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Posted by Postma
Henagon

Re: Teamviewer sessions repeated cut-off after a few minutes / removing no longer existent PCs

I am having this same issue. How am I able to contact you regarding this? I use TeamViewer often and I am unable to connect for more than one minute as of late.

Posted by durango77
Photon

Re: Teamviewer sessions repeated cut-off after a few minutes / removing no longer existent PCs

I have this problem too and it is driving me nuts.  I am in Mexico and I am trying to help my wife in Canada with her computer and I keep getting kicked off.    It used to be good for using to help family and friends but not anymore.

Posted by Rubycat
Digon

Re: Commercial to Personal license

I kept getting the commercial use warning and getting closed within seconds even after sending the file Teamviewer wants and being told the first time they believed I was personal use only and they had reset it to Free but it still did not work, then the next teamviewer "engineer" tells me I am using it for Commercial reasons.  

I did not touch the MAC address on my main computer that I use to connect to two other ones in my house for personal use only.

What I did was delete Teamviewer Appdata, then searched and deleted in the registry anything Teamviewer, then uninstalled Teamviewer using Revo Uninstaller and scanning for remnants, then rebooting.  Next I installed a new copy of Teamviewer Free.  It made a different Teamviewer number than before.  So far it works and it's been on for half an hour with both other computers. I changed nothing on the two remote computers.

Posted by Ilja
Henagon

Connection cuts off after a while (TeamViewer free license)

Hi there,

i have a problem with a free version of TeamViewer. We are using it in a band to mirror a laptop, which contents the Textsheets, to an ipad. After a while the connection gets lost. And the time of connection gets shorter. Why is this happening and can this be solved without needing to buy a pro-license?

thanks in advance for your help!

ilja

Posted by drDubbelklick
Digon

Re: connection timed out?

I was given the following url https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-...

by contacting the Swedish office.

/Thomas J. Ekman
Posted by Andyscorp
Photon

Teamviewer blocked me the service

Teamviewer blocked me the service and writes:it seems that you make a professional use of the program.

I am a private person!

How can I unlock the program?

Posted by Uranya
Henagon

Suspected commercial use

Dear friends,

today I have received blocks on connections to friend's pcs.
I do not use Teamviewer fo commercial purpose, but only to help friends.

It is several years that I do it, what's happening?

Please help me to overcome this new limit.
Thank you!

Posted by lkm
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I too am suffering a false positive on my personal use.  I submitted the form and my logfile last month, but still no response.  Meantime my TeamViewer has been getting more and more restricted (now logs me out after 5 minutes and I have to wait before reconnecting).

As others have said, it seems TeamViewer now employs more aggressive methods to try to auto-detect commercial use (judging by the 800+ posts in this thread).

I use it to help with family member computers, and I have never gotten financial compensation in my life (not one cent).  And no server operating system or anything like that.

What I've been doing recently, is re-purposing old family computers for my niece and nephew.  I've been remoting in a lot to set them up, but now TeamViewer wants me to spend hundreds/thousands of dollars for a commercial license, which would cost more than just buying new computers for the kids!

Posted by Kawashima
Electron

Session is force closed in private use.

Hi, I am private user of team viewer13.
I have tried to use TM in private use, but TM gave that message "Is is cmercial use?, you have to upgrade license".
I was supprised about this.

How did it define that my using is private?

I have 2 private laptops, one is in my home and other is in my office for private use.

Normally I use TM for my 2 laptops data sharing or something.

I have used TM for helping my friend , but it also private use.

I would like to know how to change back to private use.

Thanks,

Posted by semleong
Henagon

Why I can't use the free teamviewer

Why I can't use the free teamviewer anymore ?

Posted by TheAncient
Digon

Time-out problem solved by re-install

I fixed the problem on my machine by re-installing Teamviewer.

Quick re-cap: Machine "A" was running the FULL version of Teamviewer and Machine "B" was running the HOST version of Teamviewer. I was trying to connect from machine "A" to machine "B" but kept getting disconnected with a "time-out" message each and every time in less than a minute. Note: This only concerns this "time-out disconnect" - it does NOT address the "commercial use suspected" issue some of you are experiencing.

