Using Trial Version 14. Trying to get remote control of Android Phone to work.

Posted by DONNA2
Henagon

Using Trial Version 14. Trying to get remote control of Android Phone to work.

I have tried everything suggested in knowledge base, etc but cannot get remote control of Samsung Adroid phone to work. I have Teamviewer 14 trial version installed on my PC and Phone,  am using teamviewer for personal use only. Trying to help mother to fix her Samsung phone. I had her install Teamviewer Quick Connect and it sends me the ID and password but will not let me connect. I have tried to connect both from my phone and the laptop. I prefer to use the laptop for support as it is easier to navigate. I can connect to her PC with no problems but on the PC she has installed Teamviewer 14. Please help as I have tried all suggestions so far.

How do I connect from my laptop to my mohter's Samsung phone? Quick connect doesn't seem to work.