license could not be activated if it is not shown on your account, please contact our support
This error occurs when enter an ID after clicking the link in the purchase confirmation email.
Even if I try to issue a ticket, there is no mail that appears to be a license.
Hi @shim1 ,
Thank you for your post.
Since you have purchased a license, I have created a support ticket for you in order to activate your license.
Our support team will contact you as soon as possible.
Japanese Community Moderator
Check out out different language communities:
English Community | German Community (Deutschsprachig) | Japanese Community (日本語コミュニティ) | Chinese Community （中文社区） | French Community (Communauté française) | Spanish Community (Comunidad española)
I have this exact same problem, also unable to get my own support ticket with the license number on my invoice.
Could you assist?