Trusted device/password reset email never received
Hey there,
So I'm having an issue logging into my account - I get the trusted device error message, however, never receive the email. Also when attempting a password reset, the email doesn't turn up. 2 for 2 there.
Unfortunately, I can't log into TV in either the application or the browser so I cant use the 2fa trick I've seen on here.
The only other message I've seen is that a support person had to whitelist the email address of one of the other users - if a support person could go ahead and whitelist the email associated with this account but without the +test before the @gmail part, that would be great.
Thanks,
Blu
Comments
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Hi there,
Thank you for posting.
Could you try again and check whether you get the email now? Looks like there as been a little hickup in the system at the time you were posting this message.
Thanks and all the best, Esther
Former Community Manager
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@Esther wrote:Hi there,
Thank you for posting.
Could you try again and check whether you get the email now? Looks like there as been a little hickup in the system at the time you were posting this message.
Thanks and all the best, Esther
Hi Esther,
would be great if you could check my email-adresse also.
Thanks
Klaus0