Teamviewer Service Queue, Service case assigned to you

I have been assigned three automated service cases today from three unknown individuals.  We only use Teamviewer with service calls that we start.  Where did these three cases come from?

Comments

  • DomLan
    DomLan Posts: 490 ⭐Star⭐

    Hi @RonKetter40,

    Check from the management console for a Quick Support module connected to your account. If present, is it possible that the same has been distributed voluntarily by your structure?

    Regards

    Domenico Langone

    MCSD: App Builder

  • Where do these come from? they are not with our company, it happens 2-4 times a month that we are assigned unknown users.

    teamviewer.png

  • Orr
    Orr Posts: 1

    I started reciving service cases from stangers shortly after setting QuickSupport and I am now receiving several each day.

    I don't beleve someone here shared my details. Can I block all cases that has no description?