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Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: How to change commercial use to private use?

Hello @stargateguy1 

Thank you for your post.

I was able to verify this as well. 

I have forwarded the issue to the appropriate team so we may resolve this as quick as possible. 

We apologize for any inconvenience.

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

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Posted by stargateguy1
Henagon

Re: How to change commercial use to private use?

Thank you for your assistance, @JoshP When might I expect a solution to appear? No huge rush- I’m just trying to stay on top of things. Thanks! Glad it wasn’t just me!
Highlighted
Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: How to change commercial use to private use?

Hello @stargateguy1 

Thanks for the feedback.

While I do not have a timeframe for resolution, I will reply here once resolved so you may verify it works again!

Our team is actively working on getting the resolution as we speak :)

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

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3 Replies
Posted by argy
Henagon

Re: Free license

I have same problem, today teamviewer let me connect only for 5 minutes but is not commercial use of application, why? can do for resolve taht issue?

Posted by marcgalmes
Digon

Re: You can't open a ticket, instead look at the first post i...

https://www.teamviewer.com/en/support/commercial-use-suspected/

This link should give the form, but it gives 404 error. I submitted the form a while ago and did not get any response. Maybe the form URL is changed? If so please publish the link.

Posted by dano
Henagon

Re: How to change commercial use to private use?

Help, help, help.

I wonder if this is what's causing the commercial use issue with one of my laptops. @JoshP I have gone through the reset request form and not been reset, nor provided the decloration to fill out. Is TV having a problem with the resets? It's only on one of my eight devices, but I can't reach the other seven (in the same house) from the one being blocked.

Posted by pjgfi
Henagon

Re: You can't open a ticket, instead look at the first post i...


@marcgalmes wrote:

https://www.teamviewer.com/en/support/commercial-use-suspected/

This link should give the form, but it gives 404 error. I submitted the form a while ago and did not get any response. Maybe the form URL is changed? If so please publish the link.


Maybe it's a good sign that there's currently something wrong with the detection and they're updating the page...

EDIT : no, page is back...

Posted by Senior Moderator Senior Moderator
Senior Moderator

Re: How to change commercial use to private use?

Hello @dano 

Thank you for your post.

There is no issue with forms already submitted. This was an issue with the website itself, and accessing the form in order to submit new requests. The issue has already been resolved, and the form is accessible again.

Regarding any form already submitted, we aim to resolve all requests withing 7 days, but it may take longer due to the number of requests. We thank you for your patience.

Josh P.
Senior Moderator

If my reply answered your question, help out other users and click the Accept as a Solution  button below.

You can also say thanks by clicking on the Thumbs Up button!

Thanks for being an active member of our Community!

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Posted by xpremierx
Henagon

Free

Hello,

I use teamviewer for purely personal purposes, to connect to family computers.

I am at the end of the trial version period (already extended by 7 days).

How to get back to the free version? The commercial version was "imposed" by an update. I could not get the answer over the phone.

Thank you

N.B I already made the request a few days ago but did not get an answer.

Posted by dano
Henagon

Re: How to change commercial use to private use?

Thanks @JoshP . I was hoping as it's been a month.

Posted by winslow3965
Henagon

Teamviewer license

Dear Sirs, I just disturb you about a problem I have with my teamviewer license; I'm a home user and I can confirm that no professional or commercial use of Teamviewer has ever been made, but some days ago a messsage appears: "commercial use suspected..." and my teamviewer sessions last just 5 minutes from that momento on....

Again I confirm that only personal use of the sw has been made (management and maintenance of friends and relatives pcs, in addition to mine when I'm out of home); so please, if it's possible, re-.activate my teamviewer license asap. 

Thank you in advance for your kind cooperation and best regards

Luca Baruffaldi

Posted by brunovandepol
Henagon

Re: Premium License labeled as "Free License"

Don't use TV for personal use. I have in the past, and it was a good product, mostly stable. But even though using it to connect to a remote computer a few times a month, TV kicked me out and wanted to sell a licence. You should try **Third Party Product** instead. Not an easy setup but once you get there, it works. 

Posted by TroyViewer
Henagon

Remove Suspected Commercial Use Pop Up

A few months ago one of my pc's was blocked for Commercial Use. I uninstalled and forgot about Teamviewer for a while. Today I reinstalled Teamviewer on the PC again. It's working now but I'm getting Suspected Commercial Use Pop ups. I really don't want it blocked again. Please, what do I do? I only use this pc as the household media server.

Posted by Andrea2001
Photon

BAN wrongly

I had a problem while I was transmitting my pc to a friend of mine via teamviewer and in the meantime I received the message from Ban because I used the account for commercial purposes when it is not true

Posted by fripzap
Photon

commercial use

hello, teamviewer detects a commercial use while it's wrong how to do? thank you

Posted by InalaRose
Henagon

Re: Reset to free but nothing change

Did it fix itself or how did it get fixed?

