email address is already in use

MichaelGrainger
MichaelGrainger Posts: 2 ✭✭
in General questions

Hi All,

I created a user and then we suspended then deleted the account as a test. The account has been deleted for several days and does not appear in the active/inactive lists but when I try to use that email address again to add them back in TV12 states that the "email address is already in use".

is there a bin somewhere i need to clear the email from in order to get this to work?

Comments

  • iainwels
    iainwels Posts: 121 ✭✭

    Hello MichaelGrainger,

    I think that you get that message because you already used that E-Mail account and it saved the E-Mail as used. Can you not use a other E-Mail?

    I hope this helps,

    Thank you for using teamviewer!

    With kind regards, Met vriendelijke groet,
    Iain Wels,
    ICT-Support
    If you found this helpfull please verify it as an solution, so it could help other people
  • Reyhan
    Reyhan Posts: 269 Staff member 🤠

    Dear @MichaelGrainger

    Thank you for your post. Thank you @iainwels for your contribution. 

    I like to add some information. An account is not deleted, if you "remove user" in your Management Console.

    The account already exist. You have the opportunity to add an existing account to your user management. Please sign in to your Management Console, go to user management and choose the function +add existing account

    To join a company the user has just to click to the link https://login.teamviewer.com/cmd/joincompany

    and has to insert the mailaddresse of the company administrator (mco).

    The company administrator will receive an email and a notification. After confirmation you will see the user again in your user management.

    I hope this information is helpful.

    All the best,
    Reyhan

    Did my reply answer your question? Please accept it as a solution to help others, Thanks.
    Reyhan
  • MichaelGrainger
    MichaelGrainger Posts: 2 ✭✭

    Thanks for the info,

    I have followed those steps but the user is still unable to login through that account, even tried to reset the password as seen in other cases like this.

    For now I have created a new email address.

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