Here's the piece of log I get when I try running QS for Samsung behind a proxy. Looks like the app just ignores the system proxy settings
2018/04/12 15:09:13.856 8819-8838 I/TeamViewer Activating Router carrier 2018/04/12 15:09:13.856 8819-8838 I/TeamViewer CProcessCommandHandlerMasterConnect::CreateMasterConnect(): master8.teamviewer.com:5938, Connection 20, proxy='' 2018/04/12 15:09:14.075 8819-8819 I/ActivityManager fragmentStopped o.yj 2018/04/12 15:09:14.106 8819-8819 I/QSFragment Display is 2880x1800, Pixelformat=1 2018/04/12 15:09:14.125 8819-8819 I/ActivityManager fragmentStarted o.yt 2018/04/12 15:09:16.914 8819-8819 I/ActivityManager fragmentStopped o.yt 2018/04/12 15:09:16.936 8819-8819 I/ActivityManager fragmentStarted o.yj 2018/04/12 15:09:18.864 8819-8840 I/TeamViewer CTcpConnectionBase::HandleConnectTimeout(). Connect timed out to master8.teamviewer.com:5938 2018/04/12 15:09:18.864 8819-8840 W/TeamViewer CProcessCommandHandlerMasterConnect::HandleMasterConnect(): MasterConnect to 0.0.0.0 failed 2018/04/12 15:09:18.864 8819-8840 E/TeamViewer CMasterConnectorAsio::HandleMasterResponseRegister(): MasterConnect failed. ErrorCode=10
It's not a software/hardware thing. Even though in Xiaomi's case, the software is created separately, they still have the rights to it.
Manufacturers and developers are pretty protective of this kind of stuff. Samsung originally asked for a separate app just for them, which we did. But then, they wouldn't let us do updates which left Samsung devices in the lurch.
Now we can do it without an add-on, but at their request we had to integrate knox protection in the app.
It may be technically possible to connect and control any device. The problem is stepping on toes is not good for anyone.
thank you for the explanations, but I still don't get it.
What you said can be true of Android 4.4 and older, but from Androd 5.0 (API 21) there is official Android API for screen sharing, docs available here: MediaProjection API
Your app should be modified to work using this API, it can run slower - but it should work.
So on devices with Android 5.0 and newer, your app - which can be downloaded from Google Play Store - can do screen sharing part without any involvement from the device manufacturer. In case of legal issues, I'm 100% certain that if some manufacturer really tried to block your app from using this API or drag you to court - Google would help you, otherwise the whole Android ecosystem is at risk. Manufacturers can't block use of API because they would lose Android compatibility claim and they would risk their devices being kicked out of the Play Store.
Short version: screen sharing (viewing only) should always work on devices with Android 5.0 and newer, but older devices and support for remote control _can_ require manufacturer involvement.
You are absolutely correct. Any android device above 5.0 should have screen sharing.
But what we have been discussing is not screen sharing, but full control. We have no issue with showing the screen on devices 5.0 and later, just remote controlling them.
I'm using Advan i10. I want to connect my device using Team Viewer. I had checked on Playstore if there's no add-on for Advan.
I've downloaded QS For Android 7, but It still doesn't work.
This is exactly the same as every other Android device we are unable to support.
We cannot support all mobiles and we need the manufacturers support in order to allow remote control which we do not have for Nokia android devices.
I have moved this thread to our new unsupported Android thread.
Can't click to start an adroid app clicking with the mouse on the windows 10 screen. Though the teamviewer blue hand shows up for a second on the android screen.
When I try it with an other android controling this android I see the hand movements, but still can't click it. When I click the keyboard on the bottom pop-up I get "remote side does not support remote input".
Motorola IS in the list, whats up with you guys??? Same happens to me: blue hand on phone and pc and not able to click or move screens nor typing. Moto G5 here.
Motorola is listed on your officially supported list of manufacturers. I have a Moto G4+ with the latest and greatest OS allowed, any reason it's not working now?
having a similar issue trying to connect to Smart Tv box Android 7.1 13.2.9394 HM
Ubuntu Desktop TeamViewer 13.2.13582 on local LAN will not connect
( all options greyed out )
Android 6.0.1 Phone TeamViewer 13.1.8817 CL on local LAN + Mobile does connect no issues
https://login.teamviewer.com/nav/home/buddies/g/0 at least wants to try and connect but complains about unsupported version
Is there is a way to use TeamViewer to remote control a Pixel 2 or Nexus 6P devices? I can only view the screens, but not to remove control the devices. Thanks!
The software has answered that question for you, you cannot control it.
