TeamViewer thinks I’m using the software commercially!

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Posted by ZaxLofful
Electron

Re: Disconnect after one minute

It goes away and comes back depending upon the day, at first I thought it was just a glitch; then I started noticing the commerical popup. I have uninstalled TV from all my machines; yes in the last 2 hours, I'm so **bleep**ed I'm gutting everything now.

[Removed per Community Guidelines]

 

I am also submitting a direct review during the uninstall process with the info in this thread.

Posted by gccradioscience
Digon

Re: Commercial use despite getting email saying I was cleared

Same here!   It went down the drain a couple of days ago.   I feel they are going to ending up like [Removed per Community Guidelines].  Commercial use would be like running a big building with lots of employees, and money in the safe.  I uninstalled the software back in the 24th of July, and I stopped using it ever since.    I thought TV would give us a chance, but they turned our backs on us now.  

Posted by clanmcwood
Digon

Re: Commercial use despite getting email saying I was cleared

I get the same, got an email saying oh you really are a personal user so we are lifting restrictions and setting your account to a personal licience and nothing has changed at all STILL says i need to buy and cuts me off after 30 seconds.[Removed per Community Guidelines].

Why dont TV offer a paid personal licience with reduced functionality for just RDP for a cheaper price I would have bought it years ago but they are moronically greedy it seems

Posted by Supercao
Henagon

Commercial use is wrong accuse

For a few days my use ABSOLUTELY PRIVATE and not commercial is exchanged for commercial use with consequent termination of the connection. I have no license because I use TV only to monitor my PCs from outside the home. I therefore ask for the resolution of the problem, so I can no longer use it.
Posted by Mike
Henagon

Re: Commercial use is wrong accuse

Sometimes, completely uninstalling and then re-installing TV clears the "Commercial Use" flag.
Posted by Obecalp
Digon

Re: I want to stop TeamViewer from locking my remote computer when I close the connection.

Won't do me any good. You have ended the free use of your program so I am in the process of switching to another program. You tell me I am a business user and limit me to 10 seconds of connection time.

I guess accessing my computer at my vacation home is considered business to you folks.

Posted by Tsidhu
Henagon

Re: Disconnected because Time Limit reached (30 seconds)

Sent my ticket in on June 9, 2018

Still no response.

Might be time to switch.  I truly don't have commercial use so, although it has been inconvenient, I thought I would wait and hope for an answer because I truly like TV and have already installed on family members comps to help.  6 weeks is far too long.

Posted by niks29793
Henagon

Re: Commercial to Personal license

hey can you please help me solve this same problem. I am not able to connect to any system using teamviewer and getting pop up like commercial use . can you please to solve this problem.

Posted by waces
Trigon

Re: Commercial to Personal license

Dear TV "support", as the days goes by and we never ever received any support from your end please take a minute to answer the questions below:
- what's the official and working support way for free users, if any (this forum is more like user's discussion and not the place where we receive information from the customer support team.)
- will ever TV send out proofs about the commercial usage for the users _before_ they become banned? if not, why?
- do you still believe you have right to ban users without prove the violation? it's nothing more than false acquisition. Without proper notification and valid proofs it's a bit unfair. I personally believe that you simply _can't_ prove the violation. Now it's your turn to talk round. [pro tip for free: stop banning the users now -> create a proper algorithm and a proper notification schedule -> distribute it -> start banning users after you can prove something. You're welcome]

I'm more than happy to get a mail about my previous issue where someone from the technical team point out where and how I violated the free user policy. Even in public.
Posted by Brn
Henagon

Re: how can prevent to lock computer when connection close

I was misidentified as a business user to the free user license agreement, I would like to reactivate my free account account[ID removed by moderator]

Thank you

Highlighted
Posted by mmicrosysm
Trigon

Re: Commercial to Personal license Again!!!

So I got the all clear on Wednesday and today first time using TV I get this message again.

I gave you one last chance and you blew it!

Just admit it you do not want to give free access to your system. Your competitors have a Personal User Subscription for under $120 a year. You instead keep shooting yourself in the foot. I guess you rather just go bankrupt from the bad PR you are creating.

Posted by ronnhomer
Electron

Professional vs Free

Since last Sunday I have been getting the message to ,upgrade to a preofessional license. I do not use this commercially. I help out family that are too far to drive to. I never collected any money so I am not commercially using the free version. My family is elerdy aunts and uncles that need my help.. I did help out a friend about one week ago and ever since then I was having problems. What can I do to get this fixed so my family doesn't get stuck with problems and having to pay money for someone to help them since they are elderly and retired. I did email support but have not heard back yet.Thankj you.

