i updated Team viewer and now there is an "m" in the id box so it will not sign in.

Hello I just updated Team viewer and now there is the letter "m" appears in the id box as the first number. I cannot erase it and I cannot sign in because of it. 

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Answers

  • Scotty
    Scotty Posts: 493 Staff member 🤠

    Hi art4fire

    Thanks for posting.

    The "m" that appears indicates that you are in the meeting section of the software, this only allows connections to meetings.

    Please click on the "Remote Control" Tab and enter your device ID here to connect.

    If you are still having issues, can you post a screenshot?

    -Scotty

    Senior Moderator
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  • Thank you so much. I am unsure why I did not notice this. You made my night it now works perfectly.