Posted by duanemitchell
Henagon

Re: Commercial use accusations and reset?

I completely understand trying to prevent those who use TeamViewer as free for commercial use from doing so. But this is a bit draconian.

I've received 2 emails saying the ID has been reset. In the email there's no mention of what ID they are talking about?

There's room for improvement in this system.

Posted by mRZ
Photon

All Connections closed after few seconds

Hello,

TeamViewer tells me that one of the Users uses TeamViewer for commercial use and closes the connection after a few seconds. The problem is non of us are doing this. We both have a free non commercial license.

What can i do ?

Posted by carlwaring
Digon

Re: Free License Limitation

Last week I filled-in the form to have my account reset to free. I received an email on Friday to say this had been done. I tried it for the first time today and it still doesn't work. Guess I'll just have to fill the form out again and wait another week and see if it works,

Really annoying :mansad:

Posted by eclay42
Electron

Re: TeamViewer thinks I’m using the software commercially!

Just ran into this issue today. Given TeamViewer's response to this issue (fill out a form and wait a month and hope they help you) and how we can't even mention their competitors without being moderated I think I'll be saying goodbye to TeamViewer.

I need a reliable service that's not going to blacklist my account out of the blue with no warning due to what appears to be a programming error and then make it very difficult and time-consuming to get my account cleared. I would be willing to potentially pay for a high-quality personal remote desktop service for managing my PCs the same way I pay for a personal privacy VPN, but TeamViewer's prices are completely insane for any sort of personal use.

From my perspective, the appropriate action for TeamViewer would have been to reverse all the automatic bans as soon as the problem was identified, and let the fixed algorithm reflag any accounts that were actually abusing the free license.

If this was intentional, then TeamViewer is going after the wrong people. Individuals who might have logged into their work PC using a personal TeamViewer account once or twice to check email are NOT going to upgrade to a paid account They'll stop using TeamViewer entirely and switch to something else. Companies who install TeamViewer on their PCs without a commercial license are who they should be going after.

Additionally, if TeamViewer really is facing the problem of too many free accounts using up their bandwidth, then maybe they should offer a "personal plus" account that costs maybe $20-$30 per year with some extra features to make it desirable over the free account for power users.

But for the time being, Goodbye, TeamViewer.

Posted by Cac
Electron

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat

Same issue here. Filled out the form. Got clearance. But on the same day got block again... Filled out the form the second time. Haven't heard back yet...
Posted by juanc37
Henagon

Re: All Connections closed after few seconds

You will have to go and request that your ID be removed from this commercial use flag. However it will not work. You will end up waiting a week, then they send you an email saying the issue was fixed, and nothing happens. You will not be able to use teamviewer again regularly until they fix this issue. The only solution is better developers and time. If you find a solution that actually works, please let me know!! Good luck

Posted by maturmel
Electron

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

30 days, really? So we are stuck with no access for that long because you can't just unblock people upon submitting the form, and THEN review and readjust accordingly?

I'm not that patient, so I'm done with TeamViewer. Time to switch to REAL FREE solution for personal usage.

Posted by amber333
Photon

Free account - access denied

My family have five laptops/computers which had TV set up on them, so I can support them when I am not at home.

Only my own PC and laptops are now allowed access.  If I try to access my family's devices or if they try using TV, a message comes up saying they are using for commercial use and then disconnects them.

Any ideas, please?

Posted by bazbsg
Tetragon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Better yet, they should only inform you at first that they suspect commercial use and ask you to submit your form and logs and keep the account active while they review. Innocent until proven guilty applies in German law too.
Posted by stevep
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Given that TV are evidently not interested in giving this problem any kind of priority, I am requesting that the moderator ceases censoring the names of competing products in messages, so people at least can find recommended alternatives to your program.

Posted by stevep
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

test **Third Party Product**

Posted by stevep
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Thanks - very helpful!
Posted by stevep
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

test **Third Party Product**

Posted by ryanbeymer
Digon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Also for those that are wondering what these censored messages say, subscribe to the thread and then when one of us says it again. Emails will go out to the followers before the mods get a chance to redact. 

Posted by stevep
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

It seems that brandnames are automoderated, so if anyone wants to recommend something else, just misspell it, or leave off the first letter. So you could write "I like **Third Party Product** with an 'a' at the beginning"

Posted by BillBittel
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

If their algorithm to detect commercial use worked as well as their algorithm to detect competitors’ products, we would not be having this conversation…

Posted by ryanbeymer
Digon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Lol... their moderators are defintely on a power trip to keep this forum in check. 

