Posted by stevep
Trigon

Re: personal use

It would seem that the faulty algorithm is the same, but they have changed the result action from cutting the user off to simply reminding them they should register if they are using TV commercially. I would guess that they may eventually revise the detection algorithm to properly identify commercial users.

In any case, TV is back up and running for us non-commercial users - better late than never!

Posted by Andre75
Pentagon

Re: personal use


@stevep wrote:

It would seem that the faulty algorithm is the same, but they have changed the result action from cutting the user off to simply reminding them they should register if they are using TV commercially. I would guess that they may eventually revise the detection algorithm to properly identify commercial users.

In any case, TV is back up and running for us non-commercial users - better late than never!


@stevep

A  wise, reasonable, revision of this algorithm, that's what we all were expecting. I would wish you are right !... Unless you are shouting "victory" too fast !... before being blocked once more, within a few sessions later, for "suspicion of commercial use" again (for you, or the one you are control remoting, which will induce the same issue) ?

Hope you are not wrong. But, wait and see...

André

Posted by Glassdub
Tetragon

Re: personal use

Its still working today, like I said I hope it lasts...

Posted by stevep
Trigon

Re: personal use

I realise you could be right, Andre, given the history we have seen in this thread. But some things are now different. I never received any response or notification of a reset in answer to the form I completed, so I have never been informed that my personal use status has been reinstated, and also the message that appears when I start a connection has changed. Before, you were told that TV believed you were a commercial user, and that your session would be limited to a few minutes. Now the message says they think you are a commerical user, then invites you buy a licence. If you ignore the nag screen and close it, everything works as before. I have noticed one potential difference; when I left a session running and came back a few hours later, it had timed out. I don't know if that's something new, or just a glitch, but it could possibly be a problem if you needed a connection to stay open for a long period for some reason. Anyway, give it a try and see what result you get.

Posted by Glassdub
Tetragon

Re: personal use

It does time out but no more than it did before in my case, I only think it timed out yesterday less than 3 times in a 12 hour shift.

Posted by Andre75
Pentagon

Re: personal use


@stevep wrote:

I realise you could be right, Andre, given the history we have seen in this thread. But some things are now different. I never received any response or notification of a reset in answer to the form I completed, so I have never been informed that my personal use status has been reinstated, and also the message that appears when I start a connection has changed. Before, you were told that TV believed you were a commercial user, and that your session would be limited to a few minutes. Now the message says they think you are a commerical user, then invites you buy a licence. If you ignore the nag screen and close it, everything works as before. ... ...

Anyway, give it a try and see what result you get.


@stevep

Hi stevep !

Actually, it seems there are different cases for the same result ! You are suddenly blocked and can't help anymore your friends and family.

My case was just, after a few seconds use : I got blocked with the following message : "It was a TeamViewer sponsored free session... bla bla bla"... etc. ... And I couldn't get anymore  any one's connection (of course, neither me nor my friends and family was using TeamViewer in any professional environment, nor for so-called "commercial use". It means we all use our personal computer from our home private network... and never make any business, or any money with).
I got reset once, after 1 month wait from the day I sent "the form", w/o any information about... Then, of course, I got blocked again after 2 or 3 sessions !

So, to control remote my friends and family's computers, I don't use TeamViewer any longer.

I just still follow up this topic because I feel it's a very unfair (I should say "crazy") situation... Not because TeamViewer decided to stop its free use (I said already it is fully the right of its managers)... But because they don't tell it frankly, they refuse to communicate about this, , and they persist to say it's still possible to use it for free.
I would say that it is not a normal conception of honesty.

The below pictures are from TeamViewer's Chart :

TV Chart-Personal use.png

Posted by Glassdub
Tetragon

Re: personal use

I never got reset, it has been blocked on the same work pc for a good 2 months, the difference now is that I just get the "suggestion" to pay popup instead of getting bumped off after a minute, The pc in question is still obviously marked (Wrongly) for commercial use & not reset.

Posted by Andre75
Pentagon

Re: personal use


@Glassdub wrote:

I never got reset, it has been blocked on the same work pc for a good 2 months, the difference now is that I just get the "suggestion" to pay popup instead of getting bumped off after a minute, The pc in question is still obviously marked (Wrongly) for commercial use & not reset.


@Glassdub

Hi Glassdub !

