Posted by Gab
Henagon

computer is online but shown as offline in TV Management Console

Hi all, hope someone can help me. ^^

I try to explain it as good as I can. If you have trouble understanding pls ask specific questions cause I'm an amateur.

I have a computer with TeamViewer 12  on city A. The computer is always on and the TV12 is always on. The Computer has a working internet connection.

There are two router, the first has a direct connection to the internet, the second is connected with the first and allows me to integrate special components with a fix IP.

Everythign works as long as I connect my laptop (also TV12) direct (cable) with the second router in city A. I can see my computer online in the TeamViewer management console and can use it with remote access.

What doesn't work is if I am in city B and try to get remote access with the TeamViewer Management console. It shows my computer as offline.

Any idea what can be the problem?

 

Some additional information. It worked before with the manual password. (someone in city A activated the TeamViewer and gave me the password so I could connect manually from city B)

1 Accepted Solution

Accepted Solutions
Highlighted
Posted by Chiron
Hexagon
Solution

Does the computer go to sleep?


@Gab wrote:

 It worked before with the manual password. (someone in city A activated the TeamViewer and gave me the password so I could connect manually from city B)


If you are able to use TeamViewer, your network configuration is probably good.

Does the City A computer ever show as available in the Manager?

I would start with power settings for your computer. (Are you running Windows 10 ?) Make sure the computer doesn't sleep, standby, hibernate, or disable NIC \ USB if idle.

I don't work for TeamViewer. I'm just a user.
1 Reply
2 Replies
Highlighted
Posted by Chiron
Hexagon
Solution

Does the computer go to sleep?


@Gab wrote:

 It worked before with the manual password. (someone in city A activated the TeamViewer and gave me the password so I could connect manually from city B)


If you are able to use TeamViewer, your network configuration is probably good.

Does the City A computer ever show as available in the Manager?

I would start with power settings for your computer. (Are you running Windows 10 ?) Make sure the computer doesn't sleep, standby, hibernate, or disable NIC \ USB if idle.

I don't work for TeamViewer. I'm just a user.
1 Reply
Posted by Gab
Henagon

Re: Does the computer go to sleep?

Thanks for the answer.

I solved the problem myself on weekend but you were right.

The computer for whatever reason had wrong power settings and deactivates the hard drive after a while.