I completely uninstalled Teamviewer from machine "A" using Revo uninstaller. I manually searched my system drive and deleted anything and everything that even remotely smelled of Teamviewer. Next, I re-booted the computer. I then re-installed the FULL version of Teamviewer on machine "A" and re-connected to my account. I am now, once again, able to connect machine "B" without getting kicked out in less than a minute.

 

Posted by maineman
Photon

Do I need a Subscription for a Donation service?

I am setting up a computer training website for Older-Adults. I will be working for Donations for now. I also might be doing some remote login. Question is do I need a subscription for Teamview if it's for a Donation service?

Thank you

Posted by Bynming
Henagon

Flagged as commercial user?

Hello,

I use Teamviewer on my personal network to manage two other PCs but I get a message that asks that I upgrade to a professional license to continue. The message says "You are currently using a free version of TeamViewer on your business network. TeamViewer is free for personal use only". These three computers are inside my home and they're all for browsing and entertainment.

Is there any way I can restore the program's functionality for my personal use?


Thanks
CM

Posted by heavybteddy
Photon

Re: Suddently getting message that i am on business network even though i am on my home network

same issue on my computer, no idea why or how to fix it

Posted by romina
Photon

team viewer personale use

Please note that the use of the program is totally personal 
and is not used for commercial purposes.
Posted by dkc1959
Henagon

Re: team viewer personale use

Same issue ... barely get 1 minute before it closes connection

Posted by hexing
Digon

TeamViewer thinks I'm using commercial software! I'm sure it's personal use

I too am suffering a false positive on my personal use.  I submitted the form and my logfile last month, but still no response.  Meantime my TeamViewer has been getting more and more restricted (now logs me out after 5 minutes and I have to wait before reconnecting).

Who can help me

Posted by Turiican
Henagon

Re: TeamViewer thinks I'm using commercial software! I'm sure it's personal use

I know exactly what you are going through.
I had my account unlocket 2 times in the past years and today, again, i am locked.

I am using my account for family (4 people) and around 8 friends of mine which one is, as I know now, in a domain at home which triggerd it once. maybe this time again?

This is just getting annoying...

Posted by mattdud
Digon

Support? What Support!

Last Saturday I had an issue with Teamviewer logging me out and blocking me as it thought I was using it for commercial use, which I wasn't! I addded a topic to get help.  NOT ONE attempt to help me with this problem! I can't call the tech team as I don't have a commecial licence.

I will go else where if I don't get the support I need!

Posted by DigiDom
Henagon

Can not complete personal use verification form.

I am currently trying to fill out the personal use verification form here. However I am unable to submit a log file as I only use the portable version on the pc that is being flagged for commercial use. I have no admin access on the flagged pc so i am unable to install teamviewer.

I've always recomended teamveiwer to anyone that asked but after this im not so sure.

Please Help

Posted by ReynHartono
Photon

Re: Support? What Support!

You can fill the form at https://www.teamviewer.com/en/support/commercial-use-suspected
But, since we are free users, expect them to act for a relatively long time. I have filled the form since about 3 weeks ago, and still no luck till today.
Posted by patrick37
Henagon

Re: TeamViewer thinks I'm using commercial software! I'm sure it's personal use

exactly what happens with me also

i am now blocked for the seventh time!!

every time they unlock me and one month later the same happens

and the price is absurd!

Posted by xprt0071
Photon

Re: Teamviewer sessions repeated cut-off after a few minutes / removing no longer existent PCs

Hi

I started this thread and actually after getting the above problem, I thought it would be too cumbersome going through the suggested process of convincing the Teamviewer team, I was using the laptop/teamviewer only for prvate stuff. I do not know, since I have re-installed Windows on my laptop a few times since then, whether that played a role. In such a case, my "new" PC, which had been added to my account was no longer there. Apparently, Teamviewer does not recognize the old entry or connect it to the pc. That's why I was originally asking how one can remove such PCs from the online account.

Anyway, i decided not to add my PC again and actually did not use the account based approach again. Instead, I decided to install on the "fresh" laptop just the simple portable version.

For my friend, we removed the Teamviewer version allowing account use and installed the simple portable version. This worked with no issue. I cannot just access his PC and for each session, we use Skype or email to to get the ID/password and can then I can connect.

