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Posted by PeterHah
Trigon

Re: TeamViewer free license

Same here - suddenly it tells me it detected I would use it commercially. I never did that - I'm helping one of my friends once a month, or use it to check remotely if my home computer has some issue when something doesn't seem to work properly, or when I need some info I have stored only on my home computer. And that happens every blue moon.

Posted by Lajull
Henagon

Re: TeamViewer free license

Idem, same probleme - 10mn to reconnect Oo
Posted by none4u
Henagon

Re: TeamViewer free license

Having the same problem and now the application is threatening me with account suspension.  This business detecting algorithm is getting way too aggressive.  I have sent in so many tickets and they still can't seem to figure out how to unflag my account.

Posted by mattsilva7
Digon

Team viewer 13 detects commerial Use?

I have been using team viewer for years for personal use. one family member and a couple friends.  I have never had any problems until now.  I was able to find the "Personal Use Verification form", and submitted that after being told its really quick. 

I just called in to get an idea of the turn around time and they are telling me up to 30 days?! or just pay the subscription?!  

Its free for personal use or it isnt.  This is used conecting from my home to another home. not to a business, not to a server, etc.  I dont see how this was triggered.

I'd gladly pay 25+/year for personal use, but this just feels like a push to make ppl subscribe.  There are many free options but obviously I'm here because I think TV is the best option.

Any suggestions would be appreciated to expedite the issue.

Posted by b1oall23
Henagon

Re: Team viewer 13 detects commerial Use?

Same thing for me.  I use it with family and friends and they told me that I use it on commercial use.  Where did they take it???????

Posted by Dragomasta11
Henagon

Re: Team viewer 13 detects commerial Use?

Same thing is happening to me. I attempted to send in the form to prove that i have only been using for personal use but upon looking in the teamviewer file there isn't a log file there so I cant submit. Is there anything that can done about this?

Posted by joshmanea
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I'm having the same problem.  My free Teamviewer account thinks I am using it commercially.  I'm only using it occasionally to remote control one of my home computers to press a button quickly and then I log out.  Also, I have a ministry pastor I occasionally help him with tech stuff and he is in Spain.  I've never used it commecially.  Please help.  It locks me out after a few seconds and it's unusable.

 

Thanks

Josh

Posted by Psy-Virus
Electron

Re: TeamViewer thinks I’m using the software commercially!

Same for me Josh.
I'm using it for my server that's right behind me, 'cause I'm lazy :D
And also for a bunch of friends, if they need support. If I would get paid for that it would be nice but hey - you don't get paid by your friends for PC support. O.o

C'mon TV-Team, what's happening?
Btw. All that begun after I helped someone new yesterday for about 10 seconds, finding a program in the hidden taskbar menu of Windows.

Is there a new user limit that jumps in and activates that (We think u're using the software commercially) stuff?

Thanks in advance.

 

EDIT: And to make it clear, I'm doing all this on a voluntary basis. No money, no company, no anything, just being a good guy. :D

Posted by mattsilva7
Digon

Re: Team viewer 13 detects commerial Use?

Just happened today, so we'll have to wait and see.  There are many options free and paid, but teamviewer works well and I like the interface.  

Like I said, I'd pay for a personal use license, but I'm not paying anywhere close to $600 per year to use once in a while.

With all the reports of the same problem, it feels like this is a push to catch commercial use. I understand that but if it cant be addressed and corrected quickly, then its simply not worth the effort.  There may be no desire to address free users, but there has to be a percentage of free users that convert for business. Why risk loosing those conversions on falsely flagged accounts?

Posted by Former Staff AlanW1
Former Staff

Re: TeamViewer thinks I’m using the software commercially!

Hi Josh,

Thank you for posting. 

Please kindly refer to the article for more information about the commercial use. If you believe you are not a commercial user, you can fill the personal use verification form in the article and our engineer will check it.

Posted by Former Staff AlanW1
Former Staff

Re: TeamViewer thinks I’m using the software commercially!

Hi Psy-Virus

Thank you for posting. 

Please kindly refer to the article for more information about the commercial use.

Posted by pauldubbs
Photon

Re: Team viewer 13 detects commerial Use?

[deleted by moderator]  I highly suggest it. Available at the [deleted by moderator]  

Posted by mattsilva7
Digon

Re: Team viewer 13 detects commerial Use?

ty, I'll check it out.  I can work with anything but TV is great for the computer illiterate as well.

I should have mentioned I need something cross platform, as well.  Hoping they simply address my use tho so I can stay with TV

Posted by PrinceVegeta
Electron

Can't stay connected no more than 15 seconds?