What do you mean by "work PC" ?... If you mean a computer that you use at work, connected on a professional network, (and possibily via a server with an OS such as 'Windows Server' or other), it means "Professional use", and it's normal that this computer is detected for what it is.

The main title of this topic, as same as most of the complaints posted on, obviously mean all other cases that only and really use TeamViewer out of a professional environment. In one word, those who should be allowed to use it for free but they are not.

Sorry if I misunderstand your case, and thanks to clarify.

(* Anyhow, I would say, if the only remaining problem is this "paying suggestion pop up", but you can use it without being blocked, it's just a bit boring, but not a big problem. The question is still : for how long time ?... and it can be scary as you never know if your distant friend will not be planted in a mess).

André

 

Posted by Glassdub
Tetragon

Re: personal use

Its very common for TV users to use it at work to phone home to a pc, I'm sure I'm not the only one, I'm not making money from this so it is not commercial use whether its detected as such or not. As I made clear earlier, I use 2 PCs at work to phone home (in addition to my notebook.) both are on the same work network with the same OS (Win 7 Pro), one is marked commercial the other not. I couldn't use the marked PC for 2 months I was off for a week when I came back it now works with the "new" popup (one time nag) as posted a few posts back, I'm sure I'm not the only one that is so lucky.

Posted by origami
Trigon

Re: personal use

There is NO SUCH THING as an algorithm to detect commercial usage.  How would a computer know whether you are using software to make money or not?

The only algorithm that works is TRUSTING YOUR USERS, showing respect for your free tier customers, and incentivising them to purchase your paid products by providing excellent service and enticing extra carrots for your paid tier that the free tier folks might find desirable.

 

 

 

Posted by Andre75
Pentagon

Re: personal use


@origami wrote:

There is NO SUCH THING as an algorithm to detect commercial usage.  How would a computer know whether you are using software to make money or not?

... ... ...

... ... ....


@origami

Obviously there is an algorithm. But of course not to detect if you make money or not... that's impossible (unless you claim it by writing or speaking while your sessions).

This algorithm "can" just detect (at least it is supposed to) if you are using TeamViewer to a corporate network or a private one.

Posted by Glassdub
Tetragon

Re: personal use

Where is it written that running TV from a "corporate network" for PRIVATE USE constitutes commercial use??? This would eliminate probably over half the users.

Posted by origami
Trigon

Re: personal use

>Where is it written that running TV from a "corporate network" for PRIVATE USE constitutes >commercial use??? This would eliminate probably over half the users.

Amen, exactly right.  Teamviewer seems to think they have the right to redefine the English language so that "commercial usage" includes connecting to your Grandmother's computer via McDonald's WiFi, because McDonald's is a corporate entity.  

 

 

Posted by Andre75
Pentagon

Re: personal use


@origami wrote:

>Where is it written that running TV from a "corporate network" for PRIVATE USE constitutes >commercial use??? This would eliminate probably over half the users.

Amen, exactly right.  Teamviewer seems to think they have the right to redefine the English language so that "commercial usage" includes connecting to your Grandmother's computer via McDonald's WiFi, because McDonald's is a corporate entity.  


@origami ; @Glassdub

Hi !

I'ts a bit subtle indeed ! TeamViewer doesn't redefine any language (Whether it is English or any other). It just applies its own rules and interpretation for a free usage of its own product. Eventhough we don't agree with TeamViewer rules, it has absolutely the right to have its own rules ("Dad's house, dad's rules !"). This has nothing to do with the law, nor language's rethoric or semantics.

Quote : "> Where is it written that running TV from a "corporate network" for PRIVATE USE constitutes >commercial use??? " ...  Its textually and explicitly written  in the TeamViewer charter from its Knowledge Base. Every case is detailed... (But sorry that I can't provide you the link, nor a picture, as my reply is immediately censored when I do it... You can look for like I did it).

And you are right (both origami & Glassdub), according to these rules after youy read them, probably over half "Personal users" are in fact "Commercial users" (But without their knowledge I suppose).

But there are some (I'm one... I should say I was one) who use TeamViewer only with their private computer from their home private network, to only their friends and relatives private computers via their home private network (without making money or any business in any case, of course)... and yet, they are still detected as "Commercial users" !

That is the main question... and the topic of this forum thread.