Posted by suemccartin
Henagon

Re: Professional vs Free

TeamViewer really pulled a **bleep** here and one I doubt they'll ever fully recover from.  You have no idea who you just ticked off guys and I daresay there are going to be lots of less than complementary comments about teamviewer in many a forum all over the net...and guess what the truth isn't Libel.  Whether you clear me or not I won't be back.  Yep so far your service has features I haven't found elsewhere but your prices border on extortion I'm sorry to say.  I picked up a competitor first year 6.95 next year 69.95 for one year 10 pc license it does what I need but admittedly no sound and no chat etc.  If I want video chat guess we meet up in facebook again or some of the other freebies out there for video chat.  What is it the Brits say? You really buggered yourself this time.  [removed by moderator per Community Guidelines - #9 Sales/Solicitation policy]

Posted by mmicrosysm
Trigon

Re: Professional vs Free

I see the mods are quick to remove names of their competition, but the company is slow to resolve what they caused.
Posted by tarascon
Trigon

Re: Professional vs Free

They can be efficient when they want to.

Posted by waces
Trigon

Re: Professional vs Free

That’s the only way when they are efficient ones (and with threatening users).
Try to ask any questions and you can see the ignorant TV. Or at least my wuestions are still unanswered ones. That’s how “support” looks like without support representatives (mods are not technical persons, they only maintain the forum)

Btw, @Esther or someone from tv would you please answer my questions with real answers instead of copy-pasting non relevant urls?
Posted by rfennimore
Henagon

Re: Professional vs Free

Have you tried to just fill out the TeamViewer Commercial Use Suspected form?

https://www.teamviewer.com/en/support/commercial-use-suspected/

Posted by waces
Trigon

Re: Professional vs Free

Yes, but that’s not the expected solution. First of all it required 30 (now 7) days to fix. Which is lol.
Our biggest problem is the missing proofs part, the lack of communication and the ignorance from tv side. And a few minor ones beside those
Posted by rfennimore
Henagon

Re: Professional vs Free

Seems to me that TeamViewer came up with some sort of algorithm to thwart cheaters. In other words, there are likely many using TeamViewer for monetary gain, who are not paying for it. Fair enough. I would do exactly the same if it were my company.I have no issues with that. Now, the algorithm, it would appear, is flagging false positives. However, you are still using their software for free! What part of that do you not understand? If it takes 30 days to fix the issue, big deal!

Posted by waces
Trigon

Re: Professional vs Free

Many of the affected users never used this tool for earn money so they were under false accusations regarding this. Tv mever explained with proof why the users were banned. 30 days to fix means they have lack of knowledge in the following areas: a) identify commercial isage, b) fix it in the backend.
In overall tv banned many many free users without prooving they violated the free use scenario.
That’s all. The fun part about zero/unacceptable communication from tv side is just the cherry on the top.
Obviously the can ban commercial users from free plan,but that was not the case.
Posted by rfennimore
Henagon

Re: Professional vs Free

Like you, I use this product for free. I do not earn any money from it. I appreciate them letting me use it for free, and it's annoying that I have been flagged as a commercial user. However, to use someone else's product for free is a PRIVILEGE! It's NOT a RIGHT! Apparently you don't get that part!

Posted by waces
Trigon

Re: Professional vs Free

Apparently you didn’t get a part that a free scubscriber cannot be banned without reason and explanation. If you use the free version you accept the pros and cons with it. Until you not violate them tv _doesn’t have_ right to ban you. That’s straight forward. It’s not a gift or an option,but it’s exactly the same than you pay for a product (in this case the cost is zero,but that doesn’t matter in legal standpoint of view). If you’re a free user and not use the tool commercially tv have no right to do anything with your account without proper notification(s) and written proof. It’s by the law and by lhe common sense as well. All the rights are regulations are written in this way for every product where free and payed subscription live in parallel.
If someone violates the policy ban her/him noone will complain about it. Now 90% of the banned users never made any violations,and tv cannot proove the possible violation.
I appreciate you’re on tv side (they meed more support) but in this case the gap is on their end
Posted by PeterHah
Trigon

Re: Professional vs Free

Why don't y'all just move on and say goodbye?

It's not about WHAT they did, it's about HOW they did it. That was simply unacceptable.

They achieved their goal, but it won't really help matters at all.

Had they offered an affordable price plan with some limitations on functionality for non-commercial users, it might easily have created a LOT of profit and a stable one too.

Obviously that was not an option, meaning it wouldn't have helped matters either.

Say good bye, enter the life boat, and watch the ship sink in the distance.
Posted by rfennimore
Henagon

Re: Professional vs Free

Read the EULA! I am sure you will find in there that TeamViewer retains the right to do whatever TF they want with their software. In addition, they have the right to charge whatever TF they want for their software. It's called supply and demand economics my friends. The free market economy. If you don't like it, then find another product.

https://www.teamviewer.us/eula/

Posted by PeterHah
Trigon

Re: Professional vs Free

They state that for free users there will be NO support. Basta.

