Teamviewer Reliability

What has happened to Teamviewer recently. As a small company we rely heavily on remote support in which Teamviewer is the essential tool. Recently though latency and outages have caused us major embrassment to such a point that I am having to investigate an alternative solution. In particular today 8th November, TV suffered a major outage and I had a customer I could not help because TV was down. We charge our customers for support and if we cannot fulfill that obligation are in breach on contract. TV is an expensive product for us and becoming harder and harder to justfiy with the ongoing reliability issues and latency issues.