After 15 seconds are up, it forces me to disconnect and it says to purchase a  license.  I thought this was free for personal use?

Guess I was wrong...

Posted by balrog9
Digon

Re: Commercial use, block, 15 sec... What's happening?

I looked up other applications that can do the same job and found real and ultra **Third Party Product**. I used to use them before I found Teamiviewer, which I liked because I didn't have to constantly try and remember the IPs of my various machines but now I am going to go back to **Third Party Product**. I have had it with Teamsucks.

Posted by tarascon
Trigon

Re: TeamViewer free license

There is no algorithm. They are eliminating the more active users.

Posted by owenegan
Digon

Re: TeamViewer free license


@tarascon wrote:

There is no algorithm. They are eliminating the more active users.


Don't know about that.  I actively used TV infrequently, but got shut down. I did often leave a connection open to a second computer that didn't have its own monitor attached.  I guess that could count as "use" though.  Whatever.   Chrome Remote Desktop.  Free.  Works. No **bleep**.

Posted by tarascon
Trigon

Re: TeamViewer free license


@owenegan wrote:

@tarascon wrote:

There is no algorithm. They are eliminating the more active users.


Don't know about that.  I actively used TV infrequently, but got shut down. I did often leave a connection open to a second computer that didn't have its own monitor attached.  I guess that could count as "use" though.  Whatever.   Chrome Remote Desktop.  Free.  Works. No **bleep**.


You bet that's use.

Posted by AkshayB
Henagon

Re: How to change commercial use to private use or vice versa?

We are using as TeamViewer as Private (non commercial) but some how the Teamviewer have changed to Commercial and we are facing problem in it.

I request you to kindly check my log and please convert us back into Non Commercail use.

Thanking you

With regards

Posted by KampfKraut
Digon

Re: TeamViewer free license

What the **bleep**...

I had a total of 2 computers out of 5 which were detected incorrectly.

Then I sent TeamViewer a list with the IDs of all my PCs.

Results. Now comes with ALL computers the note I would use Teamviewer Commercial .... Seriously? SERIOUSLY????

Posted by Closed account
Not applicable

Re: TeamViewer free license

After 6 weeks of vacation without any use of Teamviewer I am suspected to be a commercial user. Is that a joke?

Posted by maria_28
Henagon

Re: Teamviewer account has been reset to free, but is still limited

I have the same problem. I solved by uninstalling TeamViewer and installing it again. Good luck.

Posted by Preklek
Digon

Re: TeamViewer free license

Being accused of something I never did got me so mad I switched to **Third Party Product**

Posted by killrob
Henagon

Re: TeamViewer free license

Same issue here.... suddenly TW team thinks i use it for commercial purpose.... is very frustrating. And now they don't answer to private users, they send us here in the community where no one of the TW team read posts of complain about them...

Posted by bazbsg
Tetragon

Re: TeamViewer free license

Oh they read the posts. They censor any post that mentions alternatives to their software.
Posted by Preklek
Digon

Re: TeamViewer free license

Dear TeamViewer : you just ruined your society your last chance is to remove all the last commercial detections which happened this month, otherwise you'll lose thousands of people because there are a lot of alternatives which don't tell us lie to remove our free licence... And it makes you look quite unprofessional you'd better solve that issue quickly.
Posted by Bogmore
Digon

Re: TeamViewer free license

I've changed to another I won't mention, TeamViewer are now in my black books and I will inform anyone who asks me that their support is rubbish, I will even go as far as to say, their support for professional is just as bad.

It's now been well over a month and a half. They sent a email saying it was fixed when it wasn't.

Posted by waces
Trigon

Re: TeamViewer free license

Which is against their modus moderandi. I read through the forum guidelines by tv and no word about mentioning other _working_ solutions
Posted by waces
Trigon

Re: TeamViewer free license

Same here. Ticket opened on the 9th of june. Yesterday received a mail about the fix. Tested on all three machines and 2 was fixes. One still not.
Also, they "forgot" to provide the proof of commercial use (obviously as they cannot prove it as they just simply select the free users and ban them without any evidence. Friend of mine got banned on an account was not in used in the last months at all)
Amateurs.. amateurs everywhere
Posted by yaliyada
Electron

Re: TeamViewer thinks I’m using the software commercially!

Having the same problem and now TV13 is threatening me with account suspension.

No longer able to access home computer from work to pay bill. No access to my parent's computer to play youtube (yes, they don't know how to type Chinese on keyboard). No more home PC to home PC.