 

Posted by Glassdub
Tetragon

Re: personal use

...and why 2 pcs on the same work network with the same OS & software are NOT mutually blacklisted?

Posted by Andre75
Pentagon

Re: personal use


@Glassdub wrote:

...and why 2 pcs on the same work network with the same OS & software are NOT mutually blacklisted?


@Glassdub

... if read all the posts of this thread, you'll see why !

If you try to understand something fully coherent, you'll fall into madness.

But TeamViewer implicitly admits that it's improving its algorithm (ahead of its Knowledge Base), in order to make a finer discrimination between true "Free users" and "Commercial users"... But it shouldn't be a good news for you, as if it works well, both of your 2 computers would be detected as "'Commercial use".

Sorry again that I can't provide you the link nor any picture of that news, but... you know about censor... ). You can look for by yourself.

Posted by Glassdub
Tetragon

Re: personal use

I don't really care, it works now, if it stops working for good I will be forced to stop using it altogether & these "legitimate" users could opt to use a hacked version if they are on a private home network.

Posted by Andre75
Pentagon

Re: personal use


@Glassdub wrote:

I don't really care, it works now, if it stops working for good I will be forced to stop using it altogether & these "legitimate" users could opt to use a hacked version if they are on a private home network.


You "don't really care, it works now... ... " !
I'm afraid that's the problem !
I was completely unaware that some people used TeamViewer for their personal convenience. Just to check and control remote their own devices (desktop computers, laptops, Smartphones... etc.)

With a "Personal use license", I was only using it to help and fix my family and friends' computers and I never even think of using for something else ! (of course, I also understood that it could be used to make business in a company, but only with a paying license).
You and some others helped me to have a larger understanding of the situation... I should say thank you for this.

But the usage you, and others, are doing of a TeamViewer "Personal use" license, pushed its owners to protect their business, by deploying this "devilish" algorithm !

I did believe for a long that TeamViewer really planned to kick away its "Free users". But now I understand better and I have 2 questions :
1- Is the owner of a product wrong to protect his business ?
2- Or, are they those who don't play fair by trying to circumvent the owner rules ?

Of course, I understand how convenient it can be to control remote and check all one's own computing devices, from home to work and from work to home (or from anywhere towards anywhere).
But it's not "Dad's rules in dad's house" when you do it from, or to, a professional corporate network.
And those who did it have penalized those who only wanted to be helpful towards their friends and relatives, from and to private home networks.

As long as those who didn't play fair were unaware of this, they had an excuse... But, now they know, I'm looking for a right word to define their behavior if they persist to do it and say : "I don't really care, it works now !"... and I just can find one... "selfishness" !

About  Quote : "these "legitimate" users could opt to use a hacked version if they are on a private home network."
I hope you can understand that if we want to help our relatives and friends, it's usually because they have a low IT skill level... And it can't be imaginable to push them at using a "hacked" solution.

There was a very convenient free and legitimate  mean to help them... now it's a bit more "complicated" !

Have a nice WE., with kind regards...

Posted by OldSurferDude
Trigon

Re: personal use

My opinion is, "You get what you pay for".  For example, I have free Pandora; I have to listen to some really annoying advertisements.  When they become too frequent, I will find something else.

Companies use free users as a testing platform, advertising platform, and/or as a malware delivery system, etc.   The more reputable companies will be transparent in their dealings with their users. 

It would appear that TV made/is making an awkward attempt at trying to move users to being paying.users.  It looks like they are trying advertising.  They are flailing.

I would advise them to develop a pay for services model.  That is, the free version is very basic: remote control with advertising, but no file transfer, no audio, no meeting, etc.  This is the model of Pandora, CamScanner and many others.

Respect (karma) is always important and it is a two way street.  I felt disrepected by TV, but now forgive them.  They provide me a service and if they want my help to develop a great product, I will help to the extent they help me.

Let us, the free users and TeamViewer, learn from this experience and move forward.  I certainly have learned that there are many viable alternatives.

Posted by Andre75
Pentagon

Re: personal use


@OldSurferDude wrote:

... ... ... ...

... I certainly have learned that there are many viable alternatives.


Hi Old Dude !

