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Posted by shim1
Henagon

Unable to activate license.

license could not be activated if it is not shown on your account, please contact our support

This error occurs when enter an ID after clicking the link in the purchase confirmation email.

Even if I try to issue a ticket, there is no mail that appears to be a license.

2 Replies
Highlighted
Posted by Moderator Moderator
Moderator

Re: Unable to activate license.

Hi @shim1 ,

Thank you for your post.

Since you have purchased a license, I have created a support ticket for you in order to activate your license.

Our support team will contact you as soon as possible.

Best regards,
Yuri

1 Reply
Posted by melissa9
Henagon

Re: Unable to activate license.

Hi Yuri,

I have this exact same problem, also unable to get my own support ticket with the license number on my invoice.

Could you assist?