I installed the new TV 12 update and all works well now. I use it for personal use to access 2 pc's (one more than the other). I installed it on the pc's I access ad they are fine now. But on the one I do the accessing from it now says suddenly it is expiring in 6 days (?). Funny thing is its for free use and even stranger is I used the same install file from TV. I did check off the correct boxes. Even did an uninstall and einstall just in case to make sure - marked basic and for free use - and it still shows an expiration suddenly.
How can this be fixed as soon as possible?!
Ive looked everywhere, tried everything, deleted files
I dont understand i want to use teamviewer for personal use
I just want to get my hands on a real staff member but apparently you have to buy the product to even talk to one
This is **bleep**sing me off
I am having the same problem. I called the 800 number and was told that TeamViewer is no longer offering support to its Free users. And that email support for free users is shutting down as well ("if it has not already"). So, I was told the only way for me to maybe get help would be to write to the Community. When I told the "customer" support person that the Community postings indicate this is not an issue that can be solved via the Community, he said, "I don't know what to tell you. As I've state many times, there is no longer support for free users. We wouldn't be doing so well if we continued to support non-paying customers.You could try using a different computer or something." !!! I was appauld by this "customer" (paid only) support person. So, since I don't plan to buy a new computer for the sole purpose of using Team Viewer and there is no customer support for free users and the Community can not help, there seems to be NO way to fix this issue. Has any one found a solution?
The ONLY solution to fix a Comercial or Both selection durring the installation process is to go to this page (https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-TeamViewer-trial-Your-trial-period-h...) and then fill out the form mentioned.
I testet Teamviewer Business. After expired test time i want back to the home or privat licence. but i cant. i uninstalled and installed teamviewer again. but ever when i will log on my other pc, it shows me up the message: test licence expired. what i have to do? greetings from switzerland :-)
Why my TeamViewer tells me my license is over when I'm just a free personal user? I look for answers and all the stuff I find where old pictures...
How I can use my TeamViewer as normal?!
Chances are you either selected Business or Both for type of use when you installed TeamViewer rescently. OR TeamViewer has suspected you are using it for Business use.
You will need to go to this page: https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-TeamViewer-trial-Your-tri.... Review it and do what it says. Towards the bottom of the page is a link that brings you to a form you'll need to fill out and submit.
As of today my 2 TW instances started to act as commercial ones (both of free). It makes impossible to use.
Tried to open a support case but the form said my account cannot tied to a license (surprise, surprise Sherlock, those are free licenses), so support ticket cannot be opened.
Why it starts act as a commercial license and how can it be changed back (beside of uninstalling and forgot TW for good)
Same here. i just use it every few month to connect to my fathers laptop, and today i needed to connect and it says i use it for commercial Purposes. This is a joke...
How to fix this?
You will both need to go to https://www.teamviewer.com/en/support/personal-use-verification/ and fill out the form.
I am running TeamViewer on my personal laptopt, which I use at home and at work, and another another computer at work. At home I connect from my laptopt to the computer at work because the ip of my research insitutute is registered to acces private research databases like webofknowledge.To whom may ai speak to still use the software for free?
That's not answer of the question _WHY_ it started to acting this weird. Byt filled up the form and nothing happened as expected. (btw log files are mandtaroy? **bleep**? in the back office TW must see the assigned license)
I guess TW is bit behind reality and thinks the lates insider build of Windows 10 is a server.... LOL.
I think by mistake i installed teamviewer with trial for commercial use. After the peroid expired i tried to go to the free mode but i couldnt (which makes it impossible to connect to home pc ) i extended the peroid of the trial and i hope there is a fix for this issue meanwhile.
Im an individual using team viewer with friends. I do not have a business however my free trial has run out.
Can you please reset my licence?
Go to this page and do as it instructs. https://www.teamviewer.com/en/support/personal-use-verification/
My ticket number is 3156599
I am also in the same situation, and haven't received any resolution. My use is personal, to help my wife, my kids, and my parents, I don't understand why I keep getting a "trial expired" message.