Actually, this is indeed in which way TeamViewer helped us. We learnt a lot from this hard experience... and we should feel grateful for this.
I just wonder how could I express my gratefulness, as I can't afford to be a paying user (my retirement pension is quiet short, and the way I used TeamViewer was totally non profit)...
So, I can only keep on not use anymore this software to help those I'm still helping.

Posted by OldSurferDude
Trigon

Re: personal use

@Andre75  et. al. The way you can help is simple.  When you see an anomoly or a bug, go on the forum and present the bug.  If you found a work-around, then describe it.  This helps all users.  In addition, the developers and maintainers, do indeed, read the forums and correct flaws as priorities permit.  Same is true for feature requests, even though, as a free user, you would probably not get access to that feature.

This is how we "pay" for our free usage.

On a personal note, I reloaded TV on my "offending" computer and have yet to see "commercial use detected".  

I think I'll start a thread I'll call "TV for the hobbyist" where I describe my usage.

Posted by Andre75
Pentagon

Re: personal use


@OldSurferDude wrote:

@Andre75  et. al. The way you can help is simple.  When you see an anomoly or a bug, go on the forum and present the bug.  If you found a work-around, then describe it.  This helps all users.  In addition, the developers and maintainers, do indeed, read the forums and correct flaws as priorities permit.  Same is true for feature requests, even though, as a free user, you would probably not get access to that feature.

This is how we "pay" for our free usage.

On a personal note, I reloaded TV on my "offending" computer and have yet to see "commercial use detected".  

I think I'll start a thread I'll call "TV for the hobbyist" where I describe my usage.


@OldSurferDude

Hi !

Thanks for your advises. But to  remotely control some of my distant friends' computer, I do not use TV anymore (I have told yet that, by blocking me twice, and let me wait for 1 month before I got reset, TV pushed me to look for another mean... until I found it !
(That's why I said that TV helped us a lot)...

I loved TV, but I can't run the risk to let my friends and relatives in a big mess all in a sudden, without any warning... whether it would be due to my own blocking (for false "Commercial use detected") or the one of the person's computer I'm helping.

I loved it because it had all the features we needed (it was simple enough in its usage, with no rights' restriction on the helped computer, full and fluid display screen, pretty fast with no latency, easy transfer of files... the chat  and voice communication was a plus, but I didn't often need for my use). And it worked with no bug... But, bad luck ! it's now too much scary as it's no longer reliable (when I got blocked, I had to let my daughter planted in a big mess, and she couldn't use her computer for a long... I don't want that can happen again).

I had no new feature request (those it had were enough for my use).

So I couldn't be the one to report some bugs that I would have to look for a work-around. (except the "big bug" we are speaking of on this forum topic... but there is no way, no "work-around"). Moreover I never had any other boring or serious bug as far as I remember (I was using it for about 8 years or more).

Maybe I'll use it again, if someday TeamViewer officialy communicates and says there is no more free users blocked for "Commercial use suspected", and we will not have to be scared anymore ?

 

Posted by Andre75
Pentagon

Re: personal use

@OldSurferDude

... I want to add to my former reply that I'm afraid my last "wish" is no way.

On one hand, I understand that the real free users who have been trapped complain here (of course, I'm one ! :manhappy:). But there are too much "Free users" who don't play fair (and they always will, that's as old as our world)...

And, on the other hand, I also understand that TeamViewer's managers need to protect their business... I'm total aware of the cost of the development and maintenance of such a product.... It's "mountains of money" !
And any company needs to make money to keep on working at this maintenance and improvment of one's product(s)... They are not charity organizations. And, as you said, they have to "move forward" non stop (it's the rule of our kind of economy, and if you don't, you die !)

But I can't see any 100 % reliable way to discriminate between those who really honestly use the product at "Personal use", in the respect of its owner's rules, and those who try to circumvent these rules (whether it is with or without their knowledge) ???

The current way used by TeamViewer until now, is probably efficient for its managers, but it just can penalize those who play fair (I should say it's "a default way", which's unfair for the true "Personal users").

Posted by bazbsg
Tetragon

version 14

I'm getting notified that Teamviewer 14 is available now. Has anyone tried it yet and have any information on how it affects this issue with "commercial use suspected"?

Posted by Andre75
Pentagon

Re: version 14


@bazbsg wrote:

I'm getting notified that Teamviewer 14 is available now. Has anyone tried it yet and have any information on how it affects this issue with "commercial use suspected"?


