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Posted by barry
Digon

Why does it keep asking me if I want to buy?

I bought a Business license.  In my session it still shows "free" and when the session ends there is a popup saying "This was a free session sponsored by www.teamviewer.com......." and giving me a button to "Buy license."  How can I make it know that I already have a license? 

Thanks for any suggestions.

 

2 Accepted Solutions

Accepted Solutions
Posted by Former Staff Katharina
Former Staff
Solution

Re: Why does it keep asking me if I want to buy?

Hi barry, 

Thank you for your post!

From what you described, it sounds like your licence has not been activated, yet. 

In order to activate it on your device, simply follow the instructions given in our Knowledge Base:

https://community.teamviewer.com/t5/Knowledge-Base/How-to-activate-Business-license/ta-p/4326

If you have any further questions, please don't hesitate to let us know.

All the best,

Katharina

Did my reply answer your question? Accept it as a solution to help others, Thanks!
Posted by barry
Digon
Solution

Re: Why does it keep asking me if I want to buy?

That worked.  Thank you.  I do not see where to accept it as the solution?

3 Replies
Posted by Former Staff Katharina
Former Staff
Solution

Re: Why does it keep asking me if I want to buy?

Hi barry, 

Thank you for your post!

From what you described, it sounds like your licence has not been activated, yet. 

In order to activate it on your device, simply follow the instructions given in our Knowledge Base:

https://community.teamviewer.com/t5/Knowledge-Base/How-to-activate-Business-license/ta-p/4326

If you have any further questions, please don't hesitate to let us know.

All the best,

Katharina

Did my reply answer your question? Accept it as a solution to help others, Thanks!
Posted by barry
Digon
Solution

Re: Why does it keep asking me if I want to buy?

That worked.  Thank you.  I do not see where to accept it as the solution?

Posted by barry
Digon

Re: Why does it keep asking me if I want to buy?

Guess I had to sign in to accept the solution. :smileyhappy: