URGENT! No more license transfers due to continuous Windows updates (ID changing)

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Posted by tabulatouch
Photon

URGENT! No more license transfers due to continuous Windows updates (ID changing)

Hello,
I am a long time customer of TeamViewer and recently switched to a Business yearly subscription.
I use 3 devices, 2 windows 1 mobile where I activated my Business account.
 
Every Windows 10 update, and sometimes also randomly, i get a message that the license is not valid on my pc, so i go to the online profile, delete the previous profile, and activate again.
Today i get a message that i can no longer deactivate/activate the license.
 Please solve the problem, as i need it for work!!!

Best
2 Replies
2 Replies
Posted by Moderator Moderator
Moderator

Re: URGENT! No more license transfers due to continuous Windows updates (ID changing)

Hello @tabulatouch,

Thank you for your post.

When this happens, do you notice the device has a new ID? 

The Business licence comes with 10 licence moves that will allow you to transfer the licence to a new TeamViewer ID if you obtained a new ID on your device or if you switch computers. Usually, the moves would only be required if you replaced hardware in the device or got a newer device. You should not have to re-license a device after each Windows update.

Please reach out to our support team directly so they may further assist you with this; there could be another underlying issue causing the moves to be used more than needed.

Thanks in advance!

Josh P.
Moderator

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Posted by tabulatouch
Photon

Re: URGENT! No more license transfers due to continuous Windows updates (ID changing)

Yes it changes the ID.
I sent you a private message.

Thank you