@bazbsg

Hi !

It's a good question.
Sorry that I can't help you, but I think you better to create your own thread to post it. You'll have more chance to get replies.
(the subject title might be something like : Version 14. Is everything OK with "Personal use" ? Then, add in your post  : .. and all other features ?)

Regards.

André

Posted by bb400dart
Henagon

Re: Team Viewer Free Version: Thank you!

i am in the same situation but i had to change out my moms computer as it she down lodes ransom wear, i need to release that computer so i can add her new one can some one help me with that?

Posted by Glassdub
Tetragon

Re: version 14

I have, the only noticeable difference is that it's listed as a "Preview" version now, I don't remember if the new nag & ability to use it on the marked PC at work came with this version as I auto update but it works, it wouldn't hurt to try there otherwise is no other functional difference..

Posted by Technut
Digon

Re: TeamViewer thinks I’m using the software commercially!

How long does it take to unblock my TeamViewer?

Due to the large number of requests we receive, answering the requests can take some time, although we are now aiming to solve all requests within seven days. We are sorry for the inconvenience.

Well it took a lot longer than seven days (actually 5 weeks) for them to respond to my form declaring I'm a personal user. This is the 4th or 5th time I've patiently waited for a reset (and been unable to use TV properly while waiting).

Previously we could use the trouble ticket system, which seemed much more efficient. This was my first time having to use the declaration form method. And it's also the first time their reply email said anything about my license remaining reset to free.

"With your signed declaration, we took additional steps to make sure your TeamViewer ID remains reset."

I guess we'll see.

But hopefully the recent reports are true... that people aren't getting falsely flagged as often, or they are able to continue to use TV even if they are falsely flagged for commercial use?

I hope they really have fixed this seriously annoying problem once and for all.

 

Posted by nkpatel
Photon

I made a mistake and clicked Commercial Use during installation , Now i am reinstalling it but i see error 'Your trail '

I made a mistake and clicked Commercial Use during installation , Now i am reinstalling it but i see error 'Your trail period has expired.'

 

Can somebody help me resolving it

Posted by Essjr
Neutron

Re: TeamViewer "COMMERCIAL USE SUSPECTED!"

Hi i am having the same problem. I am using for personal use.
i need help!! i dont find any contact to help me with that
Posted by MPADELINE
Henagon

TeamViewer thinks I’m using the software commercially!

I use teamviewer since 2009 and one month ago i cannot used it because they tell me that I use it commercialy, That is not true, I am retired and I help my family or friends in a lot of things for exemple declaration for taxes because the people who have more 70 years are unable to do it by themselves. Or to make windows update....... Why I cannot utilised this fabulous logiciel now ?

Thanks for you answer

my mail is : [email removed]

Posted by pv7721
Tetragon

Re: TeamViewer thinks I’m using the software commercially!

I'm under the impression that the faulty algorithm that kept suspecting / detecting commercial use has been fixed in the 13.2.26558 / October 4 version. I never heard back from them after submitting the ticket but I no longer experience the issue after this upgrade (and I'm also under the impression that the flow of the complaints from end-users being suspected of commercial use has slowed down).

But otherwise it's a pity they don't consider licensing the software for a moderate sum for end-user and hobbysts. Every time I see their "offer"s I click but it's a ridiculous discount for the corporate annual licenses.

Posted by Esteban88
Photon

Problem licence and free account

Hello, in a computer with windows 8 had Teamviewer 14 for commercial use as an evaluation, when the license expired the software does not let me change to the free version again. I have uninstall several times and reinstalling as a personal mode - not commercial, but there is always expired account message for activate a commercial license, what I want is to use Teamviewer for free on the same PC

Please help me

Thank you.

