Posted by Lambert
Digon

Whiteboard - How to remove all scribbles at once

Dear Community,

How can I remove all scribbles I made on the Partner Desktop with the whiteboard panel? I am using TeamViewer 12 and I only know how to use the eraser. But I want to know how  I can remove all scribbles at once? Is there a button? If not, please create that button, because if I close the panel and reopen the panel, all scribbles return.

Thank you.

 

10 Replies
Posted by Former Staff Jonathan
Former Staff

Re: Whiteboard - How to remove all scribbles at once

Hi  Lambert,

Thanks for your email.

There is an option to clear all white board content from the remote computer by using the "Clear" button on the Teamviewer panel where you enable/disable the white board.

2017-10-03 16_57_12-screenshot.png

 

 

 Hope this helps!

Jonathan

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Posted by Lambert
Digon

Re: Whiteboard - How to remove all scribbles at once

Hello Jonathan,

Thank you for your reply, much appreciated.

I double checked your suggestion and I found out the following:

Partner PC runs Teamviewer 12, I connect to partner PC, see the screen and I enable Whiteboard, the partner PC Panel has "clear", but my own PC has not. This is inconvenient because when Whiteboard is enabled I cannot push the Clearbutton of the partnerPC. Moreover, why is it not in my own panel?

Do you confirm?

(I could not find a way to upload a screenshot in this reply window...)

Best Wishes,

Posted by Former Staff Jonathan
Former Staff

Re: Whiteboard - How to remove all scribbles at once

Hi Lambert,

Thanks for your response.

I do apologize that I overlooked the fact that you may not always have the ability to use the "clear" button on the partner computer as you pointed out.

Below is the steps on how to disbale the white board from your controlling computer.

2017-10-05 09_24_57-.png

 

 1. You can enable the white board function from your remote toolbar by clicking Communicate then Annotate.

2. This will pop up the white board panel on your local computer and from there you will see the option to turn on/off the whte board.

3. If you click on the gear wheel, you will have the option to close the white board which will clear the screen.

**When you are done using the white board, click the -X- at the top right of the panel on your local computer and you will be prompted to "close the panel".

I hope this is working better for you.

Jonathan

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Posted by Lambert
Digon

Re: Whiteboard - How to remove all scribbles at once

Hello Jonathan,

Thank you, only I had already figured that out. The thing is if you re-enable the whiteboard everything comes back. Which is really inconvenient, I expected it to close ánd clear the whiteboard, which is not the case, it only closes it... So I have the impression that current version of Teamviewer lacks the feature to clear the whiteboard by the controller, from the controller panel.

I am asking because very often I need to point something out at client's pc and the whiteboard feature is very useful for that. Now if I want to remove my marks, to make room for new, I have to use the eraser, which is very inconvenient.

I hope this helps to improve Teamviewer.

Posted by addiaaj
Photon

Re: Whiteboard - How to remove all scribbles at once

Hey Lambert.  I don't think the Mod understands the case usage.  And your case usage is very common imo.

I am in the same boat as you.  Looking desparately for an alternative app.   Have you discovered any? 

For the last couple of month I have been trying to figure out what Microsoft uses for their remote technically support but to no avail.

Highlighted
Posted by Former Staff Jonathan
Former Staff

Re: Whiteboard - How to remove all scribbles at once

Hi Lambert,

We are always grateful for new features that will help improve TeamViewer.

I submitted a feature request to our product management to add the ability to "Clear" the white board from the controller side.

@addiaaj, I have submitted this request for you as well.

All the best,

Jonathan

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4 Replies
Posted by CaptainBear
Electron

Re: Whiteboard - How to remove all scribbles at once

I have the same need. Whenever I've been scribbling on a customer's screen and we switch to another app, the old scribbles are out of place and having to wipe them off with the eraser tool takes a lot of time when the screen is full of them. :)

At LEAST turning the whiteboard off and on again shouild wipe it clean, right? But now it doesn't.

\\ B

Posted by ecliptic1101
Photon

Re: Whiteboard - How to remove all scribbles at once

I agree with the users and I am having the same issue - please update your feature enhancement with my request to increase the need for this feature enhancement. I used this feature yesterday and there was no "clear" button on my local end. To summarize:
- no "clear" function.
- Using updated Team Viewer.
- enabling and disabling only toggles the use of whtieboard, when re-enabled all "scribbles" come back.
Posted by JoergCH
Photon

Re: Whiteboard - How to remove all scribbles at once

Hello Jonathan
It is now more than a year since this post was written. Even in the current version, the "Clear Button" is still missing!
When can we expect this function?
Posted by Charles4
Henagon

Re: Whiteboard - How to remove all scribbles at once

Dear All,

I agree with the other users: an option to clear the artboard seems like a basic and must-have option, it is very strange that it is not yet implemented. I'm even wondering if people are really using the artboard because of this.

Hopefully it will be implemented soon...