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Posted by georgiejr
Henagon

incompatible teamviewer versions

My laptop has ver 14.1.3399 running Windows 7. My android phone has version 13. However when I went to Google play store, android has 14.1.87. The update icon is grayed out and only option is open. 
Trying to use my android phone to connect to my laptop and getting that incompatible error and can't connect. 
This is the free version. 
Please advise and thank you
2 Replies
2 Replies
Posted by Moderator Moderator
Moderator

Re: incompatible teamviewer versions

Dear @georgiejr,

Thank you for your post. 

Can you please try to uninstall the app completely and reinstall it from the play store?

Please let me know, if this worked. :) 

Best,
Natascha

Posted by georgiejr
Henagon

Re: incompatible teamviewer versions

Thank you Natasha. Problem solved. Guess my desktop was just late in updating