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Posted by Entium
Henagon

Re: Professional vs Free

I have been using Team Viewer for my 8 PC's and devices at home, and as of two weeks ago this has happened to me, I have emailed Teamviewer and no response, What the **bleep** is going on?  I'm sorry but if your software can't determine the difference between business use cases and home use cases, I will go else where.  Its not hard to set up VPN for my systems but Team Viewer was working fine for over a year and now this? 

As a free user I understand that support is not spontaneous but 2 weeks guys........

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Professional vs Free

@mmicrosysm

I can confirm rfennimore is not a staff member.

They are a regular user just like everybody else. Believe me, it's the first thing we check.
Just because someone doesn't agree with you, doesn't mean they have an ulterior motive.

Of course you are free to not believe me as I am sure you will choose not to, but I thought I would confirm it anyway for rfennimore's sake

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by Bogmore
Digon

Re: Professional vs Free

I'm sure one of the professional criteria is using TV from a different country to your home country.  I used mine to buy a lottery ticket in the UK from abroad on my mobile. Got back from holiday and BOOM! BANNED! 

Posted by BillBittel
Trigon

Re: Professional vs Free

After having TeamViewer Support hang up on me, my connections stopped being interrupted. Not due to the call, since they never even asked who I was, or anything specific about the ticket I submitted. She hung up on me before we got that far. Anyway, it started working again but since the detection, accusing, and disconnects are evedently specific to each machine ID, I would have to run around to every machine and check to see if it can establish a TV link without being disconnected a short time later.

I guess I could do that but the thing is, with all of these reports of people's accounts being "cleared" as personal use, and then getting disconnected again anyway, I just don't feel like I can rely on TeamViewer anymore. How they implemented their "crackdown" has caused a serious backlash, and now it seems like accounts are getting enabled and re-crippled in a random and haphazard fashion. That is not something I need in a remote access utility!!

My big thing was finding a reasonable service that handles multiple monitors on the remote end well. Most of the computers I remote into have 4 to 6 displays, so being able to jump between them quickly is important to me. TeamViewer does this well, but if I can't depend on it working, its not much use to me. So, like some others, I am moving on whether my machines are approved as personal use or not. I can't trust TeamViewer anymore. I have found a free alternative that handles multilple screens on the remote machine ever better than TeamViewer. The GUI is a bit different and will take a little getting used to, but at least it works, [Removed by Moderator as per community Guidelines (nice try)]

Posted by Drekko
Henagon

Re: Professional vs Free

Teamviewer sucks now

Been using [Removed by Moderator as per community guidelines], its great

Posted by bazbsg
Trigon

Re: Professional vs Free

@Bogmore, if your ticket wins then TV might consider you are commercial because you made money. Better let them know if you didn't win.
Posted by Faisaltv
Henagon

TeamViewer thinks I’m using the software commercially!

I used to use the program as personal in my mobile but sudenly it stop working and i am getting message that . This programm is used as commercial although i am using it only to control my personal pc. Help please
Posted by mmicrosysm
Trigon

Re: Professional vs Free

Yeah, I don't agree with him... I don't agree with him calling others on this forum trolls. But you as a moderator must agree with him as you are here defending him.  TV lacks professionalism it seems.

A lot of people **bleep**ed here were given no notice of TV's changes to their policy. Left in the dark with no way to connect to a family members PC or even one of their own. I have no issue paying my fair share, but will not pay $588/yr. 

Just face it, TV dropped the ball and lost us!

Posted by takkischitt
Digon

Re: Teamviewer account has been reset to free, but is still limited

I am having the same problem. I tried the above suggestion and it did not work. I still got the warning and was disconnected.

Posted by Grandmstrbud
Trigon

Re: Professional vs Free

[comment removed per Community Guidelines - #9 - Sales/solicitation policy]  I've used TV for many years for personal use only and then it kept saying commercial use. Oh well TV is done

Highlighted
Posted by tarascon
Trigon

Re: Professional vs Free

LOL. I just received an email that my account was restored to non-commercial. Guess what- I can't connect to a single computer of mine. All flagged as commercial. LOL

1 Reply
Posted by DanoNH
Digon

Re: Professional vs Free

Stop the TV software/service and/or reboot...


@tarascon wrote:

LOL. I just received an email that my account was restored to non-commercial. Guess what- I can't connect to a single computer of mine. All flagged as commercial. LOL


 

Posted by Schmarotzer
Henagon

Re: Free License Limitation

Last week, any my connections will dropped in 1 minute. And after that I get a restriction for 10 minutes. Who knows what is it?

