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Posted by Tegoide
Trigon

Re: Free License Limitation

I had the bad feeling that if you remain connected for long time these gentleman says you are using the connection for commercial purposes ? can you confirm or deny ?

Posted by Xexonix2000
Electron

Commercial Use Suspected

Hi All,

So I currently use the Free Version of Teamviewer, only to Log into my Server and Laptop at home and my Laptop at work. It has been working absolutely fine, but today it popped up with "Commercial Use Suspected" and kicked me off my home server. So came onto the Teamviewer website and Lo and Behold, you can only get support IF you have purchased a license? I think this is ridiculous, how do I get rid of this message, because I most certainly do not use Teamviewer for work purposes.

Posted by MothersFinest
Henagon

Re: Free License Limitation

Had the impression that it is more relevant how many partners are in the list (in my case many due to playing with virtual instances etc.).
Maybe both in a very "smart" algorithm.
Posted by Bankfodder
Trigon

Re: your teamviewer session has timed out and will be closed - alternatives

Sorry but I don't really see how you can say they are being greedy. It's this software and they pay to develop it and they have to run the business. I think it is quite generous to let us use it for free. I don't use it commercially but it is very useful for supporting my family and one or two old people. If they had a cheaper personal level of subscription I'd be pleased to pay it.

I hope that the current problem saying that commercial use has been detected is simply some kind of glitch and not a tightening up – otherwise I suppose I'll have to look for an alternative because I don't make any money out of it and I can't afford their rates

Posted by arcam10
Electron

Re: Commercial Use Suspected

I have a similar issue... kicked after less than 1 minute. I'm waiting for a response from from the staff.
Posted by jackjack
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Where are all Teamviewer's "certified" community managers?

Posted by Slegnor
Digon

Re: TeamViewer thinks I’m using the software commercially!


@jackjack wrote:

Where are all Teamviewer's "certified" community managers?


Theyre currently unable to get logged in from home for more than 1 minute due to commercial use detection

Posted by jackjack
Henagon

Re: your teamviewer session has timed out and will be closed - alternatives


@Bankfodder wrote:

Sorry but I don't really see how you can say they are being greedy. [...] If they had a cheaper personal level of subscription I'd be pleased to pay it.


You've pretty much answered your own question here...

Posted by Bankfodder
Trigon

Re: your teamviewer session has timed out and will be closed - alternatives

I certainly didn't ask a question – and I'm afraid your responses are pretty poor response. I'll wait for you to try and come back with something a little bit more interesting
Posted by jackjack
Henagon

Re: your teamviewer session has timed out and will be closed - alternatives

Ok, here goes... I would also be happy to pay some sort of "No interruptions Personal Use" license, if it was priced correctly. MS Office 365 offers a ton more functions and they charge $9 a month. So, $5 for Teamviewer? 

Posted by Bankfodder
Trigon

Re: your teamviewer session has timed out and will be closed - alternatives

Thank you. I think this is a positive response and I agree with you in terms of the kind of charge. Frankly I would have thought a little lower – maybe an annual rate of $25. But anyway, I'm a bit surprised that they operate a completely free rate and then a business rate which is paid to do level to exclude most ordinary private users.

There seems to be such a huge number of people using TeamViewer for private purposes that I would have thought it would be good business for them – but maybe they understand the profile of the users better than we do.

I'm still waiting to hear from my support ticket about having my private use restored
Posted by Tegoide
Trigon

Re: Free License Limitation

Yeah, I am pretty sure the "smart" algorithm has been implemented by TV13 engineers since April 2018, according to the marketing people request. Wrong way to proceed

Posted by JanS
Neutron

Teamviewer

Dear Teamviewer Support,

It seems that you resetted all the Teamviewer accounts, rendering them "suspected to be commercial", when in fact there is nothing to do with commercial use... we already communicated few years ago about it. I am helping friends online as I am the geek around that helps friends (freely) when they have a computer problem, and I tell them all to install Teamviewer as it's a great tool when they ask for "help !"... sic ;o(
 
My laptop at home I use once a year to connect to my main computer has exactly the same behavior also if it was "opened" by your services many many years ago, it's a very old laptop, is still my main email laptop with old Thunderbird on it connected to my old Raq4 home server (from 2001) here at home (it's my Toshiba Portege R200 from 2001), and my actual laptop I bought second hand (as I could not afford more) with a broken screen at 300$ in 2009 (Manufactured in 2007) that I use as its still my main laptop (IBM ThinkPad x60s).
 