I have moved this to our post explaining this in more detail.
I installed the 'Host' on two devices (1-Sony [D2403] and 1-Multilaser [M10A lite]) on device 1 just rebooted, after that, I got remotely at any time. However, on device 2, when I connect, I receive the following dialog box: "ADD-ON AVAILABLE: THAT DEVICE SUPPORTS OUR RESOURCE REMOTE CONTROL." TO USE THAT RESOURCE, DOWNLOAD OUR ADD-ON FREE OF CHARGE. " (cancel option - nothing happens, I can not access remote | download option - opens the Google Play Store with the saying "The item could not be found."). how to proceed
Using Google Translate (PT-BR / ING):
Instalei o 'Host' em dois dispositivo (1-Sony[D2403] e 1-Multilaser [M10A lite]) no dispositivo 1 apenas reiniciei, apos isso, tenho cencatdo remotamente a qualquer momento. Porem, no dispositivo 2, ao conectar recebo a seguinte caixa de dialogo: "ADD-ON DISPONIVEL: ESSE DISPOSITIVO SUPORTE NOSSO RECURSO CONTROLE REMOTO. PARA USAR ESSE RECURSO, BAIXE NOSSO ADD-ON GRATUITAMENTE." (opção cancelar - não acontece nada, não consigo o acesso remoto | opção download - abre a Google Play Store com o o dizer "O item não foi encontrado."). como proceder?
Sorry, I really couldn't understand "This is a legal issue" I had thought always it was definetely technical issue so the users also gave the the technical requirements. That's why I wrote this.
I think maybe too simple. I don't know, what did you mean by legal, for example, the problem is in the application title? Is it prohibited to use a registered trademark "Add-on for Xiaomi"? If so then you can publish nameless Addons.
Is it possible to provide very experimental very generic Add-ons for all unsupported devices?
Actually, I do not want to bore you, I respect your policy. I also love legal stuff. But I really need remote access support. And I try every way to solve this problem. If there are 100 add-ons here, I'll install/uninstall one by one. Please give some experimental support, thank you.
We require the manufacturers permission to control the devices they manufacture.
I understand that it can be a difficult concept, but the manufacturer has a lot of control over their environment and the services provided on it.
On a technical front, we can make remote control work, it is not that hard. But we cannot support the devices without the manufacturers co-operation. It has nothing to do with trademarks, it is the action of remote control itself that permission is required for which is why we don't offer "Experimental" builds.
I cannot go into more details than that.
I apologise for being blunt, but if your device is not supported then there is no workaround. No side-step. No alternative option with TeamViewer. The answer must remain as a solid "We cannot control this device" no matter how many times the question is asked sorry.
I hope this has clarified this for you.
Currently, the kids four young ones watch TV upstairs in their loft with their toys.
So, of course, I have to get up and down to change what they watch or put in a password to get onto Netflix or Hulu.
That's what I'm working with now. My question is can Quicksupport program on the FIre TV be modified to auto accept incoming connection from a specified user unattended like the full Teamviewer program?
The aim is so I don't have to leave my office every 5 - 30 min to check/change what the kids are watching upstairs.
Panasonic is a listed supported manufacturer at https://community.teamviewer.com/t5/Knowledge-Base/Supported-manufacturers-for-remotely-controlling-...
I bought a Panasonic P95 specifically due to this reason. However it still says only screen share is supported.
Please advise how can I do remote control of this device?
Deleted my post since the answer was already found in the thread.
Ok, I git it that to officially support Xiaomi you need an allowance from them. But i'm sure that among millions of Xiaomi users there are many TV users which want this support.
So my question now is: what we, as MiUI users, can do for making Xiaomi allow TV on thier devices?
Maybe through Mi community? Is there a reason to make some petition to the company to allow TV?
Why not reach out to Nokia to get TV control enabled on android devices? What as a consumer to Nokia can we do to help this process getting escalated?
I posted this here but got no reply:
My Moto X4 used to work just fine (mid last year);
now (is this an android pie thing?) can no longer do anything -- the quicksupport app requests elevated access. But there is no way to grant it.
Touching "Open Setting" in the quicksupport dialog popup causes nothing to happen.
Touching "tap below to review whether to grant access -- quicksupport" causes nothing to happen.
Hello. I haven't possibility to navigate remote devices on Android. I receiving screen from devices, and everything I do locally, but when I try do something remotely, device don't anwers for any gests x64 Win10Home. On second computer x64 Win10Pro everything works fine: I can remotely navigate this device. Do You may help me this please?
Maybe it will work after rooting your Android Phone. i have found a working method:-