Posted by Grandmstrbud
Trigon

Re: Professional vs Free

If they put as much effort into fixing the issue as they did removing posts that spreak the truth then it would be resolved by now. Yes I'm on [Removed by Moderator as per community guidelines] but still

Posted by tarascon
Trigon

Re: Professional vs Free

There ia no issue that “needs to be resolved”.
Don’t you get it?
Posted by Grandmstrbud
Trigon

Re: Professional vs Free

Users who have their accounts being flagged and not being able to use them even though is for personal use isn't an issue? TV advertises it as free for personal use but yet they are not allowing is even if it is for personal use? And somehow you think that's not an issue they should address? If there's no issue here then why are there 30 pages of posts? Wow that comment just amazes me

Posted by Homeuser2018
Henagon

commercial use notice and free lisence

Hey!

In my mind, I have been interested in how you determine commercial use.

So I have the home-user and help friends and relatives about once a month updates and other.

I am constantly receiving notifications of commercial use.

Finally, I would like to know why.

Whether it's the number of connections, the number of trusted devices, or the number of machines on my list.

I constantly get sent because of the commercial use of logfiles to you and ask to open a free use.

For information:

I have read the Terms and I think I have acted according to them.

I have no business and I can not get this money.

I even looked at a paid license, but I can not pay 400 € per year

I would have enough access to 20 machines even though 100 € a year, but such a license you do not have.

Tell me now why do your system always report for commercial use?

I do not want any automated system response but really discuss this

Posted by WhipCracker
Henagon

Re: Teamviewer account has been reset to free, but is still limited

Hi all,

I eventually reinstalled on my pc and eventually the issue went away.

Good luck!
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: Professional vs Free

@mmicrosysm

I didn't say anything about the users opinion.

They were called a staff member which is a false statement.
I simply confirmed they were not a staff member and they do not speak for TeamViewer.

-Scotty

Senior Moderator
Did my reply answer your question? Why not accept it as a solution to help others?
Posted by dean50
Henagon

Well my account got a sanction again. (comercial use?)

Hello, Teamviwer manager.

 

Well, it seems my account got a sanction again.

The notice says me that my account is being used for comercial purpose.

I only use my account to access an online game 'Maplestory' at the outside of my house.

To be honest, my PC (that is used for playing game) doesn't even have 'Microsoft Office'. I don't install the office programs because I don't want to make my pc slow.

I have total 2 pcs and 1 mac book. But I only use account on a pc and macbook for gaming.

My 1 other pc is for work but I don't use Teamviwer on that pc tho.

I wonder why I'm keep getting this sanction.

Please help me.

 

Sincerely,

Dean

Posted by abrs110
Henagon

help

Hi all can anyone help .

I use teamvier to log into my PC at home I am kno wgetting a message you using for comercila use.

How does fix this as i am not using for comerial use it private

Posted by mmicrosysm
Trigon

Re: commercial use notice and free lisence

Yes, TV does not want to tap into the Personal License income potential. Instead would rather deem us all villains!
Posted by rosebud
Photon

Commercial Use Suspected, but not using Commercially

I am using thre free version 13.x of TeamViewer and have received a notification that I'm using it for commercial purposes.  I am not and connect to my PC and laptop via my phone for personal use.  This notice has been displayed twice in the past years and was resolved with my sending logs.  I do not see a location on the web site to contact anyone to send these logs so this misunderstanding can be resolved.

Please help.

Thank you!

 

Posted by BoobFrog
Henagon

Re: Account angeblich kommerziell genutzt bei ausschließlicher Privatnutzung

Hello my account was flagged as commercial, although I only used it privately.

How can you change this again?
Posted by RemotePC
Digon

Re: Account angeblich kommerziell genutzt bei ausschließlicher Privatnutzung

The easiest would be switching to a different provider that is not constantly **bleep** their users....

Posted by tarascon
Trigon

Re: Professional vs Free


@DanoNH wrote:

Stop the TV software/service and/or reboot...


@tarascon wrote:

LOL. I just received an email that my account was restored to non-commercial. Guess what- I can't connect to a single computer of mine. All flagged as commercial. LOL


 


Nope. Still blocked. It was worth waiting 3 weeks /*sarcasm*/

Posted by bobkoz
Electron

TeamViewer 13 wants me to buy a license

I've been using Teamviewer free for personal use for years and now I'm being asked to buy a commercial license. Why am I getting this message? I just use it for personal use.