This action is quite unprofessional.

Posted by Drekko
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Same problem here

Been using it on the same computers for years and now they keep blocking my connections and kicking me out

Im really a bit fed up and I am going to call them

Glad I am not the only one

Posted by etyien
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Hi.

My problem is same. One years ago the support team switched back personally usage, but now don't want to make nothing.This is business and they want to buy this. It is not correct.

They say it is free for not commercial users, but the program kicking out, and this want to make that buy license.. I will use other platform and other program to help my family, and friends.

 

Posted by Closed account
Not applicable

Re: TeamViewer thinks I’m using the software commercially!

It seems that Teamviewer reads the post since they censored a posting. Well, then this is the way to say Good Bye to Teamviewer. Yesterday I switched to another free remote support software. Within 5 minutes it was set up on the host and the client within my LAN. This included uninstalling Teamviewer. The next steps will be setting up the alternative on three computers of my relatives.

Posted by waces
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Yes, they are removing posts and banning users (mine will be banned soon as per the notes from the moderators - obviously I cannot quote them as it lead to banning). 

I'll move the whole thread including the messages from the mods to my blog and repost it to reddit. We won't get any valid answer from here just sharing the same experiences (as the mods said it's not helping each other).

It was a pleasure to be here and hope your issues will be fixed soon.

Just one more thing I learned in the hard way. If you opened a ticket then wait patiently as each and every mail you sent about the ticket (eg: replying the original mail) will lead to drop the ticket in the bottom of the queue (as per the wise words from one of the cool mods)

Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: TeamViewer thinks I’m using the software commercially!

Hi Everyone.

Firstly, the moderation team are NOT editing posts or banning users just because they are discussing the Commercial use detection topic.

If we were, this thread would not exist. The moderation team DO edit posts and ban users (after warnings) if the community guidelines are not followed. This is true in all areas of the community, not just this one thread.

However, as much as we understand users frustration, the moderation team cannot assist you with this issue, you must fill in the form and wait. We are now aiming to resolve all cases within 7 days.

@waces, Thank you for your engagement in this thread, but as already said via PM: Please keep in mind to stick to the community guidelines whether or not you decide to agree with them. Thank you for your understanding.

Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
17 Replies
Posted by macshane
Digon

Re: TeamViewer thinks I’m using the software commercially!

it would not be the first time that community guidelines are not in conformity with liberty of expression...

Posted by bazbsg
Tetragon

Re: TeamViewer thinks I’m using the software commercially!

Dear Scotty, My personal use license was restored after waiting 33 days and gently reminding your people that the 30 days promised had passed. Since it has been fixed, every time I try to access my mom's PC, I get a password not correct error. i have to wait for her to be awake (12 hour timezone difference) and try to connect waiting for her to accept the connection. then i open teamviewer on her side and see the password has indeed been changed. I know she is not doing it. she is 85 years old and has trouble double clicking, let alone setting settings in a program she is not even aware of. is this password change part of what's going on here with the tougher control of free users? could there be some other reason that I could look into? Btw, we are both retired so there is no commercial use between us or within my own set of PCs. Thanks, Bill
Posted by flex1981
Electron

Re: TeamViewer thinks I’m using the software commercially!

Me too! what the **bleep** is this? I am trying to help my mum with a printer issue and apparantly I am suspected of commericial use!

I have been using it a fair amount helping out friends and family over the last year or so but this is pathetic, even if i was to start using it for "commercial" reasons in the future you can bet I wont be paying TeamViewer a penny now with these kind of bullying tactics!

I really appreciate the whole 15 seconds you gave me to connect btw really thoughtful!

 

Posted by Roadwarrior
Henagon

Re: TeamViewer thinks I’m using the software commercially!

I use Teamviewer on avereage once a week to help family or friends.

Sometimes I do not use it for weeks, and that's supposed to be a commercial use?

I hope that soon a solution will be found that I can use TeamViewer again, at least I will not pay 30.-€ per Month to use it 2 or 3 times........

Posted by TeamViewer Staff
TeamViewer Staff

Re: TeamViewer thinks I’m using the software commercially!

Hi Bill,
according to your discription it looks like you are using the random password shown below your moms TeamViewer ID. Please make use of the permanent password that you can enter into the TeamViewer options on your moms PC.
Extras–Options–Security.
Please make sure the password you enter into her options, then matches the password you might have entered into the details of her device within your Computer and Contact list.
Dustin
Posted by sippi
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Several family members I know have started getting the message about commerical usage this week. When I thought it was just me I called sales and they told me to submit a review form. I am now beginning to think there may be problem with the TeamViewer system sending this messages. Uunfortunately, it is improssible for a free user to get to tech support. I really appreciate using TeamViewer but I truly sense a system issue. - Jim H

Posted by bazbsg
Tetragon

Re: TeamViewer thinks I’m using the software commercially!