Could you please renable them, as I had to help my father with Paint software few minutes ago (as well as this morning a friend in Paris that had to register on Google about the Privacy to request some URL to be removed) but I cannot use and help him to use this (Paint) Windows tool on his WinXP X60s laptop as well, as I am now limited to 1 minute to help... and that's definitely not possible to help my father that is 80 years old on his WinXP Thinpad x60 laptop remotely explaining him how to use Paint software to put some arrows and circles on a map he has to send to friends.
 
My ID Toshiba R200 (from year 2001, WinXP) is : [ID removed per Community Guidelines]
 
My ID x60s is (from year 2009, WinXP) : [ID Removed]
 
Both these were "enabled" as for our older email exchanges to re-enable them to use Teamviewer. When I am travelling I read my emails remotely from my x60s, on the R200 laptop. Easier than opening the Email client on my x60s, that would take ages to receive the emails thru my home adsl connection connected to my Raq4.
 
Thank you in advance, and have a lovely day,
 
Best regards
Posted by bazbsg
Trigon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

How long did you have to wait? I've been waiting 17 days so far. In the meanwhile, one of my other PCs got this problem too so I guess I'll need to report that also and wait again.
Posted by marsia
Electron

Re: Free License Limitation

I'm finding my session times out in < 1minute , reconnect blocked for 10 minutes.

USELESS.

I'm a personal user supporting my elderly mother. I'm fuming with this pathetic chase of money.

Posted by Silberling
Henagon

Re: Free License Limitation

Same here. Using TV for family and friends only. We use Slack for commercial use in our company. This is my PRIVATE account. Helping my mother and my friends with their problems. Getting thrown out every 5 minutes........ can't help them.
Posted by Tegoide
Trigon

Re: Free License Limitation

The only way tio get the account back is to write immediately to [the TeamViewer support email no longer accepts direct emails. Please use the directed form].

I beleive this is the result of the new marketing management !

Posted by lkm
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Hmm approaching 1000 posts.  I wonder why some users report getting immediate help from TeamViewer support, but others are waiting longer (it's been 28 days for me without a reply to my form submission with logfile).  I can sympathize that there's probably a backlog of all these requests.

At least the community moderators seem to be actively monitoring the posts to remove sensitive info, and perhaps merge related threads?

Anyways I too would like a cheaper "home use" purchase or subscription pricing.  I always try to purchase my apps (whether to access additional features or avoid ads -- in TeamViewer's case to disable the comment window after each session).

One example is Macrium Reflect disk imaging software -- I purchase Home Edition licenses for my family's computers, but they also offer higher-end business licenses.  Or MS Office 365 Home, which I subscribe annually.

Posted by YoNevelt
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I'm facing the same issue. I have my family's and my own devices in my list and occassionally I help my friends but nothing commercial. But now I am blocked from using the TW saying I'm using it commercial purposes. But I don't. How can I proove that?

Posted by Bankfodder
Trigon

Re: TeamViewer thinks I’m using the software commercially!

I don't think anyone has any idea what is happening. What is clear is that you can't do anything about it and you have to wait till TeamViewer get round to looking at your individual circumstances. According to this thread, this can take more than 28 days or in some cases not at all.

[competitor advertisement removed per community guidelines]

Posted by Slegnor
Digon

Re: TeamViewer thinks I’m using the software commercially!

What's even more annoying is the inconsitency of their messages.

It ssays you will be limited to 5 minutes per session but it drops the session just short of 1 minute after connecting.

Posted by Bankfodder
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Yes. You have the impression that it is a nice program - but their administration is in a mess.
I wonder if they are in trouble?
Posted by Joanna
Electron

Commercial connection problem

After the update, the system stated that I am using the program too often.
I Control my son's desktop every day from abroad.
The connection was limited to 5 minutes and it would be enough for me, but the connection takes a 30 seconds and breaks down. What can I do to have these 5 minutes?
[ID removed by moderator]

Posted by elr
Henagon

Re: Commercial Use Suspected

Same!!

Posted by toremf
Trigon

Re: TeamViewer thinks I’m using the software commercially!

[competitor link removed per community guidelines] I took 5 minutes to install it on 2 machines. I'm an old computer hack, 74 years old and worked with computers since 1963. I have 4 computers around the house. I use them for fun and sometimes backups.