Posted by Grandmstrbud
Trigon

Re: TeamViewer 13 wants me to buy a license

I've used TV as long as it's been around and then this. Oh well I don't mind [Removed per Community Guidelinesthough it's pretty good

Posted by Kennycr
Henagon

Re: Disconnect after one minute

Thanks for the tip.  I too switched to [Removed per Community Guidelines].  Even a professional license is [Removed per Community Guidelinesnot Thousands

Posted by 03buecoupe
Trigon

Re: Disconnect after one minute

What ever they changed, they "unchanged". TV is back to being solid again... <phew...>

Posted by elliott_alex
Digon

Re: Disconnect after one minute

Too late - they lost my trust and I've moved on to another product.

Posted by gccradioscience
Digon

Re: Professional vs Free

I feel like I have been banned from using the software.  After all these years they found out how much of a good sport I am using their software and then decided to make that move to cut me off around July of this hot summer of 2018.     I am using[deleted by moderator] now, and it's working out for me. If I want to use file transfer I will just use Google Drive as my transfer site and cloud server. TV is not going to be reinstalled on my PC's anymore.  

Posted by pugger
Electron

Re: Disconnect after one minute

same issue here trying to use TV to access my headless personal pc. It's not even giving me enough time to install another remote admine before it kicks me off. This is a really poor way of telling us to stop using your **bleep** service.

No way will I ever recommend this software to anyone. I actually referred 2 businesses, I will now make sure they move to another company.

Teamviewer, the **bleep** of remote admins.

Posted by DanoNH
Digon

Re: TeamViewer thinks I’m using the software commercially!

I am a personal user since TeamViewer 9, and now I'm in the same boat (again).

I'm on week #2 here, waiting for a second resolution to this. In May, I contacted TV via chat (It's there somewhere), and after explaining to the very polite agent, they looked at my account and whitelisted my personal use connecting to my home computers ONLY.

Now, it's happened again, even though I connect only outbound to my home machines... It is clearly because I'm behind a work domain, but my use qualifies as personal (I've read the terms a few times in case I possibly missed something).

I find it hard to believe that their sales staff is so busy that they can't help with this issue. If they cared, they could check the software settings used for being able to access suspected domain machines remotely.

Here's a thought: They could have offered a modest, one-time fee for licensing personal use! One can dream...

At any rate, I share the common sentiment here that TeamViewer doesn't give two piles of **bleep** matter about free users. Business must be slow if they are resorting to ineffective scare tactics like this. The censorship of competitor product names here is the icing on the **bleep** cake we're being offered. I do digress...

[comment removed per Community Guidelines - #9 - Sales/solicitation policy]
Life is too short! Peace!

EDIT: And there's the censorship at play... FFS.  [comment removed per Community Guidelines - #9 - Sales/solicitation policyNo nags, no trouble.  Simple functionality.  Tis a beautiful thing.  

Posted by batguano
Henagon

Re: Disconnect after one minute

Same happened to me beginning yesterday - July 30. After a minute, a window opens with the message "Your TeamViewer session has timed out and will be closed." That's it. No explanation of why it was closed. No mention of suspected commercial use.

Has anyone tried setting up another TeamViewer account to see if the problem still occurs?

Silence from TeamViewer management and support. Disappointing but then again it's free for personal use. Perhaps time to look for another solution.  Any advice on alternatives that support both PCs and Macs?

Posted by cofelyprison
Henagon

Teamviewer 13 not available unblock

Hello,
I called support to have my free account unlocked,
I was directed on community.teamviewer.com
I use this session once a month for personal purposes,
Thank you for your answers

Posted by mijens
Henagon

Re: Disconnect after one minute

Same for me.
For the second time.

3 users; Me, My father and a shared server.
No commercial activities at all.

Could it be that i used my work email in the registration?

TV works great but i really need to find another solution.

Posted by Tealeaf
Photon

Re: Disconnect after one minute

Similar thing happened to me using Teamviewer 13:

Tried logging in to my elderly father's PC remotely this morning to help him pay a bill and was getting multiple disconnects, almost to the point of 'click anything' and I got disconnected.   It disconnected so often that I got locked out of his PC for a period.

Any clues what is wrong?

 

 

 

Posted by mijens
Henagon

Re: Disconnect after one minute

Yes and no. My problem is that TV for some reason think i am using it for commercial purpose and want me to pay for the service. It could be the same for you, but I dont know.
Posted by BrunoLIVERNAIS
Neutron

Re: Teamviewer 13 not available unblock

Same request for me...

Posted by p421id
Digon

Re: Teamviewer 13 not available unblock

Same request for me. I use teamviewer 13 latest update, free user. Never use for commercial purpose.

 

 

 

I have been using teamviewer for the past few years to occasionally support family and mostly just access my desktop at home.

