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Posted by Moderator Moderator
Moderator

Re: Use in Commerical Environment... not anymore

Hi @willgill,

Thank you for posting.

 

The free version of TeamViewer cannot be used on a device that used to be used for commercial purposes. So although I understand that some of your usage is commercial and some is personal, the only way for us to create a system that splits commercial and personal use on one device would be to monitor the content of your connections which we will not do as it is a violation of privacy.   The free version can only be used in private environments. 

 

For more information please read this article

I also recommend to use the license you have paid, so that you can connect to PCs without having any error message. 

 

Hope this information will be helpful for you.

 

Best regards,

Posted by willgill
Henagon

Re: Use in Commerical Environment... not anymore

I don't have a mixed environment anymore.  It sounds like my main computer will be forever flagged as once being used for commercial purposes.  This is such a shame.  

I can't use my older version of TeamViewer since it is not compatible with newer versions.  I hesitate to purchase another commercial version

1. Because I don't do commercial work anymore.

2. It will just become obsolete and incompatible in less than a year.

Maybe I'll RDP into another computer running TeamViewer or just move to another remoting system.

Posted by PatQQ
Henagon

Commercial Use Detected!!

Hi,
I'm getting A LOT of Commercial Use Detected recently living abroad in China.
I never had this issue happening that often ever since Teamviewer came out. Been using it since day 1. Teamviewer 3 I believe.

I use Teamviewer to help out my family and friends with their computers, as well as accessing my own laptops away from home.

Right now i'm unable to make ANY connections at ALL. It just says "You can no longer start a new session". And the connection is cancelled. Doesn't even have a timeout now.

Please fix this issue. Thanks!

Posted by Lori602
Henagon

Re: personal use

Yes, I've been have this problem too. Longstanding user, today is the first time it has ever suggested I am using it commercially (which I am not). It tells me the session will be limited to 5 minutes, but its more like about 30 seconds before it shuts down the session and then prevents further access attemptsfor 10 minutes 

Posted by Haizen007
Electron

How to use it for free, since they says "is commercial" use even for home.

I sent a ticket a days ago, no answer, so, how do I do to connect to my computer in home without having to pay for a commercial license that I'm not interested, they are forcing me to buy one, or should I move to a better app? Suggestions?
Thank you!

Posted by dc6050
Photon

TeamViewer trial expired, but I am using it for personal use.

This is all for personal use. My home PC is set up for unattended access and is linked to an email. My laptop's installation of TeamViewer won't let me connect to my home PC because it says my trial has expired. I tried logging into my account on my laptop and it still says my trial is expired. Isn't personal use free?

Posted by Gary0522
Henagon

Issues with Personal Use

I use TeamViewer to remotely address issues with my in laws laptop, how ever my TeamViewer turn in to trial version & it tells me only 2 days left in it, on top of that it lets me connect to my in laws laptop only for 5 min. then it kicks me off... Any help appreciated...

Posted by Closed account
Not applicable

Re: Considéré comme professionnel alors que tel n'est pas le cas

I have two devies, one I can remote on to the other it keeps saying this annoying message.

I have removed and cleaned the registery and reinstalled on the device but keep getting this message.

I can remote from one to the other using RDP, looks like I have to find another solution. 

Team viewer is not helping

Posted by 2fools
Digon

Re: Considéré comme professionnel alors que tel n'est pas le cas

Uninstall then install Version 9 from here:
http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Then go to Extras>Options>Advanced>Show Advanced Options

Then Change "Check for new version" to "NEVER"

Then change "Install new versions automatically" to "No automatic updates"

This **bleep** never happens with version 9. It all started with Version 10 and forward.

Posted by redmatrix13
Henagon

my teamviewer detected as commercial even though i choose as free

hello, please fix my teamviewer that dtcted as commercial. thx

Posted by Mobilekutz
Henagon

Re: TeamViewer home licensing

Where is the form that we fill out to send the information in?

I cannot get any good service from these guys unless I have a PAID license, like the free clients don't matter.

Highlighted
Posted by Tracy-Zix
Henagon

Please do me a favor to check I am using TeamViewer for personal usage.