Posted by Glassdub
Tetragon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

No one at TV knows or cares about any of this its just bot scrubbed for unwanted content.

Posted by ryanbeymer
Digon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Disagree, his name is Josh. 

I got a slap on the wrist. 

Posted by stevep
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Ha! I stand corrected. They nobbled my post, so it seems they are read by a human eventually.

So, would that human like to let us know what, if anything, is going to be done about this situation?

Posted by CoolRaoul
Digon

Re: TeamViewer showed me a message "Connection blocked after timeout. Your license limits the maximum session durat


@CoolRaoul wrote:

About one week after having filled the form I received an email titled "Your TeamViewer ID has been reset to free" .

Same day later I've then tried to open a session from my home computer (the one with the ID submitted in the form)  to my sister in law laptop  but, unfortunately, I'm getting that popup now:

 

Filled the reclamation form again but I'm starting to lose hope.


This time it worked

Fingers  crossed...

Posted by Silli
Henagon

private use refused

Hello, used teamviewer exclusively private (my parents (at 74 years) ever 2 PCs, 2 mobile phones) my brother (1PC), at home between 4 PC's and a friend to help with problems.
Now TeamViewer shows me that I should buy a license and interrupts my connections. What can I do to make the account free again?

Posted by viewer133
Electron

Re: Team viewer not working more than 5 min ,even after login with registred user. only work on team

Hi, 

I am having the same problem.

I am using the same account for a while by now and i never had any problem.

Can you please help? 

Thanks

Posted by Glassdub
Tetragon

Re: Team viewer not working more than 5 min ,even after login with registred user. only work on team

There is no help, I haven't been "helped" in over a month.

Posted by tayyab
Henagon

Re: Private use - Student

I have been using the teamviewer in similar setting but now teamviewer wrongfully classifies my usage as commercial. Is there anything that I can do about it?

Posted by Kito15
Electron

Re: TeamViewer thinks I’m using the software commercially!

The ability to contact Teamviewer support has been removed for private users.  Looks like you can never reset the account anymore to Private if Teamviewer falsely claims that you are a commercial user.  The support email address has been removed.  

Posted by CoolRaoul
Digon

Re: TeamViewer thinks I’m using the software commercially!


@Kito15 wrote:

The ability to contact Teamviewer support has just been removed for private users.  Looks like you can never reset the account anymore to Private if Teamviewer falsely claims that you are a commercial user.  The support email address has been removed.  


Use this form instead: https://www.teamviewer.com/en/support/commercial-use-suspected/

Posted by JoeNgan
Henagon

Re: No professional/commercial use

I use it private! 

I connect to my home from school.

I connect to the home to play online games from school.

And use my mobile phone to watch the progress of the online game.

Not used for any other purpose.

Please check the connection records or data to confirm

Posted by peter-ro
Electron

"Verbindungs Timeout!" nach genau 1 Minute

Ich starte eine TeamViewer Session und (reproduzierbar) kommt nach einer Minute die Meldung "Verbindungs Timeout! Ihre TeamViewer Sitzung ist abgelaufen und wird nun geschlossen." Dieser Effekt kommt seit dem 13.08.2018, seit ich auf die Version 13.2.14327 aktualisiert habe. Ich habe einen Laptop Inspiron 15R SE mit Windows 10 Home.

Posted by peter-ro
Electron

Re: "Verbindungs Timeout!" nach genau 1 Minute

Ergänzung: Ich habe TeamViewer v13 deinstalliert und v12 installiert. Der selbe Effekt kommt nach einer Minute.
Posted by Kiet
Electron

Account id blocked

I have been using TeamViewer for quite a long time and never had any issue, everything was smooth. However since last week my account ID was blocked, supposedly it was used commercially! I use it to grant PC time to my kids as I have Microsoft family parental control on. Now suddenly my account ID is blocked.
Posted by Sitzi
Henagon

Re: TeamViewer unterstellt mir eine kommerzielle Nutung, was nicht stimmt!

Ich nutze Teamviewer zur Ünterstützung von Freunden und Bekannten bei ihren Computerproblemen. Ich mache dies absolut PRIVAT und auch absolut UNENTGELTLICH.

In der Vergangenheit konnte ich die relativ schnell und problemlos lösen, in dem ich meine Log-Files an Teamviewer geschickt habe. Jetzt mit diesem neuen Formblatt warte ich seit über 4 Wochen auf Hilfe.