I recently purchased a few computers from my work, they have previously been used in a commercial enviroment and we do have a Premium license with 2 channels. Since i purchased from my work i am now wanting to use them for my family with my personal account, but i am now getting the trial expired notice and i am locked out.. could i get these computer reset? or what process do i need to go through to acheive this? i looked at submitting a ticket but it says i need a lisence to do so..
Wir haben versehentlich bei der Installation kommerzielle Nutzung statt nicht kommerzielle Nutzung ausgewählt. Nun läuft die Testversion ab, wenn wir in den Ferien (Lager) sind, von wo wir zwingend auf den Computer zu Hause zugreifen können müssen.
Wie kann von kommerzieller Nutzung zu nicht kommerzieller Nutzung geändert werden? Was passiert, wenn die Testversion abgelaufen ist?
Danke für jede Hilfe!
Go to this page and do as it instructs. https://www.teamviewer.com/en/support/personal-use-verification/
i have had team viewer on my laptop and did the free version because i needed it for my computer to remote access while i am in school and my laptop version states that it is needed to purchase a business one because my free trial is over. however i requested the free one because i am not useing it for business purpose. what do i do now because i can not use mine.
I am using team viewer to access my personal computer for no fonancial or otherwise compensation, yet upon initial installation I believe I may have selected commerical use by mistake. Please advise
Ticket ID: 3303473
Subject: Request from Personal Use Verification form
I selected commerical use by mistake when installing TV on my personal computer.
I am using TV to access my personal computer and not for financial or otherwise compensation
Ticket ID: 3303473
Subject: Request from Personal Use Verification form.
I can not access ``1 computer due to it saying it's going to disconnect in 5 minutes. I've installed and reinstalled numerous times and it still says the same thing.
It has now been over a week since I filled out the stupid form for you to correct my "Trial Period" problem. Has anyone out in this community ever gotten their problem fixed? Reply if you have and how long it took to get fixed.
I use this program maybe once a month which doesn't justify me paying for this service. So I guess if you're a free customer and have problems good luck on getting anything resolved. Anybody else who's fed up with this try **Third Party Product**. It works a **bleep** of a lot better than Teamviewer and it's free with a pdf manual as well.
Please note that as stated in this form, due to the large number of requests this can take up to 30 days. Thank you for your patience.
I just started having this issue on a Windows 10 PC and an iMac. I've used TV for several years and never received this message before. I have not uninstalled or reinstalled, but do update when it asks to. I have 2 other PCs that have no issue whatsoever. I'd ssay this is more of a bug than anything.
My sessions also keep timing out at the most innappropriate times. I use version 12 free. Looking in the extras menue I do not even have the option to disable timeouts. It is most annoying!
I have a personal media server at my home. I had to re-image this server a few months back. Before i re-imaged everything was fine as far as Teamviewer is concerned (did NOT install Demo version). Now the agent that installed limits me to 5 minutes. How or can I fix this? I have tried uninstall/reinstall with no success. My server is a 2102 R2. Screenshot attached.
Thank you in advance.
Unfortunately there is no option to select personal use on a server as the free version cannot be used in server OS. I am sorry, but you are unable to use the free version for this purpose.
Dear TV staff,
I am trying to use the TV12 in my HP Elite X2 tablet with Windows 10 for my personal use but the system detected as commercial use bound with HP.
However, I am not an employee of HP anyway,
How this TV12 detect is for the Hewlett-Packard company commercial use?
I tried many times of uninstallation and reinstallation, it showed consistantly the same message.
Thanks for your kind advice.
I hope you're fine, TeamViewer become expire even I want to use this as a personal user. how I can fix the problem . when i uninstall it , and install new one it show me error . exectly same error as you can see following link . looking for reply as soon as possible.
I completed the form to switch from commercial to private since I don't even work and only use teamviewer for my home computers but I haven't gotten a response. I sent the email 20 a days ago and provided all the files required and information, please help??