Posted by Armando005
Henagon

Commercial Use Detected!!!

Good day;

Although after claiming for the commercial use of the product, you have answered me
"After reviewing your application, we decided that your use case can be described as" personal "
I still have the same problems of not being able to connect with my equipment.
Do I have to do some other procedure for TeamViewer to return to its private use situation?

Thanks and best regards

Posted by OldSurferDude
Trigon

Re: Commercial Use Detected!!!

I suspect you may have to send in a form for each and every computer to which you connect, not just the client (or is it "server" using client-server terminology?)

I think if you send the form everyday, for each computer, from each computer, for three months you may hear something.

Or not.

I suspect that Teamviewer has dedicated one person, one hour per month, to review cases such as ours.

Posted by ykanello
Photon

Re: connection blocked

I am not using this professionally but I am blocked to use it.

Really bad :( will not use it again.

Posted by pv7721
Tetragon

Re: Commercial Use Detected!!!

@OldSurferDude : yes, I think you're right, I filled in the form for all my IDs, the problem is that when they answer back, they don't tell you which one has been reset to free. Thus I've received an email like this, and another one to fill the declaration of personal use, but again no idea to which IDs they apply. Therefore, I consider the procedure to be completely useless, and it's just dust in our eyes...

Posted by Closed account
Not applicable

Bunch of hypocrites.

So after 2 weeks, I get a mail that my account has been unlocked for free, and when I give it a try, I get another commercial use detected before I can type half my password.

That does it.

I'm uninstalling your **bleep**, and I awfully regret even advising people to use it. From now on I'll be sure to tell people what a bunch of two-faced liars you are.

Posted by Moderator Moderator
Moderator

Re: Commercial Use Detected!!!

Hi @pv7721 

You have to fill out a form for each ID... We are not able to reset more than one ID with only one form. 

Thank you and all the best,
Natascha

Posted by pv7721
Tetragon

Re: Commercial Use Detected!!!

@Natascha : Yes, I understood that, what I point out is that when we receive back an answer from TV, we don't know to which ID it pertain...

Posted by AriannaMicrochi
Digon

Re: Bunch of hypocrites.

I get same email some days ago, but I haven't tried it yet

Posted by pv7721
Tetragon

Re: Bunch of hypocrites.

@AriannaMicrochi : have you filled the form only for the ID of your computer, or for all the IDs you connect to?

Posted by AriannaMicrochi
Digon

Re: Bunch of hypocrites.

Yes. A form with my ID. I have only one ID!

Posted by pv7721
Tetragon

Re: Bunch of hypocrites.

@AriannaMicrochi : but what are you connecting to then?!?

Posted by AriannaMicrochi
Digon

Re: Bunch of hypocrites.

I added my parents' computers to my account. I don't remember exactly why I did it a long time ago.
Among my teamviewer contacts I see their computers, I click and I connect.

Posted by pv7721
Tetragon

Re: Bunch of hypocrites.

@AriannaMicrochi : then you need to fill it again for the ID of your parents' computer.

Posted by marcgalmes
Digon

Re: Commercial Use Detected!!!

Not only the form, I filled out the form and now they are asking me to fill out a weird paper with my name, address, and more, SIGNED, and to send it! This is ridiculous!!! And I will have to sign a paper for EACH of the IDs that I use?

I'm not tolerating such waste of time only because TeamViewer believes that I make commercial use of it. I will just simply delete my account and start again like the first day. That day when I thought TeamViewer was great, I want to give it a last chance, or else I will switch to a different alternative, free or cheap, but that won't be annoying me with commercial use warnings.

Thank you
Posted by pv7721
Tetragon

Re: Commercial Use Detected!!!

@marcgalmes : as they do it one ID at a time, probably yes, you'll need to sign the form as many time as they ask it. It's so ridiculous they don't see how ridiculous it is...

Posted by AriannaMicrochi
Digon

Re: Bunch of hypocrites.

It is no longer important. After receiving the email "Your TeamViewer ID has been reset to free" 4 days ago, I tried it for the first time right now and it is still locked for commercial use.
At this point, I move on to **Third Party Product**
They're just wasting my time and having told me that he was back to normal now, I am deceived and the moment I need him to help my father doesn't work.

Posted by JackHK
Trigon

Re: Bunch of hypocrites.

Same here. They sent me the email for reset your ID, but I tried 7 days after still blocked. Totally waste of time. I am using another remote access software as well. :-)

Posted by diannoor
Henagon

Account back to free, just 5 days bussiness

No reply since 6 days, email every day.

My account back to free, why?
Please fix my account asap

Thank you,
Posted by Emina1
Photon

Free version (wrong installacion)

Dear all,

When I install TeamViewer I made a mistake. Instead of free versions, I installed a commercial. 

Now my licence is expired and I can't use TeamViewer. Can you halp me ttansfer the license to the free?