Dear engineer of TeamViewer:
I am a student in University of Science and Technology of China, and I have been using TeamViewer on my computer in my laboratory and dormitory, but this computer whose TeamViewer-ID is **Please do not post TeamViewer IDs** was detected that seems to be used in commercial environment. Sincerely, I need your help to take a check that it is being used for personal usage including research and tests running.
Thanks a lot!

1 Reply
Posted by immortalmewtwo
Henagon

Re: Please do me a favor to check I am using TeamViewer for personal usage.

heya

got the same warnings and restrictions also

just use *Third party product* instead

teamviewer won't solve your problem unless you are a paying customer

Posted by banderas20
Henagon

Re: TeamViewer home licensing

Hello.

Once blocked, they sent me an e-mail with the subject "Your request regarding commercial use: next steps". In step 2, it says:

"THIS FORM (pdf link) is a declaration of private use that needs to be printed, signed personally and sent back to us at the following email address [email address removed by moderator].
 
When you return this to us, we will review your response confirming your declaration of private use and use this to determine whether we can re-enable your use of TeamViewer"

PDF is: [The link has been removed per community giudline]

Hope it helps.

Posted by 2fools
Digon

Re: TeamViewer home licensing

Uninstall then install Version 9 from here:
http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Then go to Extras>Options>Advanced>Show Advanced Options

Then Change "Check for new version" to "NEVER"

Then change "Install new versions automatically" to "No automatic updates"

This never happens with version 9. It all started with Version 10 and forward.

Posted by AnnLouiseO
Henagon

Re: TeamViewer home licensing

Hi!

I have the same problem can you send the PDF to me please. The moderator has take it away./Ann

Posted by banderas20
Henagon

Re: TeamViewer home licensing

Hi AnnLoise0.

I think you should contact TeamViewer help support, since the PDF may vary with the user.

Kind regards!

Posted by AnnLouiseO
Henagon

Re: TeamViewer home licensing

Hi banderas20 !

I have already tried it but they say I should go through the community. It is difficult to get help.

Kind Regards Ann

Posted by Grischa
Henagon

I did a wrong installation. How can I change it?

Unfortunately I choosed commercial use by my first installation. My use is 100% private and I want to change it know to private use. How can I do it. Uninstall and new installation by choosing private use does not help. Tia!

Posted by ABowgen98
Henagon

I need my Computer ID changed from commercial back to private

So when i re-installed windows recently i had to redownload teamviewer. Upon installation a little while ago i accidentally must have chosen the commercial use option and now i have been prompted that my trial has expired and i need to buy a license. I have been using teamviewer for personal use nearly 2 years on this account and i need help from the Team Viewer Support Team to change my Computer ID back to private. 

As i cant sumbit a ticket on the webiste without a license i thought i'd post here. :)

Thank you kind regards Alex

Posted by splow
Digon

Commercial use detected blocks usage completely

I am quite surprised to see a lack of discussion on TV's community on this issue. There are certainly plenty of discussions outside of TV's community on this issue ... 

I am a retired programmer that have been asked by manufacturers in my past life to help out their customers and I do this maybe once a week for a short time. I don't get paid, but yesterday it says commercial use detected, and I am completely blocked from any use - both my notebook PC and home PC are blocked at the same time. 

I really think this is pretty vicious. Time limits and that sort of thing might be acceptable - gives you time to appeal if you are genuinely using this for personal use, but outright blocking based on usage guess-analytics ... really? 

Why doesn't TV just say personal use is only free for 30 days and charge for personal use? They seem to be getting a lot of bad publicity with this commercial use block. Personal use could be a much lower pricing with limitations on number of PCs or usage or whatever. As a retired programmer, I have always paid for everything I use and donated with software I found useful, so to experience what I am experiencing with TV is just brutal. 

Posted by Gearbone
Proton

Re: Commercial use detected blocks usage completely

Completely agree splow. 

With all of the other remote support tools available now I am migrating ALL of our clients and working with other MSPs to migrate away from TV. We were able to several thousands of dollars per year by moving away from TV but when you manage thousands of endpoints migration can be a pain.

Find another solutions folks - there are a lot of options now in the remote support tool market place and most of them are cheaper.