"If you believe that you installed TeamViewer and chose commercial or both accidentally, or have been flagged by mistake and you are really only using TeamViewer for personal, non-commercial use, In such cases we can review this and potentially unblock the software for you if we believe you only use the software for personal use."
But gave no direction on how to get this reviewed? Do we send an email? If so to whom? Is there a form to fill out? If so where? It's getting hard to help my friends around the world now that it suddenly decided to thing I've got a commercial license when clearly I do not.
Hallo, möchte mich mit einen Partner verbinden, und es kommt die schrifft - Verdacht auf Kommerzielle Nutzung - obwohl ich die nicht Nutze. Das Passiert schon zum Öftern mal - Genauer 7.mal schon - Können Sie Nachschauen ob da Vieleicht ein Fehler Vorliegt ? Ich werde immer nach minute Getrennt !
Habe schon Letzte Woche geschrieben aber ich habe keine Antwort bekommen.
Mit freundlicen Gruß
Please visit the following links for assistance and be sure to enter a detailed description of your use when filling out a form (Hint: “I use for personal” or “use for family” are not detailed descriptions):
Commercial Use suspected/detected
Why do I see 'Commercial use suspected' / 'Commercial use detected'
Note – Due to the large number of requests, this can take up to 30 days to be reviewed. Posting to the community will not speed up this process.
Please see the above information :)
I would like to ask you about the Team viewer Licensing.I am using the Team viewer on my desktop PC with the free license.And I downloaded the Team viewer on my Mobile phone also.Because, I want to check my desktop PC using my mobile phone in remote.However, a few days later, an error message was shown on my mobile phone.Moreover, I was not able to connect to my desktop via my mobile phone.Error message is "Team viewer license for desktop has expired."I don't use it as the commercial.I use it only personal using.Could you please tell me how to absolve from commercial license on desktop?I reinstalled the Team viewer, but it had not been repaired.Your kind assistance would be much appreciated.
Hallo, möchte mich mit einen Partner verbinden, und es kommt die schrifft - Verdacht auf Kommerzielle Nutzung - obwohl ich nicht das Nutze, werde immer getrennt. Das Passiert schon zum Öftern mal - Genauer 6.mal schon - Können Sie bitte Nachschauen ob da ein Fehler Vorliegt - und wieder reparieren ? Ich nutze es nur für manche Famielien Mitglieder zu helfen.
I have only free licence, as I am not concerned with commercial licence.
Why do I receive the same message :"Your licence willexpire until 8 days" ?
EMAIL : [email removed]
To Person in charge
I registered a team viewer on an individual basis.
Perhaps I mistakenly registered for commercial purposes.
Is it possible to revert to settings other than personal commercial use?
Please tell me.
I am running Team Viewer 12 on my PC. But some days ago it suddenly shows that trial version has expired. May be Team viewer consdiers my PC as a commercial user. But I am a student and want to use as personal use. I also submitted a ticket atTeam Viewer support center. It almost 15 days, but till I didn't get any response from the support center. What should I do now? How can I switch to commercial user to personal user?
Please give me suggestion.
Can you help me?
I think I setup the software commercially but I only use teamviewer for personal purpose.
I sent request 1 week ago, my ticket ID: 3348246
Look forward to feedback.
Hello. I accidentally installed a commercial version, and now it is the source of the trial period. How can I use it? Tried to reinstall, after installing again it asks to pay for its commercial version. I originally didn't plan to use it for commercial purposes. How can I install and use the software for personal purposes and not for commercial purposes?
Same here, found this page https://community.teamviewer.com/t5/Knowledge-Base/Why-do-I-see-Commercial-use-suspected-Commercial-... and filled it in, cant hurt.
I also have the same problem. The vendor used my system for licensing a software online. Now even when I uninstalled previous TeamViewer and installed new version with personal usage, its showing trial no of days. On the other computer, there is no such problem. My email id is [email removed].