Upgarde to 14

HKASH
HKASH Posts: 2
in General questions

I have already upgarade my team viewer to 14, however everytime I open the team viewer, it tells me to upgrade to the 14. When I go to Help and check for the latest version, it tell me that I am already at 14. 

I use the teamviewer to connect to another computer that only has the host feature of teamviewer. I have tried to see if there is a section that allows me to upgrade the host, but I can't not find it.

Can someone please tell me why it keeps asking me to upgrade?

Comments

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi @HKASH 

    Thanks for your post.

    Maybe it refers to the remote device to update to TeamViewer 14.

    Please see this post for more information and how to update the remote device remotely: Updating to the latest and greatest version of TeamViewer

    Thanks and best, Esther

    Former Community Manager

  • HKASH
    HKASH Posts: 2

    Hi Ester:

    I looked at the document link you provided. I do not have a feature on mine to allow remote update as was shown. My version is the free version.

    Action -> Remote update

     

     

  • Esther
    Esther Posts: 4,052 Former Community Manager

    Hi there,

    Thanks for your reply.

    Do you have the possibility to manually update your Host module on the remote computer?

    Thanks and best, Esther

    Former Community Manager

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