 

 

I switch laptops a lot though, but that has never caused a problem for me. Only when this update 13 dropped I am flagged as a commercial user.

 

 

 

I use mostly windows 10 enterprise for the operating system, sometimes windows 10 pro but not on all systems.

 

 

 

 

Please fix the issue for me, I have submit support ticket 2 times but still no notification of response!

Posted by p421id
Digon

false positive account?

Hi, I use teamviewer 13 and apply latest update, I am free user. I  never use for commercial purpose/machiine.

I have been using teamviewer for the past few years to sometimes support family and most of the time (99%) just to access my desktop at home.

I switch laptops a lot though, but that has never caused a problem for me. Not sure if this is the issue.

Only when this update 13 dropped I am flagged as a commercial user, which I am absolutely not.

I use mostly windows 10 enterprise for the operating system, sometimes windows 10 pro but not on all systems.

Please fix the issue for me!

Posted by LuisNaldo7
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Same for me. The only thing that could make TV think I'm a commercial user is that my machines are running 24/7
Posted by nortiz76
Henagon

Teamviewer thinks I am using this for commercial use!

I use teamvier for my personal computer for many years.  All of a sudden, Teamviewer thinks that I am using it for commercial and want me to buy a licesnse.  How do I contact them to rectify this?  I tried calling them but I get no where becuase I am a free user and do not have a license number.

Please help!!

 

Posted by johnbrown
Henagon

Re: Teamviewer: Commercial use

As I submitted this to TV, of course, I got an error message.  Sorry to have to do this like this TV but I can't find any other way to get to a solution that as a free version user, I am entitled to.

YES! Your decision to go after everyone using free TV is criminal! All of us who help family and friends are getting **bleep** by TV. People that count on our help cannot get immediate help as you force us to find the time to go to their homes to fix their problem, as that also wastes our (MY) time. You are cold hearted and greedy with no regard for your actions to increase your revenue. I complied and sent you the information you requested, as you apologized that it will take a long time to fix because you have such a large backlog to deal with. Meanwhile our family and friends and ourselves SUFFER because of your blind actions! You need to normalize my TV immediately!!!

Your failing to do so will cause me to leave a copy of this message everywhere I can find that discusses TV AND to go public looking for as many TV free users that have endured your horrible actions against them and create a campaign to to tell the truth about your actions and to provide them with other means to use similar free services!!!
Finally, I will bring in a corporate attorney to consider what actions we can take against your company, as well as what compensation we should seek!!!

[Email address removed by Moderator per community guidline]

Posted by Brandoaz
Henagon

Commerical use AGAIN.

i know there are several threads, but maybe just maybe someone can get me back in action:
first got "tagged" back in march ,submitted ticket # : 3966522, resolved in 4 days:
got tagged agian 5 days ago, responsed to the original ticket and was told no issue/ mo comerial use suspected. i tried again, still getting the popup and warning, responded to original ticket agian, nothing.

Started a second ticket and resubmitted the log:
Ticket ID: 4266154

Please can someone form Teanviewer get this resolved for me i am NOT using the software commercially, i use it to help family a friends, NO charging for any help.

Posted by p421id
Digon

Re: Teamviewer thinks I am using this for commercial use!

this needs to be resolved immediately, unacceptable trying to force personal users to buying a license
Posted by webseodev
Henagon

Re: TeamViewer thinks I’m using the software commercially!

Stunning advertising company of competitors was successful. I almost completely refused to use (in any kind) TV [Removed per Community Guidelines] . I did not write any tickets. But now I can again use TV as a private user. Suspicions in commercial use have disappeared by themselves. Probably they waited for the payment to come to **Third Party Product**. ROFL

Posted by annoyed
Photon

Commerical Use !!

Dear Teamveiwer I was told by sales to submit a ticket.... got a ticket number a month ago and no one has replied. Because.... ?  I am a free user, I had to change my email address from my personal to my work email as we got hacked. I use teamveiwer to cotact my hushband and daughter,s, one who has health issues and requires constant care. Team viewer is the fastest way of reaching my family when something goes wrong. But since I had to change my email address to my work email address you keep dropping me out, saying I am a business !! And yet no one has bothered to contact me. I noticed in a similar post that you noted this is public forum and should be taken up with support.... a bit hard to get support when no one replies... My ticket number is 4208519. I am hoping that my next post shall be more positive so anyone who wishes to actually purchase the license knows that we also be getting support when required. 

Posted by blc
Henagon

Re: Commerical Use !!

i got a reply after approximately a month. It said they switche it back to free, yet the commercial message still pops up. i've submitted another ticket but dont have high hopes