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Posted by jijojosephk
Henagon

TeamViewer QuickSupport on Xiaomi Devices

I have a Xiaomi Redmi 3S and another 3 more Xiaomi Redmi devices with my relatives. I have tried using TeamViewer QuickSupport but no luck. Installation is good, shows the Partner ID and even the request is coming. But after the allowing connection the TeamViewer on my Linux machine (Ubuntu 18.04 LTS) shows "Ready to connect" and at the mobile side it shows a progress indicator for a few seconds and shows the home screen back again. I can see the notifications, Session Stared and Ended. Is QS hardware specific or OS Specific?

The 4 devices are:

1. Xiaomi Redmi 3S Prime (Has custom ROM called "Pixel Experience" based on Android Pie)

2. Xiaomi MI A2 Lite (Has default OS "Android One")

3. Xiaomi Redmi 5A (Has custom ROM called "Pixel Experience" based on Android Pie)

4. Xiaomi Redmi 5A (Default OS "MIUI9")

In none of the devices QS is working.

 

4 Replies
1 Accepted Solution

Accepted Solutions
Posted by Moderator Moderator
Moderator
Solution

Re: TeamViewer QuickSupport on Xiaomi Devices

Hi @jijojosephk 

Thank you for your message.

Unfortunately, at this point, it is not possible to connect from a Linux device to a mobile device. 

Do you have the possibility to connect from a Windows device?

Have a great day and all the best,
Natascha

4 Replies
Posted by Moderator Moderator
Moderator
Solution

Re: TeamViewer QuickSupport on Xiaomi Devices

Hi @jijojosephk 

Thank you for your message.

Unfortunately, at this point, it is not possible to connect from a Linux device to a mobile device. 

Do you have the possibility to connect from a Windows device?

Have a great day and all the best,
Natascha

Posted by jijojosephk
Henagon

Re: TeamViewer QuickSupport on Xiaomi Devices

Thanks Natascha!

I never knew from Linux machines we can't have a connection to mobile devices. But from the linux machine I was able to connect to a desktop. (Windows). So I'm assuming it's just mobile from linux which is not possible.

I have dual boot on my machine. One is Windows 10 and other one is Ubuntu 18.04. I'll try from Windows and update you.

Thanks a lot!

May you enjoy the rest of the day!

Regards,

Jijo

Posted by jijojosephk
Henagon

Re: TeamViewer QuickSupport on Xiaomi Devices

Thanks Natascha!

Worked in Windows. Awesome! The only problem now I'm facing is to help my relatives, I'll have to switch over to Windows from Linux and my Windows installation is so slow, but it's not a routine task and I got some patience too :). Anyway, Thanks again for the great support. One more thing, I used Virtual Box on Ubuntu to Install Windows on VM, then withn VM I installed TeamViewer. But the same problem again. I'm guessing it's because the host system is still Linux.

Will TeamViewer support Mobiles from Linux anytime soon?

Have a pleasant day ahead!

Regards,

Jijo

Posted by Moderator Moderator
Moderator

Re: TeamViewer QuickSupport on Xiaomi Devices

Hi @jijojosephk 

Thank you very much for the test and the nice reply.

I'm happy to hear, that it worked with Windows. 


One more thing, I used Virtual Box on Ubuntu to Install Windows on VM, then withn VM I installed TeamViewer. But the same problem again. I'm guessing it's because the host system is still Linux.

 


- I think you are right in this case. So, for the future, use the slow Windows installation to connect ;)

I will forward this idea to our product management.

I'm not able to tell you, if or when this feature request would be implemented. But your feedback is really important because we want to develop TeamViewer as close as possible to the wishes of our users.

For this reason, we are really happy about your suggestion.

Have a great day and enjoy your weekend. :)

All the best,
Natascha