Ich war mit Teamviewer sehr zufrieden und wäre sehr traurig, wenn ich zu einem anderen Produkt wechseln müsste.

Ich habe heute nochmal versucht über die allgemeine E-Mail-Adresse mein Problem zu schildern und hoffe auf eine Reaktion.

Posted by GYW
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Hi Steve...I have been having excellent results with a program that begins with A and ends with 'min".  It works similarly to TV but is a little less automated...but does the trick and is easy to set up on other people's systems.  I have had my two sisters, 89 and 87 years old, get it set up with some phone help from me.  They also have an address book where you can keep people's names and responding ID so you can just click on their name.  I like it...

Posted by terance
Photon

stupid question

so I just added a new pc to my home network and I got a pop up saying I was using tv for commercial use? currently I have 6 machines in the house and I never go outside the network. I was wondering if the old computer ids that were in the list of pc's was making it look like I was using the program for business purposes?

Posted by OldSurferDude
Trigon

Re: TeamViewer unterstellt mir eine kommerzielle Nutung, was nicht stimmt!

Da Sie bereits in Deutschland sind, könnten Sie vielleicht in ihre Büros gehen und herausfinden, warum sie das tun?

Starten Sie einen "Go Fund Me" und bitten Sie die Leute, für Ihre Ausgaben zu bezahlen? Ja, genau! Die Ironie darin! ;)

Posted by lars-daniel
Photon

license mishmash

Hi there,

I've got a pretty big license mishmash on my computer. The corporation I'm working for added my corporate address to one of their unused license channels. So, I was able to do little administrative tasks. The problem was: this license was for version 11, I was using version 13 on my home computer. I wasn't aware of this being problem at all but I only used it rarely (about 3 hours in total).

Some days ago, I tried to connect from a friend's computer to my home one and I got a popup that my partner (my home computer) would have used the software commercially. The connection broke after some seconds and I wasn't able to reconnect for some minutes because of the commercial license.

Seems like my private computer is blacklisted now. I did never intend to use it illegally and the license of the IT department is still valid, but only for version 11. Am I doomed now? Will I get into trouble? Is it possible to whitelist my home computer again?

Best regards,
Lars-Daniel

Posted by stevep
Trigon

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

Thanks GYW,

I  will compare this one and the one beginning with ult - I think one of these two should be a good replacement.

I'm sad to be moving away from TV, though, I've been using it for years to communicate between my home computers.

Posted by Daddy_Guy
Electron

Re: Commercial use suspected pop-up message

I have just started getting the same message and do not use Teamviewer commercially. I am one of the support technicians with a small I.T. firm in London, Ontario, Canada and we use a different remote management system for all of our clients whom pay the service of being monitored and/or supported remotely. I use Teamviewer with one of my systems downstairs, my parents computer, mother/father in law's computer, Sister's computer and 2 friends of mine whom are married to each other (I have both of their systems on here as they are older and sometimes have trouble with Kodi or outlook and stuff)

Since I don't have a license, I can't submit a ticket. Any advise as to what to do here?

Posted by MyAnime
Digon

Re: TeamViewer thinks I’m using the software commercially!

Is there anyone who can solve my problem. Actually i have an issue with my website. When i am open website WhatStatus and connect with teamviewer my teamviewer automatically close. This is only happened when i open whatstatus site. I am trying to do this almost 19 times and i found this error on my every try. I uninstall and install the software many times but same problem. Is any expert here who can tell me whats the matter is this and how can i fix this issue.

Thanks in advanced.

Posted by OldSurferDude
Trigon

Re: TeamViewer thinks I’m using the software commercially!

@MyAnime 

The likelihood that someone in the community can help you is slim because your problem appears to be a subtle interaction.  That said, see if the problem occurs on a different OS.  For example, If your target machine is Windows, try a target machine of linux.  It could be the Host machine, too.

In the vein of this thread, you'll have to buy a commercial version to get help from TV.  That's part of the EULA

Posted by jonss
Electron

Re: Ticket ID: 3303473 Subject: Request from Personal Use Verification form

I have contacted TV twice by their form, had a response telling me my account is now unlocked, however it is not. I called them twice, they refused to do anything and told me to wait or reply to the email (which is a no reply address!).

So I can either log it again, or try some other service. Any recommendations ? I only use it to support elderly parents and relatives in another part of the country.

Posted by VicZ
Henagon

Account expired fpor several days now.

I typed this by mistake.

Posted by VicZ
Henagon

Account in Evaluation mode expired!