Posted by Rings
Digon

Re: personal use

I just got an email from support telling me that they've reset my account to Private Use. Great! But then they said that, and I quote: "Please allow us to remind you that the private use of TeamViewer should be from a private home to a private home. In case you establish a connection from and/or to a commercial network, such as an office or a school, or from/to a server, the software will identify it and in that case you will need to acquire a license. The partners you connect with also need to be using either a private or a licensed version of the software." Is this some kind of joke? Connecting to my computer from school is the most important reason I use this program! Where can I possibly go other than my own home where a HOME connection is available? The whole point of this is so I can control my computer when I'm NOT home! Now I'm being told that the next time I do just that, I will be flagged as a commercial user again! How does this make me a commercial user? I am a PRIVATE user trying to access my own PRIVATE computer. Can you not figure out that if a user only has 2 computers that they access, MAYBE they aren't a commercial user? Why does it matter where I connect from? Where CAN I connect from if not a work/school connection? At my own home? I'd already have access to both my computers in that case, so that's clearly not it.
Posted by Andre75
Pentagon

Re: personal use


@Rings wrote:
I just got an email from support telling me that they've reset my account to Private Use. Great! But then they said that, and I quote:

 "Please allow us to remind you that the private use of TeamViewer should be from a private home to a private home. In case you establish a connection from and/or to a commercial network, such as an office or a school, or from/to a server, the software will identify it and in that case you will need to acquire a license. The partners you connect with also need to be using either a private or a licensed version of the software."
Is this some kind of joke? Connecting to my computer from school is the most important reason I use this program! Where can I possibly go other than my own home where a HOME connection is available? The whole point of this is so I can control my computer when I'm NOT home! Now I'm being told that the next time I do just that, I will be flagged as a commercial user again! How does this make me a commercial user? I am a PRIVATE user trying to access my own PRIVATE computer. Can you not figure out that if a user only has 2 computers that they access, MAYBE they aren't a commercial user? Why does it matter where I connect from? Where CAN I connect from if not a work/school connection? At my own home? I'd already have access to both my computers in that case, so that's clearly not it.


@Rings

Hi,

I'm afraid it's not a joke. All what's reminded to you is explicitly mentioned in TeamViewer's charter. But just a few people read it.
Your astonishment is understandable, because the use you describe does not seem to you  being a commercial use. But these are the rules of the software's owner and, as you know : "Dad's house, dad's rules". Even though you are a non-profit user, your case is defined in TeamViewer's charter as "Professional use"...

Lot of "Personal users"  had a hard time because of those who did not play fair, even in good faith as you seem to be... Those who really used TeamViewer at "Personal use", exactly according to the owner's rules, were blocked for a long (several months), unless they bought a license... Now, it seems to be OK since a few weeks. The algorithm seems to discriminate more precisely between "Free use" and "Professional use"... hope that will last long.

Posted by Rings
Digon

Re: personal use

Okay, so when you're limited to home connections, where can you use Teamviewer? Your own home.... where else...? I don't go to my friends' houses as they all come to mine since I'm the one with a PC. The only other place I'd be using this is on a public connection. I sometimes need to grab an essay from my computer that I forgot to upload to my Dropbox in order to print it at school to hand it in before the deadline. Isn't it obvious that since I've only got 2 computers I can't possibly be a commercial user? If I was connecting to dozens of computers, I'd completely understand, but that's not the case. Teamviewer is therefore completely useless and other new services which are free seem much better since they're actually usable.
Posted by Andre75
Pentagon

Re: personal use

@Rings

Hi Rings, it's me again.

Actually, I want to add that the main meaning of "Personal use" is to help friends and relatives, non-profit, from a home private network, to another home private network....

Help friends and relatives neither means to remote one's own computer(s), (or any other own computing device), from a public or professional environment to a private place, nor from a private place to a public or professional environment (and still less if it's to make money, of course).... That's what TeamViewer's charter means.

Posted by Andre75
Pentagon

Re: personal use


@Rings wrote:
Okay, so when you're limited to home connections, where can you use Teamviewer? Your own home.... where else...? I don't go to my friends' houses as they all come to mine since I'm the one with a PC. The only other place I'd be using this is on a public connection. I sometimes need to grab an essay from my computer that I forgot to upload to my Dropbox in order to print it at school to hand it in before the deadline. Isn't it obvious that since I've only got 2 computers I can't possibly be a commercial user? If I was connecting to dozens of computers, I'd completely understand, but that's not the case. Teamviewer is therefore completely useless and other new services which are free seem much better since they're actually usable.

@Rings

I understand your frustration, but these are TeamViewer's owner rules... I don't say that I agree with. But I have to agree with one universal rule. I told it yet : "Dad's house, dad's rule's"... And I thought that everybody could understand that rule.

Eventhough we find it unfair, or incoherent, when "dad" says it's my rule in my house, I wouldn't want to discuss... If I don't like, I can go away... as long as "dad" doesn't say : "you are my prisoner in my house".

