Unable to Connect to Mac running El Capitan from Windows
I have TV12 running on my Mac Pro (El Capitan) and my Windows 7 client. When I try to connect, despite confirming that TV on the Mac is running, I'm told that TV is not running on the partner.
Are there OS X preferences that need to be updated? Is there an issue trying to accomplish this connection with the free license? Any suggestions would be most helpful.
Comments
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Hi webdbapps,
Thanks for your post!
Sorry you are having trouble making a connection to your Mac. Please try to uninstall the application from your Mac and install a fresh copy from TeamViewer.com.
Try the connection again and update this post with your results.
All the best,
Jonathan
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So, I uninstalled TeamViewer 12 from my Mac and reinstalled it. My Windows 7 PC is still unable to connect to it. Could there be issues relative to network router firewall or related settings that need modification?
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Hi webdbapps,
Thanks for your response.
You can try the uninstall/reinstall process on your PC as well. There are ports that need to be open on your firewall for teamviewer to work.
The ports are: 80,443,5938.
Let me know the results.
All the best,
Jonathan
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