Posted by splow
Digon

Re: Commercial use detected blocks usage completely

I totally understand the need to have a steady income to allow the continued development of tools, but it would be wise to heed the appearance of 2 giants in this field - Intel AMT, some many years in its unfortunately slow development, and Google's own ideas on this. 

I don't understand the lack of a custom pricing enquiry at the very least - show some consideration for a variety of users that can't work with the pricing offered. 

You and I are obviously have very different needs - I've honestly not noticed any difference in TV's many versions since I started using it, since my usage is entirely based on a convenient remote desktop solution free of router config, and I would think there is a whole ocean of users like myself. Sigh. 

Posted by 2fools
Digon

Re: Commercial use detected blocks usage completely

What others are available?
Posted by JonelGillespie
Photon

How to change business usage to personal usage

Good day, how do I change my licence to personal use.  I've accidently set up my teamviewer for business use.

Posted by Incanus
Electron

Non Commercial Use but only a phd student

Hello,

currently i am working on my phd thesis (i am in "the hot phase") and therefore i need to connect to a computer at the university to get access to IEEE etc.

Today i got the message "commercial use detected" and i can not connect to any other computer anymore.

I am not using teamviewer for commercial reasons but to get help me connect to various computers that i need for my phd thesis.

What can i do to be able to connect to other computer again ?

Please help me since i really need it or otherwise get problems finishing my phd thesis.

Posted by FiVe_Tomek
Henagon

Whether using TeamViewer for one computer is commercial ?

Hello,

I used TeamViewer not commercially.
I was connecting mainly with one computer, from a laptop to a stationary one - eg I checked what children are watching on a desktop computer.
Sometimes I connected with friends but occasionally.

I received a message that "commercial use detected"

I am asking for help with the restoration of a non-commercial account.

Posted by swperformancesa
Photon

How can I change back to private user ?

I suddenly can't connect and it says that software is comercial now, what must I do ?

Posted by stillers2000
Henagon

Team viewer keeps saying I’m a commercial viewer after I had to reinstall Windows

Team viewer keeps saying I’m a commercial viewer after I had to reinstall Windows. I’ve uninstalled and reinstalled 10 times. I don’t get it, I’ve used team viewer for years and now I can’t connect with my phone because ‘I’m a commercial user and my trial expired’

I’ve chosen basic installation and free. I tried using the download on my console web page.

Anyone had this problem or know how to fix? Thanks!
Posted by stillers2000
Henagon

Team viewer keeps saying I’m a commercial viewer after I had to reinstall Windows

Team viewer keeps saying I’m a commercial viewer after I had to reinstall Windows
Team viewer keeps saying I’m a commercial viewer after I had to reinstall Windows. I’ve uninstalled and reinstalled 10 times. I don’t get it, I’ve used team viewer for years and now I can’t connect with my phone because ‘I’m a commercial user and my trial expired’

I’ve chosen basic installation and free. I tried using the download on my console web page.

Anyone had this problem or know how to fix? Thanks!
Posted by rw-e
Henagon

Free Personal Use

I only use my team viewer for personal use, but I now get a msg on my laptop saying it has detected a commercial environment and that I cannot use anymore. How can I stop this msg and use teamviewer as before? Roger47

Posted by Philw1977
Photon

Re: Free Personal Use

Fill in this. Takes a few days. This is my 2nd time

https://www.teamviewer.com/en/support/personal-use-verification/

Posted by ishikawa411
Photon

repair wish

Whom it may concern

Hi, I alway use this soft, but I couldn't use this suddenly.

It seems that I'm warned since I may use on bussiness line. But since I use on just personal, Can you allow my using?

Please consider.

Best regards.

ID : [the personal information has been removed]

Posted by ShaneE
Photon

Access to the free version

I've been using the person/free version to help my son with his filing especially in Outlook but last week I couldn't log on as the message came up that I was a commercial user.  I don't receive any payment and am not working as I'm 75 years old.

Posted by stevelin
Henagon

I’m not using the software commercially!

Hello

Teamviewer detected commercial use. But I‘m not.

I just use it to solve my mom's computer problem at home.