Come on guys. Why are you still wasting energy.

They'll have a nice PR pretty soon. For free.

Enjoy the show.
Posted by AlexisJane
Trigon

Re: TeamViewer thinks I’m using the software commercially!

Hi guys n gals,

I've seen the notifications on this thread popping up a lot again so thought I would write a quick update. I've had the same problem that you all have had. I feel your frustration!!!! At the time it was a HUGE inconvenince to me..... Long story short, I completed the 'Personal Verification' Form.  https://www.teamviewer.com/en/support/personal-use-verification/ 

When the date clicked over to the first on the next month, TV started to work again. A few weeks after that I received a response from TV saying that my usage had been set to private due to my explanation, but reiterating the difference between business and private. At the end of the day that was no concern for me as I only use for private usage.

Yes, I disagree with the way myself and others have been simply booted. Guity until proven innocent so to speak. Bad business in my book. However, I can confirm that things have been running smoothly since my usage has been set to private by TV. So, if you have this problem, I suggest filling out the form by using the above link.

Good luck everyone!

Posted by waces
Trigon

Re: Professional vs Free

No,that’s not how works. I spent many teaes with software companies and see it from the inside. Tv have a right to ban you _if_ you violate the policy (that can be prooven by tv). All the free isers know the limitations,that’s not a question but tv as per their eula cannot ban you without proper notification an written proof,it’s simply as that (if i tell your boss tour’re a thief (obviously,you’re not) and he fires you for this he make a mistake to do something without making sure you’re a thief.
If tv can provide any evidence regarding this “violations” noone will complain. Until that it’s just false accusations besed on the lack on their side to be able to write a proper algorythm to find the users who violates the terms and conditions.
That’s how freemium model works (you pay for the free version as well with your datas,your habits and the adverts)
Posted by PeterHah
Trigon

Re: Professional vs Free

You don't get it.

But that's ok.
Posted by t0mmyr
Henagon

Re: Professional vs Free

I didn’t see any mention of TF in the EULA? Where TF does it say that?
Posted by mmicrosysm
Trigon

Re: Professional vs Free

rfennimore I'm going to toss you in jail and take 30 days to prove you did something!

Also it was not what TV did is was how TV did it and accused all of cheating.

I who uses it for non-commercial purposes would be willing to pay for a Personal Subscrition at a reasonable rate. TV could add revenue but instaed rather call us all cheats!

I for one already moved on to one of their competitors who charges a fair rate for Personal usage. TV loss, but it seems they are OK with that as they are rolling in the money... 

Posted by rfennimore
Henagon

Re: Professional vs Free

Anyone who uses commercial proprietary software and uses it for free, and then publicly trolls the company when it no longer works (no matter what the reason), is an imbecile, plain and simple. If you want to continue your imbecilic behaviour by trolling me, then be my guest. I will just unsubscribe to this thread. I rest my case. Cheers. Smiley Happy

 

Posted by f1ydave
Digon

Re: Professional vs Free

I have been cleared for personal use 4 times. After each update is resets me to 1 minute connection.

You are only trolling yourself with this ridiculous comment.
Posted by waces
Trigon

Re: Professional vs Free

That’s way so cute how you miss the point. Noone used the free tool for commercial purposes. That’s not the fact and never was.
You simply don’t understand the situation. That’s fine but please, if you’re in the hole stop digging. Or read the previous 28-29 pages to have a light understanding about the issue as you don’t have a clue about it for sure
Posted by bd2acaeb
Digon

Re: TeamViewer 13 Client Will Not Let me Sign In

Also getting SAME "Commercial Use Detected" message for 3 days now across ALL 6 of my home PC's.

Just sent a complaint in to "fix" the issue via the "Personal use Verification" web portal at https://www.teamviewer.com/en/support/personal-use-verification/

Portal indications it could take up to 30 days to receive a response from the SALES DEPARTMENT! Smiley Mad  Robot Sad

30 DAYS FOR A RESPONSE IS UNACCEPTABLE! 

The few times I have posted a message needing help on this site or sent a complaint to them via the app indicating "Something is bothering me" I have never received a reply from a TeamViewer Help Desk rep.

Guess NON-PAID USERS GET THE **bleep** treatment here and only $$$ counts to them. TIME TO LOOK INTO OTHER FREE REMOTE CONTROL APPS.

Posted by mmicrosysm
Trigon

Re: Professional vs Free

Seems we have someone that works for TV calling us trolls. I will be certain this gets to the media

Good Day!

Posted by Entium
Henagon

Re: Professional vs Free

I have been using Team Viewer for my 8 PC's and devices at home, and as of two weeks ago this has happened to me, I have emailed Teamviewer and no response, What the **bleep** is going on?  I'm sorry but if your software can't determine the difference between business use cases and home use cases, I will go else where.  Its not hard to set up VPN for my systems but Team Viewer was working fine for over a year and now this? 