Recently, for yet another guy, who apparently had this other version connected to the account, I was using my portable version, but he still had the account connected version. His 1.5 year old son was recently knocked down by a car. I was helping him urgently draft a report to the police & insurance to be sent that day, and then we get this outrageous cut-off, allegedly because of commercial use.

I was so angry... anyway, we had to find other means to do that. I later uninstalled the version on his pc and installed a portable version. I also deleted all PCs on my account and that very account itself. I had to log in using another hardly used account to post this.

We have been able to use the portable versions so far. I would suggest, unless you go the way of convincing Teamviewer ... to remove the 2 PCs from the account, uninstall the version of Teamviewer you have and install portable versions. Before each session, though, you have to get via Skype or some other means the ID/PW of your wife.

I'm sure that's a quicker solution and will work at least for a while.

I hope it helps

Posted by woodyboy
Digon

Re: Commercial use suspected pop-up message

Same here. See my C&P ticket below:
Ticket ID: 4151798
Subject: Request from Commercial Use Suspected form
Posted by GoNz0
Henagon

Commercial use suspected again

Every couple of years I get this but now I have to go through here?

Well it has happened again so can someone please unblock my account, nothing has changed since last time.

Posted by sparani
Henagon

Re: Commercial use suspected again

Same for me, just using it on my private PCs at home and I always get these messages nowadays:

TV1.pngTV2.png

Posted by GoNz0
Henagon

Re: Commercial use suspected again

Something has changed for them to do this to us, they are obviously pushing the free users away as they do not need us, probably due to the excessive pricing structure. Instead of offering a home network licence £382 for a single connection licence per year is a total joke.

I guess I will start looking at other RDP solutions, I did like teamviewer as I also use it for work but even they are looking for an alternative due to the price they pay to use this to support us field techs who need assistance deploying computers to our clients.

 

Posted by dian2n
Henagon

Commersial use limitation

I get limitations in sessions when using thimiever and I'm prompted to buy the paid version. I do not use the program for commercial purposes, and I believe that your estimation algorithm is based on data that can be interpreted in two ways. As a result of misinterpretation, I am accepted as a business user. This is not true. I have two places where I live and I have computers there. I go to work during the day and occasionally connect with computers in these places to make sure everything is fine there. I do this from my computer at work, where I identify myself with my user name in teamviewer. Other my colleagues also use this program on the same computer. They use their login name.
I have no idea how your algorithms are working to detect business consumption, but that does not happen to me. I do not take money to support foreign computers. The computers I'm accessing with Teamviewer are just mine.
What can I do to reuse the free version without restrictions. What should I do to prevent myself being mistakenly recognized as a business user from your system

Posted by MyNameIsJeff
Neutron

Re: Teamviewer access

I have the same problem!!! HELP PLEASE

Posted by Tsoots
Henagon

Re: Teamviewer access

Very same problem here. Helping my +80yrs old Mother is suddenly considered commercial and not allowed without buying a license. She does cook me a lunch or dinner every now and then but not even weekly but still I would not count that as commercial use of Teamviewer. What are the Teamviewer options.

Posted by sylviae
Henagon

Re: we've detected you're using Teamviewer on a business network

i too have had "suspected commercial use" and running a "Business network" when it is a home network and i only use TV on average twice a month to help friends free. i wrote to them and included logs which prove my case, but no reply.

[competitor link removed by moderator per community guidelines]

 

Posted by trekfan1
Trigon

Re: we've detected you're using Teamviewer on a business network

Problem: cloudberry remote assistant do not have a Linux version...
Posted by Thanos81
Henagon

Limited Usage Free License

Good Morning

When I try to connect to my PC from my office your software give me an allert I am using it as a commercial usage.

I already had this problem in the past and I specified I do not use teamviewer for commercial usage, I only connect to my home PC during the day I am at work, from my working PC, to check my personals E-MAIL, chat with friends via whatsapp web and similar things that are not for work. 

I think this is a personal usage not a enterprise one even if I use it almost every day for hours. How can I fix this issue? I really need and love your software but I am not going to pay 334€ for year to use this function.

Can you please help me or indicate me how to fix this problem?