I have already filled out the form. But I have never received any reply emails.

Can you help me?

Posted by Hoo_Jay
Electron

Please lift the restriction

Totally personal.

Posted by StuartT56
Henagon

SOLVED :Team viewer licence problem

I have a free teamviewer account for personal use on my home PC. I just got a new laptop and so installed Teamviewer on that (taking care to select 'personal use only'). The laptop has a different device ID (but I think that is fine). I logged in with my account, but on the laptop it seems to think it's an expired trial of the commercial version!

I logged in with the same username and password on both machines, so how can it think the account is free on one and an expired trial on the other?!

 

SOLVED

Posted by sdiverjack
Photon

Re: When I connect to someone It says Commercial USE SUSPECTED, even though im a basic home user.

I just had this happen to me today, and this is **bleep**. I am a home user and use this between mine and my neighbors computer mostly, and that is to use my computer while at their house.

What gives?  this needs to be addressed as I am NOT a corporate user in any way shape or form.

Posted by chjohans
Henagon

TeamViewer claims I'm a commercial user!

I've been using TeamViewer for a few years, from when **Third Party Product** started to charge their non-commercial home users. I have a few home computers (All running Windows 10 at the moment, no server edition OS), and I have two homes in two different countries and time zones. I've been using TeamVIewer all this time to administer my home computers, both between my home locations and locally in each LAN. This is stictly non-commercial and personal use, but as a tech enthusiast I have a few PC's and my family members have one each too.

I've always kept updated with the latest version of TeamViewer, and a couple of weeks ago or so I upgraded all my PC's to TeamVIewer 14.

A couple of says ago I left a TeamViewer session for a few hours to my "Media PC" while doing some software upgrading. Shortly after I got a big messagebox when trying to connect to *any* of my PC's, the message said that I am using TeamViewer commercially. Why a piece of software would figure out that by itself is a bit of a mystery to me, and why the programmer thinks he knows this better than me is an even bigger mystery. Because it's simply not true, I use TeamViewer strictly for personal use as per the license agreement I agreed to follow when I installed the software.

At the moment TeamVIewer is useless. Whenever I connect to one of my PC's it will show the above mentioned popup window. Shortly after the connection will time out and terminate. If I try to re-connect I will just get a message with some text saying my connection is blocked after a timeout until a spesific time in the future. Essentially this software is now crippled and useless.

This is a shame because it worked very well for my non-commercial personal use. Paying for a commercial license is not an option, it's both a budget issue and also I didnb't break the license agreement for personal use so I don't see why I should be forced into a commercial license.

I did find an on-line form to declare private use here:
https://www.teamviewer.com/en/support/commercial-use-suspected/

I filled in the form, gave my declaration and all the information requested but there is still no solution to this issue.

Don't get me wrong, I am indeed grateful for having been able to use TeamViewer for free for the past few years. But since I have strictly adhered to the license agreement regarding personal use for all these years I don't see why TeamViewer now all of a sudden is accusing me of commercial usage and crippeling the software in this way.

Is it at all possible to solve this or should I start looking for an alternative?

Posted by chjohans
Henagon

Re: TeamViewer claims I'm a commercial user!

Ya that's just great, move this post last in a thread of almost 50 pages, I'm sure it will get a lot of attention here
</sarcasm off>

Instead of moving my post you could have bothered to answer with a solution, but I guess "forum care" has priority way above "customer care".

Posted by 2fools
Digon

Re: TeamViewer claims I'm a commercial user!

Uninstall the current version, then go to http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Install version 9 then go to:
Extra's>Advanced>Show Advanced Options:

Change Check for new version to "NEVER"
Change Install new version automatically to "No automatic updates"

This all started with Version 10 in 2013/2014
Posted by OldSurferDude
Trigon

Re: TeamViewer claims I'm a commercial user!

I was getting this, too, but after many, many contructive comments, they realized I was not a commercial user and I was using TV per their guidelines.  Now it is back working for me.  I hope they will release you soon.  Please remember, they have to make money and we, the free users, are only of value if we report bugs and and other helpful feedback.

Now, if they only had an Arduino version ;)  Maybe a Raspberry Pi? 