Last week I formatted my computer and reinstalled Teamviewer from scratch, but I forgot to select the option "Personal use" and since then my ordeal began. 

It started telling me I had trial days, and I was trying to uninstall it and select the "Personal use" option. But as much as I did nothing was solved.
So I started looking for solutions, programs that changed my MAC, changed the teamviewer ID, etc ... Nothing worked!
In the end I contacted a moderator in the community and told me I have to  request a resetso I asked for the ID reset, but it says it could take a month !!
Let's see, all programs that have a trial version give you a few days for free and when those days are over it automatically changes to free version, without needing to do anything else. or an option in the menu to switch to Free mode.
Why complicate life this much by having to send a form and wait until a month to solve the problem? I find it unnecessary and frustrating for users.
From here I want to emphasize that my use is, and always has been, personal, and I feel very upset by this uncomfortable situation.
Why do not you help us to avoid this problem by making the default option during installation in "free mode"? It is making the user's life foolishly impossible.
Now it tells me that this device can not be accessed because of "signs of commercial use" ... What signs?
I never used it professionally, and if I tried alternative methods it is because you do not offer an instantaneous and effective option. I want my account available as it has always been up to now (and I have been using this program for several YEARS).
How much more do I have to wait for this to be resolved and when will I get a specific answer?

Posted by VicZ
Henagon

Free account turned into commercial one by mistake and expired

...

Posted by TaxiWk955
Henagon

Re: ID set as Private but still shows Trial Expired

Hello, I've been using Teamviewer for a longer period of time. Now I always get the hint that I use this software commercially and will then after 1min. blocked. I use Teamviewer but really only privately. Can you put me back in private? Thank you.
Wilfried Küter - tommyoskar

Posted by gialandra
Henagon

Interruptions

Today, after months, I tried to connect to my father-in-law's PC but it was impossible to help because the software stopped me with a message after a few moments. I was forced to take the car and go to his house. I have to be honest, for a long while I thought about leaving Teamviewer after years of (sporadic) use and looking for another software with basic functions (I do not need anything else) but reliable.

What can I do to avoid it? If there is a solution is safe or the next time I use the software, will I have to turn on the car and go again?

 

Posted by BobaMicko
Photon

Change Lisence from Commercial to Free

Hi,

I am trying to use team viewer for personal use between my two computers, when i first installed it i choose commercial use on accident. I was hoping someone could help me change it to personal use? I would just like to be able to remote connect from my university sometimes. Or if you guys could point me into the right direction on where to ask for help, i tried to submit a support ticket but since i do NOT own a lisence, i am unable to do so.

Thank you very much for your help.

Posted by olegai
Proton

no more support for non subscribers.. can't even ask to remove 'commercial use' !

 

Dear TeamViewer Customer,

We are continuously working to optimize the way we handle your requests. 

Which is why we have discontinued the usage of the support email address. We now have a form on our website, solely dedicated to handling all your requests: www.teamviewer.com/support Please use this form for any future request to TeamViewer.

Tuesday, June 26, 2018 4:38 PM +03:00 from TeamViewer Team:

----and here's what teamvewer team sent me in June/// i'm guessing all free users are now forced to be either paying customers or quit?

Dear User,

Thank you very much for your message.

I set your ID to private, non-commercial usage, because I believe you that you do only use TeamViewer for private use.

So you are now able to use the free, non-commercial version again.

But please keep in mind:
TeamViewer is only free for private, non-commercial use.
If you want to use TeamViewer commercially, please buy a license.

The free version can only be used in a private environment - for example if you help friends or relatives in your free time and do not receive any money for it. 
Commercial use is every usage in a business environment. This means, if you use it at work or support customers and colleagues, it will be commercial usage. Therefore you are not allowed to use the free version of TeamViewer in any office environments. As soon as one of the PCs participating in a session is connected to a commercial network (office/school/etc.) it is considered commercial use.

If you have any further questions or require further information, please feel free to contact us.

Best regards

Julia 
Posted by CrueRo
Electron

Re: TeamViewer thinks I’m using the software commercially!

My laptop broke and I've dug out an old laptop which I haven't used in the last three years, maybe more.

I've updated TV then bam! "commercial blabla detected". On a laptop (WIN7) that had to do 120+ windows updates before it could be used. Ffs, this is getting beyond ridiculous! 

Posted by catxv
Henagon

Temps imparti écoulé

Hello, my TeamViewer session closes itself in indicating that the time is up. Can you help me to solve this problem is it you please. Kind regards