Thank you so much

King regards

problem.PNG

Posted by AVPolyakov
Photon

Re: коммерческое использование

Аналогично. На мой взгляд, полное свинство - критерии коммерческого использования нигде не указаны. Я использую TV исключительно в личных целях, и получил эту гадость совершенно неожиданно. Хорошо хоть, не в заграничной поездке, а в часе езды от дома.

Posted by mattdud
Digon

Re: Support? What Support!

Thanks for this! Called customer service who refused to help. Called back and have waited 30 minutes so far with no answer! NOT IMPRESSED!!!!
Posted by hadonghyun
Henagon

Re: Working at TeamViewer

Hi.

I'm a user of Teamviewer.

I have been using it for many years and I'm really greaful to use this kind of program

Actually, I don't use the Teamviewer as commercial purpose.

I just try to check my e-mail or playing game by it.

In this case, should I purchase the license of Teamviewer ?

If not, please let me know how can I use this program without license.

 

Best regards

Posted by Arminio
Henagon

Re: Automatically disconnected after one minute

Same problem here since today. Session time out after 1 minute... and after 3 tries I get blocked for a certain amount of time... what is happening here???

Posted by majerpain
Henagon

Session time out at logon

After fresh installs of Teamviewer 13 on both mine and dad's Pc's I lookafter his via Teamviewer as he is over 3 Hrs. drive away.

"Connection Blocked after Timeout" Your licence limits the maximum session durations connections to this partner will be blocked untill This occurs right at logon help please

Posted by roberto_modena
Henagon

Re: Automatically disconnected after one minute

Same problem, after 1 minute will disconnected, anyone have a solution? thank you

 

Posted by Azsde
Electron

Absolute nonsense

My account has been flagged as "suspected of commercial use", I can't connect to my computers anymore !

I always have used this software on a private level and never made any commercial use of it.

Now I can't log into my computer without beeing kicked out in less than 2 minutes, and locked out for another 10 minutes !

@Esther I am NOT the only one having this issue.

Can you please investigate the matter ?

Posted by maxime78210
Photon

I am not a pro...

Hello

TV say i am pro but i am not a pro...

how can I do?

regards

Max

Posted by serverhack
Photon

Re: I am not a pro...

I have the same problem, I've been using TV for years only as personnal use and today I have received the banner to buy license, even nothing has changed...
Posted by vishnu03
Electron

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Is there any solution for this

Posted by b45t4rd
Photon

commercial use on iOS Devices

Hello,

Im using a Businessaccount with two channels. Now i want to do some work with my ios devices, but it shows me "Commercial use" an quit my session after five minutes.

 

What do i do wrong?

 

greets

Posted by jackjack
Henagon

Re: commercial use on iOS Devices

Looks like they got a hot shot sales director, who thinks this strategy will bring in suckers with cash and earn him bonuses.

**bleep** Teamviewer, I brought you a ton of paid clients over the years, and you do this????

Posted by airplane-4b7416
Henagon

free version

I've downloaded free version of TW13(at homework)but i use it for private .

I connect with my other pc at home but i can start a single session,Tw message says this is a limited version and i can riconnet with the pc after few minutes.How can i solve it?

Posted by airplane-4b7416
Henagon

free version

as par previous post,in help menu under "TW information" says is a free licence.

Posted by Sandmaniux
Henagon

your teamviewer session has timed out and will be closed

Hi, been using TV for ages, couple months ago it been blocked as I was suspected commercially using it, contacted support all done, unblocked.. But now, I am getting this message, after couple minutes of connection to my friend/family member, and then this message pops out and I am unable to connect to my friend /family member for another 10 or 15 minutes after... never made any money by using TV, and not planning too, as I am not proffesional IT specialist, why do I always getting in to a such a trouble? Could anyone tell me what happening to TV please?

Posted by hristiyan
Henagon

Re: your teamviewer session has timed out and will be closed

same here

Highlighted
Posted by Bankfodder
Trigon

Re: your teamviewer session has timed out and will be closed

I'm getting an identical problem – I only ever use it for non-commercial means and had never made money from it.

I'm very grateful for the programme – and if they had a much cheaper personal version, I would pay for it – but they don't.

Please can somebody explain why I'm getting these timeout messages and it is preventing me from using it anymore.

7 Replies