What is happening here is obvious. TeamViewer management has acted like seasoned drug dealers, giving free samples to the pontentiel clientel till they are hooked. Then they slam you with a hefty price. Well done. I'm not American and to me, this is what happened. "Greed is good". From one Wall Street move.

[competitor link removed per community guidelines]

Posted by Aim_eYacht
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Logmein did the same thing. This looks like a move to frustrate heavy users into purchasing commerical licenses. Sneaky and bad practice. I won't use your product anymore, and you'll end up begging companies for business, cause I won't suggest people use your service anymore. 

Posted by Aim_eYacht
Henagon

Re: TeamViewer thinks I’m using the software commercially!

 

It would make much more sense for the company to give access back to the user UNTIL they can look into it, not the other way around.

It's one thing to have a free service and decide that it's no longer working for the company, it's a whole other thing to frustrate free users by making one or more of their computers report falsely, and then take a full month to resolve the issue for them, or not at all, as this thread would demonstrate.

[innapropraite remark removed by moderator per community guidelines]

Posted by wrmichael
Trigon

Re: TeamViewer thinks I’m using the software commercially!



[comment removed by moderator per community guidelines]

For me filling out the web forms solved my issue. 

Why was I flagged for commercial use?   One day at work I had to get support from a vendor and they used TV commercially.   The next day my free TV was flagged as suspicous.. 

So filled out the info and a few days later I was back up..  

Your milage may vary. 

 

Posted by Moderator Moderator
Moderator

Re: TeamViewer thinks I’m using the software commercially!

Hello Everyone,

Per our community guidelines, please keep discussion on-topic and be courteous to other users.

Regarding commercial usage, as stated in the beginning of this thread:

2018-06-21 13_52_43-Solved_ TeamViewer thinks I’m using the software commercially! - TeamViewer Comm.png

Josh P.
Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanksfor being an active member of our Community!
Posted by Aim_eYacht
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Would you not be upset if you too, had to wait a month to be back up and running?

I've been waiting almost 2 months now.

Highlighted
Posted by Bankfodder
Trigon

Re: TeamViewer thinks I’m using the software commercially!


@Aim_eYacht wrote:

 

It would make much more sense for the company to give access back to the user UNTIL they can look into it, not the other way around.

It's one thing to have a free service and decide that it's no longer working for the company, it's a whole other thing to frustrate free users by making one or more of their computers report falsely, and then take a full month to resolve the issue for them, or not at all, as this thread would demonstrate.


This is absolutely the correct approach

22 Replies
Posted by Gaspode
Digon

Re: TeamViewer thinks I’m using the software commercially!

@JoshP

 

Thanks for the hint - however, all that does is underline that Teamviewer is trying to Kill Free non commercial use by cutting over every single line of communication except for a single web form which has (in my case) had no response at all in over a month,

You can't phone, You cant live, cha, you can't sort it on the forums and you the twitter just tells you to fill in the bloody form where you started from.

It's very obvious that something has changed recently from the volume of post about this over the last two weeks.

The behaviour is so bad I have just recommended to three of my customer who DO use team viewer commercialy that they switch 

Posted by MarekN
Henagon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Alright, so maybe 2 weeks after submitting the form and my ID etc. I have a full free account Smiley Happy Happy days

Posted by Pizza_T_Butt
Digon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

You must be one of the few that have had this issue resolved.

I sent in request over three weks ago and re-submitted two days ago via an email only to recieve a message that the TeamViewer support email is now closed and they only accept submissions via the online commercial form (which is sort of wierd to request a Private account through a Commercial form).

Posted by MarekN
Henagon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

Yeah, not too happy with the way TV is doing this whole thing. Trying to flush out the people who missuse the licence I suppose. But they could just collet the usage data or something, which is what the submitted file is for anyway, and decide based on that. Glad it didn't affect the iOS at the time I needed it the most Smiley Happy 

Posted by toremf
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Hi Bankfodder

You are so right. This is a very arrogant and condescending way of treating loyal users. [comment removed per Community Guidelines - #6 - Just the facts, please]

I’m amazed the kind of response this thread has generated. The loyal users of TeamViewer are outraged.

[competitor link removed per community guidelines]

 

Posted by toremf
Trigon

Re: TeamViewer thinks I’m using the software commercially!

This is something that concerns the majority of the users and we should be able to voice our opinion of a greedy decision of a non-caring top management. What is wrong with that?