Best regards,

Emina 

Posted by JackHK
Trigon

Re: Free version (wrong installacion)


@Emina1 wrote:

Dear all,

When I install TeamViewer I made a mistake. Instead of free versions, I installed a commercial. 

Now my licence is expired and I can't use TeamViewer. Can you halp me ttansfer the license to the free?

Best regards,

Emina 


Please deinstall the commercial version and re-install the free version. :-)

Posted by Zavis
Henagon

I am not commercial user

Please, release me about the limit
Posted by Divine_Orator
Neutron

Re: Suspicion of Commercial use

they (teamviewer) think wrong ALL the time.. for years, can't say decade(s) they haven't been here that long.. just taking over **Third Party Product** when they didn't allow free users. thats the ONLY reason teamviewer is the size it is today, is **Third Party Product** dropped the ball. Same as myspace dropped, everyone went to facebook etc. and one day they'll leave that program (and teamviewer too)

 

but yes, teamviewer always "thinks" but their thinking is wrong for thousands of users for years.  Their "artificial intelligence" or "snooping bots" are off and just trying to make money, not actually care about the end user or truth of the matter. Welcome to capitalism

Posted by Divine_Orator
Neutron

Re: Suspicion of Commercial use

they (teamviewer) think wrong ALL the time.. for years, can't say decade(s) they haven't been here that long.. just taking over **Third Party Product** when they didn't allow free users. thats the ONLY reason teamviewer is the size it is today, is **Third Party Product** dropped the ball. Same as myspace dropped, everyone went to facebook etc. and one day they'll leave that program (and teamviewer too)

 

but yes, teamviewer always "thinks" but their thinking is wrong for thousands of users for years.  Their "artificial intelligence" or "snooping bots" are off and just trying to make money, not actually care about the end user or truth of the matter. Welcome to capitalism

Posted by rolcia2
Electron

Re: You can't open a ticket, instead look at the first post i...

sorry but me is too,i used the software for my pc and after leave my connect because teamviewer support say at me use the software for commercial.  Why?

Posted by Expert2
Henagon

Incorrect designation

I am sick and tired of constantly receiving messages of suspected commercial use.
Nothing can be further from the truth.

I contacted Teamviewer and got a fine example of double-talk

How can I "convince" the system that I am using the programme privately?

Posted by pv7721
Tetragon

Re: Incorrect designation

@Expert2 precisely because it's a system you can't convince it and all our complaints fall into TV's deaf ears so unless use an alternative or get one of those hugely expensive licenses you and everyone that make a personal use of TV will continue receiving this shaming labeling.

Posted by kaps2
Photon

Wrongfully tagged as comercial use

Hello, I have a problem. I installed the commercial version by accident. I would like to change it to a non-commercial version, it is a possibility. I can not afford a subscription.
Posted by Danieeel
Henagon

Re: Wrongfully tagged as comercial use

Reinstall Teamviewer and make sure to select personal use.

Posted by pv7721
Tetragon

Re: Incorrect designation

Meh, just saw a 20% discount offer for the 1st year, which means that nevertheless the cheapest 1 seat licence is almost 270 euros per year (again, for the 1st year only).

Posted by bazbsg
Tetragon

Commercial use

I had been through this exercise some time ago. I was suspected of commercial use and blocked and filled in the form and waited over a month before I was allowed to use TV again.

Last week I was traveling on vacation. I stayed in a few different hotels. In one of them when I connected to my home to see my security cameras, I got a pop up that said they KNEW I was using it commercially. I was allowed to continue and I haven't been blocked again yet but I'm still concerned that I will be soon.

So what about being in a hotel and checking my home means that I am commercial use?

Posted by pv7721
Tetragon

Re: Commercial use

@bazbsg : it's just an educated guess, but from the messages I see on this topic, it seems that Personal use has been restricted to almost nothing, I get flagged for connecting on the same network to another computer... but it also seems that they flag almost everything that goes over the Internet (probably through their servers) And basically once you get flagged, there seems to be no going back (unless you pay big bucks, of course)

Posted by solar-lyx
Henagon

Re: Commercial use

 I also have same problem. Is the problem solved ?

Posted by driver111
Henagon

Commercial use alert every few weeks.. its driving me crazy.

I only use teamviewer to connect to my computers when I'm out of town.

This is probably the 8th time in a row this has happened now. I'm not doing anything dodgy i'm literally just remoting in to my home security pc and my study computer. 
Waiting 2 weeks to get the commerical use alert removed to use it again is annoying and within a couple of weeks it comes back. ARGH.
Cant something be done, teamviers commercial detection doesnt work.

Posted by Photosthanh
Digon

Teamviewer was expired

I'm a student, i try to creat account free but i don't know why it show on display " teamviewer trial and 1 day remaining " please help me check my account. I use teamviewer for control my laptop of studing some time i control laptop of sister for help her because my specialized is IT. 

Thanks