Posted by 2fools
Digon

Re: TeamViewer claims I'm a commercial user!

Been "reporting" to them this "bug" since 2013 - problem is it isn't a bug it is a "feature" in their eyes.

We use it at our work and we pay them a LOT of money to do so, but I also use it for my personal use as well.

Because I have a computer that is Windows Home Server (designed for home use not business) it sees me as a "professional" user. I have 4 computers and 5 or more mobile devices in my home network using it, I also have family all over the country (NS, AB, ON, NB, BC) that I help out remotely because I am a tech. But I am NOT using it for business - except at work - which we pay for.

I have literally been fighting with them since 2013 to rectify, but they refuse to.

So I use Version 9 and am actively looking for something else to use.

Posted by aipl8
Photon

can not access team viewer

Hi,
I can't access the team viewer in my system,I updated all versions and tried ready,It never works, I am using non commercial use only but it asks the payment
Posted by chjohans
Henagon

Re: TeamViewer claims I'm a commercial user!

Thanks @2fools, I will do that if they don't restore my "personal" status within a day or two.

Posted by chjohans
Henagon

Re: TeamViewer claims I'm a commercial user!


@2fools wrote:

Been "reporting" to them this "bug" since 2013 - problem is it isn't a bug it is a "feature" in their eyes.

We use it at our work and we pay them a LOT of money to do so, but I also use it for my personal use as well.

Because I have a computer that is Windows Home Server (designed for home use not business) it sees me as a "professional" user. I have 4 computers and 5 or more mobile devices in my home network using it, I also have family all over the country (NS, AB, ON, NB, BC) that I help out remotely because I am a tech. But I am NOT using it for business - except at work - which we pay for.

I have literally been fighting with them since 2013 to rectify, but they refuse to.

So I use Version 9 and am actively looking for something else to use.


I guess I'll just go ahead and "upgrade" to v9 then, based on what you write I'm not at all hopeful that they will take away the "commarcial flag" they have flagged my account with.

Posted by chjohans
Henagon

Re: TeamViewer claims I'm a commercial user!


@OldSurferDude wrote:

I was getting this, too, but after many, many contructive comments, they realized I was not a commercial user and I was using TV per their guidelines.  Now it is back working for me.  I hope they will release you soon.  Please remember, they have to make money and we, the free users, are only of value if we report bugs and and other helpful feedback.

Now, if they only had an Arduino version ;)  Maybe a Raspberry Pi? 


So basically you are saying that their criteria for detecting commercial vs personal users is that personal users give constructive comments and helpful feedback in this forum, and commercial users does not? So all we have to do to get our "personal" status back is to post "constructive comments" and "helpful feedback" in this forum? :)

 

Posted by chjohans
Henagon

Re: TeamViewer claims I'm a commercial user!


@2fools wrote:
Uninstall the current version, then go to http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Install version 9 then go to:
Extra's>Advanced>Show Advanced Options:

Change Check for new version to "NEVER"
Change Install new version automatically to "No automatic updates"

This all started with Version 10 in 2013/2014

I remember when going to v10 a few years back I had timeouts, I think they added a maximum session limit in v10 and it was most annoying. So I remember I went back to v9. But even with "No automatic updates" I remember getting very annoying popups urging me to upgrade to the latest version. Do you still get those today when using v9?

Posted by Rajnazs
Henagon

Re: TeamViewer claims I'm a commercial user!

hello, I have the same problem. I have a computer that I'm using few years ago with Teamviewer (currently 14.x). I started to get commercial usage detected messages a week ago. After that they blocked my acces??? Went to the website, filled the form : https://www.teamviewer.com/en/support/commercial-use-suspected

No response, nothing. Do they want to push away the free users? Does someone know a solution?

Posted by 2fools
Digon

Re: TeamViewer claims I'm a commercial user!

Uninstall the current version, then go to http://download.teamviewer.com/download/version_9x/TeamViewer_Setup.exe

Install version 9 then go to:
Extra's>Advanced>Show Advanced Options:

Change Check for new version to "NEVER"
Change Install new version automatically to "No automatic updates"

This all started with Version 10 in 2013/2014