Thanks for your post!
Can you please advise what mobile you are connecting to (Manufacturer)?
It is important to note that we do not have the ability to completely contorl all android devices. The list of manufacturers that are supported can be found here: FAQ: How can i control my android device with TeamViewer
its an android tv box android ver. 6.0.1 kernal ver 3.14.29 thank you
CPU: Rockchip RK3128 Quad Core ARM Cortex A7 1.3 GHz.
GPU: GPU offers 3D graphic with OpenGL ES2.0 and OpenVG 1.1, 2D/3D GPU (4 x mali 400, 500MHz).
DDR3: 2G; Nand Flash: 16G.
Supports multi-language: English, Bahasa, Indonesia, Melayu, Espanol, French, Italian, Dutch, Hindi, Thai, Portuguese, Vietnamese, Turkish, Russian, Arabic, Persian, Chinese,etc.
Power Supply: 5V / 2A.
OS: Android 4.4.
Supports XBMC / Miracast / DLNA / Airplay (Needs download software from Google Play Store) / Bluetooth 4.0.
Wi-Fi: IEEE 802.11 b/g/n.
DLNA: Digital Living Network Alliance.
Supports 2.4G wireless mouse / keyboard.
Play Store: Apps in Google Play Store.
Adobe Flash Player: V11.1 or later.
Browser: Internet browse.
I2S Master & Slave Interface for Audio.
Strong Power Manage Unit(PMU).
HDMI: HDMI 1.4.
HD video decoder (1080p @ 60fps).
HD video encoder (1080p @ 30fps).
Video Player: MPEG2, MPEG4, AVI, WMV, MKV, MOV, RM, RMVB…
Music: MP3,WMA,WAV, OGG, AAC, FLAC, 3GP…
Picture: JPG, BMP, PNG…
Unfortunately, as I mentioned as this device is not on our supported list, full remote control is not currently available for this device.
If you go to the supported device list here: FAQ: How can i control my android device with TeamViewerThere is an option to put in a request for another device. But at the moment, we need to have an agreement with the manufacturer in order to remote control android devices and this is designed for phones and tablets.
I am sorry for the dissapointment.