do you want to grant your partner access to view your screen

Eddie1974
Eddie1974 Posts: 1 ✭
in General questions

 Yesterday after I tried to logg on to view from my phone. I recieved this pop up message. do you want to grant your partner access to view your screen? Underneath the pop up it said, show page and Deny with a count down timer. I have to click the show page twice, or I cannot view. If I do nothing, it will deny me access. How do I get rid of this? 

Comments

  • Julia
    Julia Posts: 290 Staff member 🤠

    Hi Eddie1974,

    From which device did you establish the connection and which OS has the device to which you wanted to connect?

    Julia
    Senior Support Engineer - 2nd level Support
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  • YszLH
    YszLH Posts: 3 ✭✭

    TeamViewer Option : Advanced » Advanced settings for connections to this computer [Section] » Access Control : Full_Access

  • Teamviewer2021
    Teamviewer2021 Posts: 2 ✭✭

    never received a response?

  • Teamviewer2021
    Teamviewer2021 Posts: 2 ✭✭

    how do I view a partner computer?

  • Audi2002
    Audi2002 Posts: 1 ✭

    getting this on screen when u want connect to my pc _

    do you want to grant your partner access to view your screen?

    so i cant not do any think . can not connect ..

    is their settings i need change in teamviewer

  • rujac
    rujac Posts: 1

    Hi, I have the same problem. Windows 10 has just started asking for 'partner confirmation'. Please note I have 'Full Access' set under the advanced settings of 'Access Control'. I've tried uninstalling and it was working fine a few days ago :-(

  • maykfery
    maykfery Posts: 1 ✭

    Hi, I have the same problem. it's stated to ask for 'partner confirmation'. Changing 'Access Control' doesn't work. I've tried reinstalling but it doesn't work either. it was working fine a few days ago :(

    I use a corporate license but I don't know how can I connect to my computers now

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hello @maykfery,

    I see that you are struggling with connecting to your devices.

    You'll find here our article explaining how our different connection methods are working:

    📄 Connect via TeamViewer

    Let me know if this helped!

    /JeanK

    Community Manager

  • ravinator
    ravinator Posts: 1 ✭

    I have also recently begun getting these grant permission dialogs popping up and the generic response from @JeanK above is not useful. I have a Premium license and been using Teamviewer for 8+ years and never seen these popups before. Please can we get some assistance since it is now useless software if I have to physically confirm on the remote machine.

  • JeanK
    JeanK Posts: 6,984 Community Manager 🌍

    Hi @ravinator,

    You can get immediate help from our customer support as you have a license.

    Please open a ticket via this link. Our team will be happy to assist you further.

    /JeanK

    Community Manager

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