Hi Dustin. Hmm, before I was flagged as commercial, i was able to access my mom's PC any time just by double clicking. But still, I'll give your idea a try next time I access her PC to see if it stablizes. Thanks, Bill

Posted by ericsatie
Digon

Re: TeamViewer thinks I’m using the software commercially!

The analysis criteria(?!) of the commercial and security use of Teamviewer are inscrutable: unpredictably, I am classified as a professional user and the connection is closed. I have already received readmission to personal use on several occasions, but I have never been told what the origin of the problem occurs after >10 years(!) of undisturbed amateur use. Moreover, by connecting to the same PC, every time I am asked to recognize the device, even if it has already been registered. I will be forced to tell my correspondents to uninstall it to move to a smarter software in exercising the necessary checks.
Posted by MJM
Henagon

Re: Disconnect after one minute

I think the problem is Team Viewer themselves.  When I connected today a message came up saying I am connecting from a business network and so I need to upgrade to professional version.  I believe they kick you off after 60 seconds to drive you crazy and to buy the professional version. Well that ain't happening.  I use it from work to connect to my home computer. That is PERSONAL use not business. Bye-Bye Team Viewer.

Posted by andreas_f
Digon

Re: how to unblock my TeamViewer?

The alleging popup came up here as well, not nice (very politely).

TV's commercial definition does not describe what these guys are complaining about - at least in my case:

checking  private emails on my private PC at my living home, during lunch break from another PC in the company I am working for => this is not defined or rated as commercial use in the section 'What is commercisal use'.

Some facts: no own business, no home office, no payment for any PC related work, nothing like that. What I do in private use, helping my mother, spouse and my mother in law, playing with computers as Thinkpad-Geek, period.

And the worst: ALL connections to acces from one of my exclusively private Thinkpad to my private desktop-PC does not run any longer! 

I opened multiple tickets and explained in detail usage and asking for proof, there are still 3 weeks to wait until TV will have answered them (hopefully/probably).

This is getting out of control, thanks TeamViewer. This is not the way to built up trust.

Posted by andreas_f
Digon

Re: how to unblock my TeamViewer?

Wel, that **bleep** was explained to me on the phone today. Nothing like that was given in their rules for usage, not by any means. I think this being a trial to drive free users in a pay-version. In my case, ALL my private PC's do not link any longer, not in any configuration. so my wife with her Asus cannot help her mother in 700km distance... Great move Teamviewer
Posted by Duckabush
Henagon

Re: Disconnect after one minute

Same boat as everyone else.

My company uses Teamviewer and all our Desktops/Laptops/Tablets and phones have it installed. We have one IT person, I use my copy of teamviewer to connect to my desktop at home from work, or from one computer to another to help friends/family. Now suddenly i get messages saying I am using it commericially? Not 1 computer I connect from my laptop or desktop is "work related". My work laptop gets connected to by our IT department when there are issues that need fixing/installs etc.

 

Posted by vladv
Electron

Re: Change TeamViewer ID on clone

Hi!
I have recently changed my SSD Hard drive with a new bigger one. I went on a clone procedure.
Eventually i get an error saying i'm using Team Viewer in commercial environments but it is not the case.
How can i change now the Team Viewer ID, as it is a new Hard Drive (Windows 10)?
Posted by Silberling
Henagon

Re: Free License Limitation

I just read a little about the 3 hr limitation. If TV is so worried about money, why don't you create a small personal plan for like 1€ / month, 10€ / year for people wo use it more often but clearly not commercially? Increase the hours / month or whatever and fix your algorithms.

I mean, if a software is good, I'd think about supporting it when the fee is within my personal budget. For personal use the pricing plans are just too expensive.

On the other hand... Just mess with the users. Especially with developers. There might come up new products then that might be better....

Posted by ThunderDani
Trigon

Re: TeamViewer free license

Why don't you [comment removed per Community Guidelines]

If I need IT support and they ask me to install TV for support session, I'll refuse. [comment removed per Community Guidelines]
If everyone does it, like this, they maybe take better care of the private user. Now the are just ignoring us. The are flying to high!

Dear TV Team, remeber, the higher you rise, the harder you fall.