As a free user I understand that support is not spontaneous but 2 weeks guys........

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Professional vs Free

@mmicrosysm

I can confirm rfennimore is not a staff member.

They are a regular user just like everybody else. Believe me, it's the first thing we check.
Just because someone doesn't agree with you, doesn't mean they have an ulterior motive.

Of course you are free to not believe me as I am sure you will choose not to, but I thought I would confirm it anyway for rfennimore's sake

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by Bogmore
Digon

Re: Professional vs Free

I'm sure one of the professional criteria is using TV from a different country to your home country.  I used mine to buy a lottery ticket in the UK from abroad on my mobile. Got back from holiday and BOOM! BANNED! 

Posted by BillBittel
Digon

Re: Professional vs Free

After having TeamViewer Support hang up on me, my connections stopped being interrupted. Not due to the call, since they never even asked who I was, or anything specific about the ticket I submitted. She hung up on me before we got that far. Anyway, it started working again but since the detection, accusing, and disconnects are evedently specific to each machine ID, I would have to run around to every machine and check to see if it can establish a TV link without being disconnected a short time later.

I guess I could do that but the thing is, with all of these reports of people's accounts being "cleared" as personal use, and then getting disconnected again anyway, I just don't feel like I can rely on TeamViewer anymore. How they implemented their "crackdown" has caused a serious backlash, and now it seems like accounts are getting enabled and re-crippled in a random and haphazard fashion. That is not something I need in a remote access utility!!

My big thing was finding a reasonable service that handles multiple monitors on the remote end well. Most of the computers I remote into have 4 to 6 displays, so being able to jump between them quickly is important to me. TeamViewer does this well, but if I can't depend on it working, its not much use to me. So, like some others, I am moving on whether my machines are approved as personal use or not. I can't trust TeamViewer anymore. I have found a free alternative that handles multilple screens on the remote machine ever better than TeamViewer. The GUI is a bit different and will take a little getting used to, but at least it works, [Removed by Moderator as per community Guidelines (nice try)]

Posted by Drekko
Henagon

Re: Professional vs Free

Teamviewer sucks now

Been using [Removed by Moderator as per community guidelines], its great

Posted by bazbsg
Trigon

Re: Professional vs Free

@Bogmore, if your ticket wins then TV might consider you are commercial because you made money. Better let them know if you didn't win.
Posted by Faisaltv
Henagon

TeamViewer thinks I’m using the software commercially!

I used to use the program as personal in my mobile but sudenly it stop working and i am getting message that . This programm is used as commercial although i am using it only to control my personal pc. Help please
Posted by mmicrosysm
Trigon

Re: Professional vs Free

Yeah, I don't agree with him... I don't agree with him calling others on this forum trolls. But you as a moderator must agree with him as you are here defending him.  TV lacks professionalism it seems.

A lot of people **bleep**ed here were given no notice of TV's changes to their policy. Left in the dark with no way to connect to a family members PC or even one of their own. I have no issue paying my fair share, but will not pay $588/yr. 

Just face it, TV dropped the ball and lost us!

Posted by takkischitt
Digon

Re: Teamviewer account has been reset to free, but is still limited

I am having the same problem. I tried the above suggestion and it did not work. I still got the warning and was disconnected.

Posted by Grandmstrbud
Trigon

Re: Professional vs Free

[comment removed per Community Guidelines - #9 - Sales/solicitation policy]  I've used TV for many years for personal use only and then it kept saying commercial use. Oh well TV is done

Posted by tarascon
Trigon

Re: Professional vs Free

LOL. I just received an email that my account was restored to non-commercial. Guess what- I can't connect to a single computer of mine. All flagged as commercial. LOL

Posted by DanoNH
Digon

Re: Professional vs Free

Stop the TV software/service and/or reboot...


@tarascon wrote:

LOL. I just received an email that my account was restored to non-commercial. Guess what- I can't connect to a single computer of mine. All flagged as commercial. LOL


 

Posted by Grandmstrbud
Trigon

Re: Professional vs Free

If they put as much effort into fixing the issue as they did removing posts that spreak the truth then it would be resolved by now. Yes I'm on [Removed by Moderator as per community guidelines] but still

Posted by tarascon
Trigon

Re: Professional vs Free

There ia no issue that “needs to be resolved”.
Don’t you get it?
Posted by Grandmstrbud
Trigon

Re: Professional vs Free

Users who have their accounts being flagged and not being able to use them even though is for personal use isn't an issue? TV advertises it as free for personal use but yet they are not allowing is even if it is for personal use? And somehow you think that's not an issue they should address? If there's no issue here then why are there 30 pages of posts? Wow that comment just amazes me