You say : "when you're limited to home connections, where can you use Teamviewer? Your own home.... where else...?" I just can tell you that I use TeamViewer from my home private network, to help some friends, my daughter, my sister... etc. who use it from ther home private network.

Actually, I discovered on this forum that many people used it to check what was happening on their own computing devices, at their home from their work. I never imagined to do it. I thought it was only useful to help the others, not oneselves.

Posted by Glassdub
Tetragon

Re: personal use

This is stupid as I have stated many times: Only ONE PC at my work is marked & one PC on THE SAME network as well as my notebook on public WiFi have NEVER been marked as public usage, Is this just dumb luck??? As mentioned this renders TV virtually useless as WHO uses it at home on there own LAN??? that's pointless.

Posted by Rings
Digon

Re: personal use

I don't quite understand how you can consider helping others to be MORE personal than helping ONESELF? Instead you're making it sound like helping oneself is absolutely not personal use and instead commercial use. You're helping yourself for crying out loud. It's you. Personal by definition. Getting a file from my own desktop using my laptop is personal use, no matter where I am.

Posted by Andre75
Pentagon

Re: personal use


@Glassdub wrote:

This is stupid as I have stated many times: Only ONE PC at my work is marked & one PC on THE SAME network as well as my notebook on public WiFi have NEVER been marked as public usage, Is this just dumb luck??? As mentioned this renders TV virtually useless as WHO uses it at home on there own LAN??? that's pointless.


@Glassdub

Hi Glassdub, well come back !

(I hope that what you mention as "stupid" is not my replies to @Rings ... But if it was, never mind, I wont hate you for a so few thing.).

Yes, it was probably "just dumb luck", as same as some of those who really used at strict  "Personal use" rules were blocked...  it was unluck !

You say : "... WHO uses it at home on their own LAN ???" ... Me, my daugter, 2 of my sisters, my niece, my nephews, about 5 or 6 of my friends...  and I know a lot of others who do the same (but not with my help)... Is it pointless ? All these persons use it because they don't have a very good I.T. skill, and they sometimes need to be helped. Is it pointless ? For us, TV is very useful... and we use it exactly according to TV's charter. (that you maybe didn't read yet ?)

I must say that I quite don't understand that someones cannot understand this clear and explicit rule (once again I don't say that I agree with, but they are the owner's rules)... and they "don't understand"  just because it doesn't fit with the usage they would want for their own needs ! If I wanted to control remote my own home computing devices, from a public or professional environment (or in reverse way), I would know that's not allowed, free of charge, by TeamViewer... and I will look for another mean, as I couldn't afford a paying license. to do it. Or, if I tried to circumvent the owner's rules, I wouldn't complain to be blocked.

That's my understanding of "obvious".

Posted by Glassdub
Tetragon

Re: personal use

What Rings said its "commercial use" If PROFIT is made and PERSONAL if not & again, where is this "must use on your personal LAN" written in law??? Seems to be just subjectively implied.

Posted by Andre75
Pentagon

Re: personal use


@Rings wrote:

I don't quite understand how you can consider helping others to be MORE personal than helping ONESELF? Instead you're making it sound like helping oneself is absolutely not personal use and instead commercial use. You're helping yourself for crying out loud. It's you. Personal by definition. Getting a file from my own desktop using my laptop is personal use, no matter where I am.


@Rings

I'm afraid you misunderstood me. I don't mean that to help others is MORE than helping oneself... once again I just can repete we are allowed to "help ourselves", if we don't do it from, or to, a corporate network. And, once again, I don't say that I agree with that rule but ...etc. (you know "dad" already).

But, so that being more explicit, the notion of "helping others" means those who have an I.T. or computing usage problem that they can't solve by themselves, because of lacking of knowledge... To "help" oneself, in the way you and others do it, means to have a convenient way to control remote your own devices (and it's generally from a professional environment to your home. Otherwise, from local private network to local private network, it shouldn't be considered as "Professional use").

So, "helping others" implies a notion of altruism... While "helping yourself" could be personal convenience, almost "selfishness".

If you want to go any further, I would suggest you to complain to "dad" and tell "him" that his rules are unfair. Maybe will "he" listen to you ?

