logfile is filled while i was not on teamviewer
Dear users of teamviewer!
Being new on TV and in this community, I have a question. And I've read that there are no stupid questions
I was sitting next to my laptop who was asleep. I did nothing. Suddenly the laptop attracted my attention, cause the screen lighted up and things were moving. Google was actived and some tabs that I always have opened changed. I thought it to be strange, so I inspected what was going on. Ending up in the logfile of TV. A whole story was written in the logfile on this very day - today. Is that normal or not? Was it an update which was installed all by itself? Or am I being naive?
Can somebody tell me? Or does someone has access to my computer that I do not know of? And where can I see that?
I have TV installed in order to give acces now and then, when I need help.
And for your information: I've read the former postings and could not find answers.
Thank you very much for reading and even more for replying :-)
Regards,
Ingrid
Comments
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Hello @Inkie,
Thank you for your message.
You are right, everyone is free to ask their questions and It is indeed not a stupid question at all. In fact, this is a very important topic.
First of all, if you have seen changes on your computer and you are 100% that it was NOT you, then someone took control of it. There is no that installs things by itself.
What we highly recommend you to do is to :
- Change the (TeamViewer) password of your device, so you make sure no one can access it anymore. To do so, open your TeamViewer application, go to Extras --> Options --> Security and change your personal password. For more information about passwords, you will find all you need in our Knowledge Base article here: All about passwords
- Go to back to your TeamViewer application, click on Remote Control and check if Easy access is enabled. If the box is ticked, untick it (see screenshot below):
- When someone is connecting to you via TeamViewer, there will always be this little icon at the bottom right of your screen:
From now on, you will make sure no one can access your computer without you knowing it.
I hope this could help. If not, do not hesitate to ask your questions here.
Cheers
Jean
Community Manager
2 - Change the (TeamViewer) password of your device, so you make sure no one can access it anymore. To do so, open your TeamViewer application, go to Extras --> Options --> Security and change your personal password. For more information about passwords, you will find all you need in our Knowledge Base article here: All about passwords