Here they are:
https://www.teamviewer.com/en/company/leadership/?utm_referrer=https%3A%2F%2Fwww.google.com%2F

 

Posted by bazbsg
Trigon

Re: Sorry for the interruption Your usage level has crossed the free user allowance

If they want to charge for commercial use that perfectly acceptable and everyone has the choice to pay for that or use something else. What ticks me off is they promise free for personal use but they are not living up to their promise. Look it up in the dictionary. Commercial use means engaging in commerce or charging for your services, not how many times you use something or for how many minutes. Say what you mean or do what you say Teamviewer. If you mean free for use for up to N minutes then say that and again we have the choice to comply or use something else.

Posted by node
Henagon

Re: Commercial use suspected But I am not using it commercially

I have gotten this same notice and I have never used Teamviewer for any money, profit or gain. I have been with teamviewer since back in the 90s

Posted by taylorb100
Henagon

Re: Commercial use suspected But I am not using it commercially

Yes, I get the same and have never used Teamviewer for profit. Have put in a Trouble Ticket a couple of weeks ago but they haven't reponded or fixed it yet! They seem to be very slow to respond. I suspect that these "Commercial use" issues are being experienced due to changes in Teamviewer's settings which they have initiated.

Posted by Tsoots
Henagon

Re: Commercial use suspected But I am not using it commercially

Anybody tried downgrading to an earlier version while waiting for support. Did it help?
Posted by Bankfodder
Trigon

Re: Commercial use suspected But I am not using it commercially

It makes no difference
Posted by Spaldo
Henagon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Been using TeamViewer for ages and only just started getting this problem. It is very annoying. Hopefully they get back to me soon so I can fix a family members computer.

Posted by DUBAU
Photon

Commercial use

Instituteur en retraite j'utilise Teamviewer pour assister des collègues sur des logiciels que j'ai commis dans mon temps d'activité et qui sont diffusés gratuitement.
Périodiquement (environ une année) je suis prévenu que l'on me considère comme faisant un usage professionnel ! Jusqu'à maintenant je pouvais joindre [TeamViewer Support email cannot receive direct emails anymore] qui après étude mes logs reconduisait la gratuité. Ce service me renvoie sur cet espace
Espérant que vous m'accorderez à nouveau votre confiance dans l'intérêt de mes collègues !
Salutations 

Retired teacher I use Teamviewer to assist colleagues on software that I have committed in my time of activity and which are distributed free.
Periodically (about a year) I am warned that they consider me as making professional use! Until now I could join [TeamViewer Support email cannot receive direct emails anymore] who after studying my logs renewed the free. This service sends me back to this space
Hoping that you will grant me again your confidence in the interest of my colleagues!
Regards
 


Noël Dubau

Posted by jeijunn
Henagon

Re: Commercial use suspected But I am not using it commercially

Im having the same problem
Posted by Owlisen
Photon

Re: Commercial use

I to have the same problem, with the program thinks I'm using it illegally, but I don't.
I'm using it for my friends and family to help them out when they are having problems.
Posted by mahakal
Neutron

Re: your teamviewer session has timed out and will be closed - alternatives

No one is making them offer it for free as part of their business model. If they're going to offer a free version to individual users it's extremely unethical of them to suddenly tell you that you falsely that you're a commercial user and must pay for a commercial license to continue using their product. I'm not a commerical user. It's false advertising, bait and switch, whatever you want to call it.

 

Posted by tcgroane
Photon

Re: Commercial use

This is a known bug with TeamViewer, I am also experiencing this issue.

I need TeamViewer for my wife who has Rheumatoid Arthritis, she cannot walk to the computers all the time and needs to access them from her laptop or phone in bed.

This bug is causing my wife physical pain as she must now walk to the PC.

With bugs like this, the extreme price for TeamViewer does *not* seem *remotely* justified. It's broken.

Posted by tcgroane
Photon

commercial use error - handicapped user needs help.

My wife has RA (rheumatoid arthritis) and cannot walk. She has informed me that she is now unable to access our computer remotely, and is being given an error claiming our license has expired.

We chose a *free* license, as it is for our *personal* use.

I was considering purchasing a license before this happened, but unless our connection is restored by the end of the day, I will definitely not be purchasing any license at all.

The software is broken, please repair it so my handicapped wife can access our PCs via her laptop or phone.

Thanks!

Posted by LeeNouks
Electron

Re: commercial use error - handicapped user needs help.

do have the same prolem, not for the first time.

anway, it seems that teamviever did a kind of update in the background and so i do have the same problem again.

tried to contact the team several times in the last few weeks but with no reply and no fix till now.