Posted by feCastro
Henagon

Two factor authentication - lost Google Authenticator

Hi,

I lost my Google Authenticator after a phone reset, now I cant connect to my TeamViewer account. The account is connected to my machine but I can't connect to anywere else

 

3 Replies
Posted by Iain_wels
Tetragon

Re: Two factor authentication - lost Google Authenticator

Hello feCastro,

If you have this problem you'll need to contact the costumer support not the community.

I hope this helps,

Thank you for using teamviewer.

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
Highlighted
Posted by Iain_wels
Tetragon

Re: Two factor authentication - lost Google Authenticator

Hello feCastro,

I am sorry you will need to contact a moderator (on this community) because you don't have a premium license.

I hope this helps,

Thank you for using teamviewer. 

With kind regards, Met vriendelijke groet,
Iain Wels,
ICT-Support
If you found this helpfull please verify it as an solution, so it could help other people
1 Reply
Posted by feCastro
Henagon

Re: Two factor authentication - lost Google Authenticator

Thank you. Could you tell me how do I contact a moderator?