Posted by Glassdub
Tetragon

Re: personal use

I really also doubt that it is written in the TOS that altruism gives one a free pass, subjective implication again.

Posted by Andre75
Pentagon

Re: personal use


@Glassdub wrote:

What Rings said its "commercial use" If PROFIT is made and PERSONAL if not & again, where is this "must use on your personal LAN" written in law??? Seems to be just subjectively implied.


@Glassdub

"where is this "must use on your personal LAN" written in law???

Great !... You are just pointing out the real problem... It's a big misunderstanding. The TeamViewer's charter has nothing to do with "law"... They are just "TeamViewer rules"... The product is basically  paying. TeamViewer isn't a charity organization and needs to make money (I think, I hope, that you have the least of idea of the cost to develop and maintain such a product, as same as the servers center). This is paid by the paying users, and fully in accordance with commercial laws.

Luckily, at the same time, its managers allow its free use, but in certain conditions. That's "dad's rules in dad's house"... I hope you are aware that millions of "Personal users" keeping connected a whole day without paying has a cost for any computing company. (If you really can't imagine that cost, at least you can start to get informed about... maybe you'll get dizzy ? Get ready to type lot of numbers). To be "kind" (and also businesman of course) doesn't mean to accept to lose money.

So, instead of thinking this probleme "upside down", we better to see its correct side... and being happy that we still can use this product free of charge, but just in TeamViewer rules.

Posted by Andre75
Pentagon

Re: personal use


@Glassdub wrote:

I really also doubt that it is written in the TOS that altruism gives one a free pass, subjective implication again.


@Glassdub

Please do not take my sentences out of context for your convenience only (since you seem to be a paragon of objectivity). My main meaning was, and it's still, "not from or to a professional corporate network"... this is what "gives one a free pass" !

About "helping others" (altruism) and the "subjective implication", I let you read the KB of TeamViewer, I just give you a short part, as the below image,... of TeamViewer "subjectivity".(it's not mine)

TV-charter's 'Subjectivty'.png

 

Posted by waces
Trigon

Re: personal use

Well, you don’t understand how networks work. What do you mean personal lan? There is no such thing. As it’s a remote tool it must works between various lans. Based on your example, if i need to access a file on my laptop from my pc its at least two lans (one where my laptop is and the ither where my pc is nany miles and countries away).
You cannot determine the usage by networks (especially if one or both machines connects to different vpns)
Posted by Rings
Digon

Re: personal use

Okay, using teamviewer with friends and family without any financial compensation is considered as personal use. My desktop is actually my father's. I want to remote into it to get a file that I need instead of asking my father to get it for me. I'm not getting financially compensated for this. So my use case definitely qualifies as personal use.

 

Even if it was my own PC, I'm still not getting financially compensated in the slightest. So I don't see the problem.

Posted by Andre75
Pentagon

Re: personal use


@Rings wrote:

Okay, using teamviewer with friends and family without any financial compensation is considered as personal use. My desktop is actually my father's. I want to remote into it to get a file that I need instead of asking my father to get it for me. I'm not getting financially compensated for this. So my use case definitely qualifies as personal use.

Even if it was my own PC, I'm still not getting financially compensated in the slightest. So I don't see the problem.


 @Rings

If I guessed that you'll read only what is in bold characters, I would have erased it.

Can you read what does TeamViewer mean by "help" ... family and friends ? So, OK, the case you mention (your dad's laptop) is "Personal use" indeed... unless you control remote it from a professional corporate network.

@waces and @Rings

Eventhough I wouldn't understand how network works, that wouldn't change TeamViewer rules (not mine)... let you see what these rules are about using it via other kind of networks but  home private one

It's another short part of TeamViewer KB.

TeamViewer_Commercial use-2.JPG

Posted by waces
Trigon

Re: personal use

That’s regular **bleep**. Tw cannot determine a networ as private or non private. There is no auch a thing.
It can be devided by usage (they also can’t do this) but no way they can identify a network in such a way. Let me say an example. I’ve gotmy home network used by me, payed by me. As per tw it’s a private network. Still a private network if i connect to my companys o365 portal and answers email and get paid for it. The network is the same, but the usage become business. Or i connect to my private vpn and as per tw it become business even its still private.

Long story short tw doesn’t have any serious algorythm behind the business use notifications. Never had and never will have.