants of TeamViewer on my system using AppCleaner, rebooted then installed the test version and it worked.

Posted by misterfeexit
Henagon

Re: TeamViewer 14 mac on El Capitan???

This fixed the issue. Thank you

Highlighted
Posted by Daimer77
Proton

Re: TeamViewer 14 mac on El Capitan???

Same for me !

Posted by mzmz
Neutron

Re: TeamViewer 14 mac on El Capitan???

imac mid 2007 - the prepared version for older hardware works perfect.

Thank you Teamviewer to keep an eye on old hardware.

Posted by joylaptop
Electron

Re: TeamViewer 14 mac on El Capitan???

you link is not valid.  Please correct it so that I can download it

Posted by LordBBK
Digon

Re: TeamViewer 14 mac on El Capitan???

Dear Joylaptop,

 

I suppose that they have merged the patch into the master version of TeamViewer, so if you would download the current version it shall work. The link was not mine just quoted the message received from the support.

 

Sincerely,

BBK

Posted by harold3212
Digon

Re: TeamViewer 14 mac on El Capitan???

I have run app cleaners and deleted all files. and even looked in library/prefs etc. manually to delete everything.
Restarted several times and made a clean install with the TV 14  dmg.