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Posted by ameunier
Henagon

Where can I find my licence number ?

To download my personnal MSI I must provide my licence number.

The problem is that when I buy upgrade from v10 to v12 the licence was automaticly activated I didn't take care of this licence number.

Where can I find it ?

12 Replies
12 Replies
Posted by ameunier
Henagon

Re: Where can I find my licence number ?

The information is not very clear but I found it on the invoce.

The invoce should say "You licence number is..."

Posted by Community Manager
Community Manager

Re: Where can I find my licence number ?

Hi @ameunier

Thank you for your feedback. I will forward this internally.

For all others who are wondering where to find the licensekey:

Check your invoice and look for the long number which starts with 09-***

invoice.png

 Best,

Esther

 

Posted by JamesSparks
Photon

Re: Where can I find my licence number ?

What about us who have no invoice? It's been a couple of years since I got TeamViewer. I don't have an invoice

Posted by Community Manager
Community Manager

Re: Where can I find my licence number ?

Hi @JamesSparks

As a license owner, you can give our Sales department a call and so they can re-send the invoice to you.

Have a nice weekend,

Esther

Posted by Eddie
Henagon

Re: Where can I find my licence number ?

Sorry but it’s a bit stupid system. Why it’s not available in Management Console after login? We should search for some paper (invoice) on accounting department, nowadays... especially with such virtual product as TeamViewer... ridiculous... :(((

Posted by Community Manager
Community Manager

Re: Where can I find my licence number ?

Hi @Eddie

Thank you for your feedback. It is very appreciated.

I definitely see your point and forward it internally as a feature request.

Let's see if we can do something in this case.

All the best, Esther

Posted by greg75010
Henagon

Re: Where can I find my licence number ?

Any news since 1 year? about get our Licence Number in a manage consol?

thank you

Posted by Community Manager
Community Manager

Re: Where can I find my licence number ?

Hi @greg75010

Unfortunately no update on this yet.

Thanks and best, Esther

Posted by jonbarker14
Henagon

Re: Where can I find my licence number ?

this is ridiculous its 2019 and i have to call teamviewer for everything.  what stinks is the product is user freindly but support sucks so bad i will never buy this product again or recommend. unreal 

Posted by jonbarker14
Henagon

Re: Where can I find my licence number ?

friend 

 

sorry for typos

Posted by StefanWoehrer
Henagon

Re: Where can I find my licence number ?

I guess in 2019 there is still no way of getting the License number directly in the Management Console or the running TeamViewer instance?

To create a Ticket i would have to go through out IT departement and they through our purchasing departement, just so anyone in my company can write a ticket for a software that is paid for? That's just plain ridiculous!

Posted by Moderator Moderator
Moderator

Re: Where can I find my licence number ?

Hi @StefanWoehrer ,

Unofrtunately that TeamViewer license key can not be viewed on TeamViewer Management Console.

In order to check for TeamViewer license key, kindly check your TeamViewer invoice please. 
Or check out previous reply on this question.

Alternatively, contact TeamViewer support team for invoice resent please. You may use your licensed account to raise a ticket or simply call us for further assistance.

Hope it helps. 

Ying_Q