Unable to Connect to Mac running El Capitan from Windows

webdbapps
webdbapps Posts: 2
in General questions

I have TV12 running on my Mac Pro (El Capitan) and my Windows 7 client.  When I try to connect, despite confirming that TV on the Mac is running, I'm told that TV is not running on the partner.  

Are there OS X preferences that need to be updated?  Is there an issue trying to accomplish this connection with the free license?  Any suggestions would be most helpful.

Comments

  • Jonathan
    Jonathan Posts: 242 [Former Staff]

    Hi webdbapps,

    Thanks for your post!

    Sorry you are having trouble making a connection to your Mac. Please try to uninstall the application from your Mac and install a fresh copy from TeamViewer.com.

    Try the connection again and update this post with your results.

    All the best,

    Jonathan

  • webdbapps
    webdbapps Posts: 2

    So, I uninstalled TeamViewer 12 from my Mac and reinstalled it.  My Windows 7 PC is still unable to connect to it.  Could there be issues relative to network router firewall or related settings that need modification?

  • Jonathan
    Jonathan Posts: 242 [Former Staff]

    Hi webdbapps,

    Thanks for your response.

    You can try the uninstall/reinstall process on your PC as well. There are ports that need to be open on  your firewall for teamviewer to work.

    The ports are: 80,443,5938.

    Let me know the results.

    All the best,

    Jonathan

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