URGENT! No more license transfers due to continuous Windows updates (ID changing)

tabulatouch
tabulatouch Posts: 2
in General questions
Hello,
I am a long time customer of TeamViewer and recently switched to a Business yearly subscription.
I use 3 devices, 2 windows 1 mobile where I activated my Business account.
 
Every Windows 10 update, and sometimes also randomly, i get a message that the license is not valid on my pc, so i go to the online profile, delete the previous profile, and activate again.
Today i get a message that i can no longer deactivate/activate the license.
 Please solve the problem, as i need it for work!!!

Best

Comments

  • JoshP
    JoshP Posts: 894 Community Manager 🌍

    Hello @tabulatouch,

    Thank you for your post.

    When this happens, do you notice the device has a new ID? 

    The Business licence comes with 10 licence moves that will allow you to transfer the licence to a new TeamViewer ID if you obtained a new ID on your device or if you switch computers. Usually, the moves would only be required if you replaced hardware in the device or got a newer device. You should not have to re-license a device after each Windows update.

    Please reach out to our support team directly so they may further assist you with this; there could be another underlying issue causing the moves to be used more than needed.

    Thanks in advance!

    Josh P.

    Senior Community Moderator

    ---

  • tabulatouch
    tabulatouch Posts: 2

    Yes it changes the ID.
    I sent you a private message.

    Thank you

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